The only slightly negative comment I can make is that I arrive in the evening and there was only one lovely receptionist who had to stay at her post, so nobody to help find my room or carry luggage. I walked around for a while until I found my room. Luckily I didn’t have much luggage but this may become complicated with a larger group and with more luggage.

The breakfast was great. The barista is excellent. All decoration and every detail of the hotel is exquisite and cultural. I love the textures used all over the hotel and it’s very quiet and peaceful. Ayu the receptionist and Abel the barista were especially lovely and helpful! All staff I encountered were very cordial and helpful. My room was large and had beautiful furniture and bedding. The shower was wonderful.

Stayed in April 2024

N/a

Staff friendly and helpful. Breakfast was great

Stayed in April 2024

Nice and clean place to stay

Stayed in March 2024

We loved everything about this space.

The hotel is gorgeous, absolutely beautiful, historic, stunning.

Stayed in April 2024

Located in the heart of downtown Cusco only a few blocks from the main square, this hotel offered a distinctive colonial architecture albeit with modern amenities. While we were quite able to handle our own luggage with stairs involved, the hotel does provide assistance to those who need it. Our room was small with an uncovered bathroom( no door), but the fixtures were good with plenty of hot water! Breakfast was excellent with numerous choices and alacarte eggs to order. We contracted for some light laundry service and received a well folded sealed package back the same day for a very reasonable fee. The hotel is also only a few short blocks from the San Pedro market ( one of favorite stops in Cusco)!

Stayed in April 2024

We booked the deluxe room with a hot tub but this wasn’t in the room. Up on questioning this, we were told they have 2 deluxe rooms but only one has a hot tub and the other doesn’t. No discount was offered and we were finally moved into the room we had booked for the final night of our stay.

The breakfast was a lovely buffet and staff were very friendly!

Stayed in April 2024

The street outside is rather busy/ noisy with public buses passing through (but inside the hotel its nice and quiet).

Very nice style decoration and friendly helpful staff

Stayed in March 2024

Room did not have windows and only air circulation was through windows in the door we could open but they faced the main courtyard and let in light and noise. Made us feel more vulnerable. Also no door to shower area so minimal privacy

Great breakfast. Lovely terrace.

Stayed in March 2024

The room is a bit dark, but it doesn't matter since you will be out and about during the day ☺️

We had the room with a jacuzzi and it was wonderful. We used it every day after a long tour! Very hot showers too! There is a kettle in the room and a tea and coffee area so that you can have a hot tea at all time. The hotel is beautiful. Full of charm and very tastefully decorated. It is also really well located The breakfast is delicious!!!!

Stayed in March 2024

Good room and location, friendly staff

Stayed in March 2024

Nice room, good breakfast and locations. Beautiful building

Stayed in March 2024

Amazing property, every room is unique and captures the spirit of Peru and the Cusco area so well. Very clean and comfortable and the staff are extremely friendly and helpful.

Stayed in March 2024

Lousy WiFi!

Beautiful colonial courtyard house.. quiet but close to the centre of activity

Stayed in February 2024

Beautiful hotel, with fantastic facilities. Friendly staff and a great location

Stayed in February 2024

Wifi a bit slow

Lovely character - which is why we chose this hotel Lovely courtyard, with hummingbird visiting from time to time! Comfortable room - suggest choose the larger sized room types (deluxe +) (as the standard can be just normal sized)

Stayed in February 2024

The property had a huge place to relax with bright welcoming colors & decor. They also provide storage for our luggage even after we checked out and helped us secure a taxi, which was very helpful!

Stayed in January 2024

The only negative was that the bed was a bit hard for our American tastes. The beauty of the room and the location more than made up for it however.

The room was exceptional - spacious and beautiful with our own private courtyard, sitting area and extra large bathroom with jacuzzi. The staff was WONDERFUL - so helpful and friendly. We stayed there for our 35th anniversary and the staff was so sweet - left rose petals on our bed and a special treat. The location was great for us - quiet but close to the action.

Stayed in January 2024

wifi reception wasn't good. Depending on the room

staffs are so kind and helpful.

Stayed in January 2024

No ventilation in the rooms so it got kinda hot at night

Beautiful place with lovely patio, friendly and helpful staff, great breakfast, quiet location, hot water, plenty of free tea, comfy beds, good TV, pretty close to everything

Stayed in January 2024

Nothing!

Great breakfast, spacious room and good location. Staff were incredibly helpful and professional - helped arrange a trip to the Sacred Valley and printed off boarding passes for us. Highly recommend :)

Stayed in December 2023

Excellent staff and nice location in the historic area of the city

Stayed in December 2023

Wifi connection in the room was quite poor also it was not warm.

Cosy and friendly. Great if you’re looking for a boutique experience.

Stayed in December 2023

Nothing

It was very nice great location five to ten minutes walk from hotel to principal square Very near train station very near market Room very nicely decorated very comfortable everything as it should be impeccably clean Staff help informative and friendly and professional Breakfast was great nice room Loved the hotel and it’s peaceful ambiance beautiful at nighttime with the lovely lights in the garden Totally enjoyed my stay

Stayed in November 2023

Loud, dark, soft mattress

The location is perfect but the street itself not that nice (a lot of dog sh*t and pee). We first had a room with no windows but we could change - very kind and helpful team. The patio is amazing, but we had a group of very loud people there. They did scream all night long or started 5 in the morning before leaving for a tour - although reception is 24hrs, nobody told them to stop being awfully loud (they didn’t listen even I spoke Spanish to them). Breakfast was great, very good service and adequate for our diet (e.g. plant based milk available). Rooms were kept clean, but the shower flooded the bathroom every time we took a shower. Also it was a bit smelly due to the drain pipes I guess. Mattresses were super soft and worn out. Altogether a solid price performance ratio!

Stayed in December 2023