Kiddies treats such as ice creams / milkshakes was quite costly for an average Papua New Guinean. No bins provided around the resort's vicinity for guests to dispose their rubbish. Only one cup was provided in the room for the guest. I had to request for an additional cup for my child. This was provided upon request. No mini mart/ canteen for guests to purchase additional personal stuff such as toothpaste or crackers/ twisties for a quick snack.

Meals in the restaurant was great. Pizza menu's were affordable. Pool and gym facilities were good too. The room was very comfortable with a great view.

Stayed in January 2024

Rooms very dated, shower head 90% blocked and aged mould around shower tracks

Location good and only hotel / resort with facilities

Stayed in December 2023

Breakfast and location

Stayed in November 2023

Due the current law and order situation as well as post COVID decline of tourism in this region, options of explorations are very limited and super expensive (not as advertised on the homepage)

We had a lovely stay in the Madang Resort! The garden around the hotel is very clean and you can walk around in the hole complex with a stunning view at the ocean and the little islands. The restaurant was very delicious and we really enjoyed the live music creating a relaxing athmosphere. The stuff was friendly and tried to help us organizing some tours. Due to the actual law and order situation in town everybody was understandable careful. They manage to set up a snorkeling tour. We went to an island and the reef there was so incredible beautiful, although very expensive! All in all we really recommend this hotel if you are in Madang, but hopefully they will offer more tour options and excursions, like they provided in former times (regarding to old prospects).

Stayed in November 2023

Pool was out of order due to the recent earthquake.

Clean, amazing staff nothing was too difficult for them, food was good, rooms were comfortable and perfect location.

Stayed in October 2023

The pool was out of order due to the recent earthquake.

The location was perfect, staff were exceptional, rooms were comfortable, facilities need updating but overall we had a pleasant stay.

Stayed in October 2023

The layback atmosphere and ability to walk around without worrying about our safety.

Stayed in September 2023

The pizzas at the restaurant remain poorly seasoned as ever - they shouldn't be hot, but a bit more spices should be added!

Having stayed there a number of times within the last 20 years, the location remains as great as ever and it is truly the best in Madang, particularly in regard to ocean views - the premises are awesome. Compared to the last stays at the resort the staff has much improved, is friendly and very forthcoming, most likely due to the new managers! Thank you!

Stayed in August 2023

Shower in 1308 is rubbish - stayed in there previously and complained but obviously not listened to - will probably try Madang Lodge next time

Great food,great grounds, kitchen staff were very good (only 1 mistake)

Stayed in July 2023

mozzies in room

it is fine for a night stay.

Stayed in March 2023

Since the change of management last year, service has much deteriorated. Every 2 months we are spending a weekend, but it is getting worse. The breakfast was never great, it finishes at 9.am (way too early for holiday). When you arrive at 8.30, most of the small buffet is gone and the staff is reluctant to refill. We therefore bring our own food now and prepare breakfast in the room! The rooms have no complimentary water, coffee, sugar anymore. Front-desk-staff is not as friendly as before and the rooms are never ready, when you arrive at the check-in-time, you had agreed upon - we might go somewhere else in the future!

The location is just great as always!!

Stayed in April 2023

Restaurant was supposed to close at 10pm, I went in at 9:00 they wouldn’t serve me so I ordered pizza. I was told to stay in my room and wait for phone call when it’s ready. No calls came in cause the telephone wire was all broken and disconnected. So after waiting for a while I went down to the restaurant. I was so tired after 6 hours bus ride from Lae to Madang. Otherwise all is good 🙂

Stayed in March 2023

There were cracked tiles in my room. The hot water wasn't hot in the morning, just lukewarm. The mirrors need mildew cleaning.

The room set-up.

Stayed in January 2023

Smell from the ablution block at the Haus Win. Hits you

Hospitality from the staff

Stayed in January 2023

Opening the bar at 5.00pm instead of 6.30pm

Stayed in November 2022

Bit of problem with internet, lack of communication with online transaction and the Frontline office desk. Lack of Communication between staff and Guests. If things does not add regarding bookings or transaction, its better to advise in advance then at the time of departure to avoid inconveniences.

The Breakfast and location were perfect. The scenario was excellent with fresh air, staff are friendly.

Stayed in October 2022

Earth quake disrupting the undersea cabling which caused internet disruptions.

The buffet dinner. I love how you have to select your own protein spread and have it grilled with veggies and your own choice of sauce. It was lovely, and not to mention the pizza and cheese cake were great!!

Stayed in September 2022

Turn around time in preparing meals/dinner. Waiting too long for dinner.

Stayed in September 2022

No cleaning brooms

The view

Stayed in August 2022

We were checked into the room before the receptionist confirmed it was cleaned - we found the housekeeper cleaning the room. No porter. The tv in my room didnt work. The bed was not a double/king size. It was somehow two beds joined. The iron was faulty. The house keeper didnt clean the balcony for the entire time we were there.

The staff were helpful. Mainly the restaurant team. Somehow, it appears the hotel is understaffed, mainly in housekeeping

Stayed in September 2022

Unable to answer

Had an early bird, flight, however the lunch was extremely good..Club Sandwich!

Stayed in June 2022

At this stage, I would not change anything as the current attraction is breathtaking.

The breakfast was awesome. A variety of meals to choose from and there was buffet, eat all you could and I was impressed. The location of the hotel is perfect, next to the sea and is a tourist attraction.

Stayed in March 2022

Main on electrical and phone lines in the old wing

Breakfast excellent. Only problem, pepper shakers had weevils.. they fell on my plate and I lost my appetite

Stayed in February 2022

Reduced menu (again, assuming, due to the C19 global pandemic effects)

Location was excellent. The service however was just okay, but I would put this down to the effects of COVID-19 as the apparent reduced staff numbers affected the overall service.

Stayed in July 2021