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Reviews of Santa Cruz Village Hotel 4 stars

Rua Do Bom Jesus, nº 22, 9100-152 Santa Cruz, Portugal

#30 of 90 hotels in Santa Cruz

Guests' Choice

Review score

Based on 813 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    9.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 3 May 2024

    10
    Stay close to airport
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The stuff was very nice, location is great - close to the airport. The room was big, clean. There was also swimming pool outside. In the town there are a lots of restaurants near by. Really enjoyed our stay

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    Worth
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our stay was very comfortable and all around a very good experience, they even helped us with renting a car + the employee from Venezuela (can’t remember the name) helped us a great deal and was always very polite so we would like to thank him 🙏🏻 and definitely recommend

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Woderful breakfast. Friendly staff. Close to airport, but quiet.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Location, location, locationi
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a little stuffy and the climate control was very confusing. You could just leave a window open because of the noise of the plane landing.

    Great location. Walking distance to the little village the walkway along the ocean and many restaurants. Also a 10 minute taxi to the airport. Breakfast was excellent..

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Great stop if you need to be near the airport
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Room could have been better prepped - no shower gel in the room for the duration of my stay for ex. Apart from that - you get what you pay for, don't expect a luxurious experience, but a safe, decent place to stay in for a short while.

    This is a perfectly nice hotel if you're passing through / need to be near the airport, as I was. Its location is a bit too random for it to be a destination place - but it's a good hotel and its value for money is unbeatable. Good breakfast, big room, + there's a pool if you wish to use one. I would not choose this place as a base for a long holiday, but it's perfect for a few days. Its garage has a decent number of spaces, but I can see how it could get filled up easily - and it can be tricky to park sometimes. Didn't try its restaurant for dinner, but it's a minute's walk from Santa Cruz downtown (which is lovely)

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Great location, nice facilities and reception workers.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast was poor, 2 types of veggies only, the chef wasn't really a chef the eggs were so basic and tasteless. The cleaning ladys were so bag, we needed to ask to change our bedsheets because it was ruptured and with red spots...they changed it to another ruptured one. They don't iron the sheets so when you arrive it is like they gave you the same sheets from the previouse quests.

    The hotel workers were amazing. Reception employes specially. And a very nice lady who made us coffee every morning. Our fly was at night so they let us use the gym showers, gave us towels.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Late check in was available, personnel was friendly. Good breakfast included.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very nice. Staff are fantastic. The young man at the front desk remembered us from last year which n
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Happy customer. We stay there every year on our way home.

    The room was nice. The breakfast was excellent.

    Stayed in March 2024

  • Reviewed: 19 April 2024

    10
    We would stay again!!!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful room, great breakfast, love the location

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    Madeira as its best!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    Nothing! :) The hotel is near by the town, walking distance, where you can find many restaurants and cafeterias. As well as a church and very nice view to the mountains and also landing planes in the airport from the beach. Very well recommended hotel!

    Excellent personal, very kind and helpful. Breakfast was also very nice with variety of local products and options. We also liked the installations, but it was a pity we could not used the swimming pool due to stormy weather but definitely we will get back!

    Stayed in March 2024

  • Reviewed: 19 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    At the reception everyone was very helpful and kind. They did everythig for us to spend our vacation perfectly. Jonattan at the reception was truly awesome, he was kind and friendly. The breakfast was perfect, not much but the best.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    Great Location
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was situated in a very convenient location, just a few minutes walk from shops, restaurants and the beach. The room was clean and comfortable and the staff were very friendly and helpful.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    At the reception the girls were dressed in dirty blouses.

    It was modern and full of light

    Stayed in April 2024

  • Reviewed: 18 April 2024

    10
    We are already booked to return!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean,modern small hotel with great staff

    Stayed in April 2024

  • Reviewed: 18 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Personal was excellent and room cleaned

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Awesome hotel. I wish I’ve stayed more!
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The A/C had a water dripping sound to it

    Everything is awesome

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    It was awesome and would go again anytime.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    One of the receptionist girl was rude and was on her phone constantly while talking to her. The car park under the hotel is really small and we were always struggling for space.

    Breakfast was superb with fresh food and bakery every morning. The location is close to the airport and there are various restaurants nearby with excellent food. The sea is very close by as well.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Perfect overnight stay before flying back to the UK
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very convenient for airport and local facilities. Nice pool and bar area.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Amazing spot for a last night stay with an early flight, the staff we incredible and even prepared us an early breakfast.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very friendly and helpful staff, good breakfast.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We loved everything and will be back!

    Beautiful hotel, nice location, everything you need.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    All of hotel’s staff were very welcoming and great. The room was very clean, spacious and the bed was very comfortable.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The bed, staff, breakfast

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Fantastic location and great staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Underground parking is limited and extremely tight, we managed fine but worth being aware if you have a tight schedule or large car that it might become an issue. The food was extremely convenient but a short walk into town made for better evening dining and the coffee at breakfast left a lot to be desired.

    Location was perfect, very close to airport and our hire car office. Our flight was delayed due to adverse weather and the communication from the staff was fantastic, really put my mind at ease being a day late.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    8.0
    Fine hotel, but use off-site restaurants
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    No balcony; no bidet; poor main course in Hotel restaurant (inedibly tough duck meat)

    Good breakfast, spacious room, comfortable bed and comfortable sofa. Proximity of sea front promenade and plethora of local restaurants.

    Stayed in April 2024

Showing 1 – 25

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