24-Jaffa Street, 2119 Ramallah
#10 of 22 hotels in Ramallah
Guests' ChoiceBased on 192 hotel reviews
8.0Cleanliness
8.1
Comfort
8.2
Location
9.0
Facilities
7.9
Staff
9.0
Value for money
7.9
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 January 2024
Gitana
AustraliaLocation, room, comfort, internet, service and breakfast
Stayed in December 2023
Reviewed: 12 September 2023
Nabil
United StatesCleaning
Location
Stayed in September 2023
Reviewed: 25 August 2023
Bashir
IsraelThe view from balcony is great and receptionists here are warm and kind, in a word, really impressive experience!
Stayed in August 2023
Reviewed: 25 August 2023
Martin
Hong KongAll good
Friendly, helpful staff, great location
Stayed in July 2023
Reviewed: 7 August 2023
Pavlova
GermanySometimes it can be too loud if people are partying in the adjusted room. Also felt the smell of smoking. And paper cups for the drinks at the breakfast.
It’s not about the property but very welcoming personnel working in there. Very friendly, professional and always helpful. Rooms are clean and well maintained, delicious breakfast and always smiling and chatting people. Also cool restaurant downstairs for work and just chilling. This hotel has its own soul. Perfect for a short stay.
Stayed in August 2023
Reviewed: 3 August 2023
Martin
Hong KongNil
Great brekky snd location
Stayed in August 2023
Reviewed: 24 July 2023
Akram
United Arab EmiratesBed small
Staff and Location
Stayed in July 2023
Reviewed: 16 July 2023
Ahed
Palestinian TerritoryStaff, location, and rooms
Stayed in July 2023
Reviewed: 14 June 2023
Caldwell
United KingdomTá an óstán i lár na cathrach. Fad siúil 10-15 nom. ón stad tacsaithe. Tá an seanbhaile in aice leis fosta. Daoine deasa agus seirbhís mhaith.
Stayed in June 2023
Reviewed: 27 May 2023
Maram
Israelthe room was clean, very good location and very nice staff
Stayed in May 2023
Reviewed: 23 April 2023
Haneen
Palestinian TerritoryClean and neat. The staff are welcoming and very helpful.
Stayed in April 2023
Reviewed: 10 April 2023
Catherine
United KingdomThe breakfast offer could be better. The meeting room was being refurbished so we had to go outside to another building and the entrance was still under construction - once inside facilities were very good.
Great location and helpful staff, very good restaurant too. Lovely to get an upgrade to a spacious room with a view.
Stayed in March 2023
Reviewed: 8 March 2023
Yves
BelgiumThe staff was excellent and friendly. The location to stay in Ramallah was excellent too. Finally, the food in the Vintage Café was tasty and very well prepared by the cook.
Stayed in March 2023
Reviewed: 21 February 2023
Mr
Palestinian TerritoryStreet noise
Rooms are comfortable with really nice balcony, staff are very friendly, and great location
Stayed in February 2023
Reviewed: 26 November 2022
Fredrik
DenmarkThe cost of taxi booked by the hotel to and from the airport was high, and should be more competitive, such as half the level charged. But the service worked well.
Nice location, good breakfast. Friendly staff.
Stayed in November 2022
Reviewed: 23 November 2022
Mahmoud
IsraelBreakfast. In the weekend evenings, the police closes the road that reaches to the hotel so I couldn't reach with my car, I had to park a bit little far away from the hotel
The room was wide and comfortable
Stayed in September 2022
Reviewed: 18 September 2022
Jessica
JordanGreat stay, the staff very super helpful and friendly.
Stayed in September 2022
Reviewed: 26 July 2022
Ib
United StatesWhile the hotel room was well designed and laid out, it was in need of minor renovation / refresh. As it is situated in the heart of town, expect some traffic noise from the streets below. Generally the noise dies down around 11pm.
Breakfast was great; hotel centrally located and close to all major attractions, quiet and peaceful rooms that are relatively spacious and well furnished.
Stayed in July 2022
Reviewed: 20 July 2022
Anas
United Arab Emiratesclean, good location
Stayed in July 2022
Reviewed: 18 April 2022
סאלח
Israelstreet noise
good location nice stuff
Stayed in April 2022
Reviewed: 19 March 2022
_rick__
NetherlandsInitially, there was a mix-up with my room reservation, after I brought it up at the front desk they were able to provide me with the room I had originally chosen. Sometimes it was difficult to communicate with the staff in English, but they tried to be helpful nonetheless.
The staff was friendly and helpful, although their English wasn't great. The breakfast was tasty; some days there was a buffet, and on other days they served the breakfast and drinks. The hotel is relatively close to the shopping streets and within walking distance.
Stayed in February 2022
Reviewed: 8 March 2022
Fadwa
Israelthe window,s were dirty .hotel needs to pay attention to the cleanliness
safe and comfortable
Stayed in March 2022
Reviewed: 7 March 2022
Hans
United StatesThe single rooms are a little small but comfortable.
The breakfast was amazing! Delicious and very large portions. The hotel is clean and convenient, close to everything. The staff was very responsive to our requests.
Stayed in February 2022
Reviewed: 2 March 2022
Elias
IsraelI have asked for an early breakfast, the food I got was very disappointing and totally does not worth the money paid for. see picture
The stay was excellent, room was clean and tidy The location is perfect
Stayed in March 2022
Patong Beach, Thailand
Empoli, Italy
Ega, Portugal
Big Timber, USA
Eskilstuna, Sweden
AgiaKampos, Greece
Westleton, UK
Vence, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content