The bed is disgusting. The bed has huge sintapon pillows on it. After first night we had backache and headache. The impression that cheaper and worse pillows just can not be found. We asked for a small pillow - and they brought them to us. They had old stains that didn't seem to wash off...

I give the hotel 9 stars in advance because in fact it doesn't deserve it. The hotel has a wonderful staff. Everyone at the front desk is very helpful and friendly.

Stayed in May 2024

Breakfast was a little sad. The coffee machines were dirty and not well maintained.

Really clean and comfy rooms.

Stayed in April 2024

rooms a bit small (but still ok)

parking availability, clean room

Stayed in April 2024

I didn’t like the pillows.

Very supportive staff. Also very clean facilities.

Stayed in April 2024

To far from airport

Modern and clean

Stayed in April 2024

The services, room and bef are good. We were all surprised that the hotel had a complimentary champagne and cake in the room for my nephew’s birthday We had a wonderful stay at NEYA hotel.

Stayed in April 2024

Room and bed

Stayed in April 2024

All Good

Stayed in April 2024

As a four star hotel, the breakfast could have been better. More to chose from. Only one type of cheese in a country that pride it self of its cheeses!

The room was good.

Stayed in March 2024

I had wannted a bigger bed but when booking it was not easy to book for one person as i selected a room for one person but could nit select the two beds, it seemed one person was automatically allocated a single bed. I wanted a big bed although it was just for me.

The staff were exceptional. Fransisco and Rita were outstanding as well as the young lady in the dining room. Fransisco helped guide me to tour what i could as the weather was so bad and it worked. Rita showed me to where i could shop and thst went a long way. They were all so friendly and very helpful and patient and open minded. The location is also great and quiet. Close enough to downtown but not too close to be noisy. I liked that there was a gym. How thoughtful to put the massage boards in the rooms. I found that exceptional. The food was also fresh every morning. I specifically loved the fresh fruits. Also they had bicycles and umbrellas on loan to guests. Very convenient.

Stayed in March 2024

Nice hotel, however wont recommend massage there, place was very smelly and not confortable. Very well situated.

Stayed in February 2024

Small gym and lobby

Comfortable bed and nice bathroom

Stayed in February 2024

The smell from the sink drain every morning is nauseating. We usually leave the room to get away from it, and by the afternoon or evening, it's gone. Breakfast can be packed, therefore, for 3 out of 4 nights we stayed there, we ate exactly at 7 am. We also requested a bathtub, but unfortunately, we couldn't close the drain, so we were unable to take a bath, it might have been better to provide us with a shower instead.

We love the extra massage pillow; it really helps, especially if you've been walking around the city all day. The wool blankets are also comfortable; we liked them! The location is pretty much in the middle of everything.

Stayed in February 2024

Friendly staff,…especially Francisco at the front desk

Stayed in March 2024

The bed was absolutely terrible. Like sleeping on a rock.

The location was great!

Stayed in March 2024

Nice and clean hotel. Good sized rooms, huge bed. Very hot water in bathroom :) Good breakfast, but please add more coffee makers.

Stayed in February 2024

Charge rate

Clean rooms

Stayed in February 2024

The bed was quite hard and there was a sewage smell coming from the bathroom which filled the room.

The property looked very nice and the room was to a good standard. Marco on the front desk was very nice and really helpful.

Stayed in February 2024

As they make mareking for sustainability for a cleaner environment: It does not help to propose a separation of waste items. when fiannly the cleaning service throw all in the same waste bag. I separated the glass... but have seen that the cleaning service put all waste in the same plastic bag... So what is thta for a ideology ?

All ok. Checkin went well.

Stayed in January 2024

Welcome and correct information at front desk by Receptionist . Hotel is in right, prime location with easy access to reach main attractions.Attractive ambience and EnSuite was big enough for 3 adults with all facilities.

Stayed in January 2024

Not there long enough to have any negatives.

Great location 10min walk from metro station and nice quiet district. Plenty of places to eat around the area too.

Stayed in December 2023

A little small of a room, but reasonable for the price and city location.

Very comfortable and they were very nice when we showed up tired from our international flight.

Stayed in December 2023

The location was not ideal, we ended up using an uber to go to the Christmas market and dinner.

The bed was very comfortable and the front desk was helpful with the request to check in early. We really didn't use any other facilities.

Stayed in November 2023

Nothing

Good location, good breakfast buffet, nice bathroom and quiet room

Stayed in November 2023