Rua Visconde De Monserrate nº48, 2710-591 Sintra, Portugal
#7 of 29 hotels in Sintra
Guests' ChoiceBased on 616 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.0
Staff
9.6
Value for money
8.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Andrew
United KingdomWe did not drive but car parking anywhere in Sintra would be a problem.
Ideal location for visiting Sintra. You can walk almost everywhere but the buses and taxis are nearby. Breakfast was generous and ideal and the staff knowledge of booking activities, including local restaurants was exceptional. They could not have been more helpful.
Stayed in April 2024
Reviewed: 24 May 2024
Sandra
United StatesThe breakfast was very nice and the location is the best in Sintra.
Stayed in May 2024
Reviewed: 20 May 2024
Maria
United StatesThe internet DID NOT work at all during our stay. We need to work while on vacation. I think this a a big problem that the hotel need to address since we were not the only one having problems. The breakfast and the food in general was awful. The wait staff in the dining area was not helpful or friendly. The people next to us couldn’t get salt and pepper when requested. Do not order the cod.
The room was comfortable enough, a little dated with the orange carpet. The front staff was helpful and quite nice. Especially Ella. We didn’t have water the first hours of our stay but that is not the hotel’s fault.
Stayed in May 2024
Reviewed: 18 May 2024
Liz
FranceAll the above
Stayed in May 2024
Reviewed: 18 May 2024
Anthony
United KingdomOnly downside was no restaurant in the evening and bar closed at 6pm, we were only returning from work after 6pm. However, lots of restaurants and bars within very short walk.
Location was ideal, easy access to restaurants and bars
Stayed in May 2024
Reviewed: 16 May 2024
Cathy
United StatesThe WiFI was weak. We had to use our phone for internet connection.
Great location. A few minutes walk from National Palace, right in the city center. The room is spacious and very comfortable with good views. The breakfast is one of the best among the hotels we have stayed in Spain and Portugal during the last 4 weeks. Very friendly staffs.
Stayed in May 2024
Reviewed: 13 May 2024
Andrzej
BelgiumVery helpful staff, great location, small hotel exceeding expectations
Stayed in May 2024
Reviewed: 13 May 2024
Carla
United StatesWe wished we could have stayed longer.
The staff was exceptional. Helped us with our rental car, provided us with a fantastic restaurant suggestion and reservation and were just very friendly.
Stayed in May 2024
Reviewed: 12 May 2024
David
United StatesParking is somewhat inconvenient - long walk downhill to the parking lot.
Conveniently located
Stayed in April 2024
Reviewed: 1 May 2024
Won
United StatesHad a big beauty crisis!! Unable to use hair roller or curling iron from the US in the hotel due to the electrical voltage difference caused an unexpected anxiety especially when we were there for the wedding event!! Brought home the hair roller/iron to find out it’s broken. Definitely recommend looking into resolving this issue!!
Hotel located surrounded by the Portugal beauty! And excellent service oriented staff and loved the cleanliness of the hotel!!
Stayed in April 2024
Reviewed: 27 April 2024
Angela
AustraliaPerfect two night stay right in the heart of Sintra. Our room was very spacious, clean, modern, comfy bed and lovely view. The gentleman at reception was super helpful, with many tips not only for Sintra but for our entire road trip through portugal. So lovely to chat to. Breakfast was delicious with great variety. All the pastries were amazing. Highly recommend for your stay in Sintra !
Stayed in April 2024
Reviewed: 24 April 2024
Carol
United StatesThe property was in the perfect location to explore Sintra…… center of the historic town! The room was exactly as pictured and extremely clean as well as comfortable. The people at the hotel were very friendly and welcoming. They went above and beyond to make sure our stay was perfect in every way
Stayed in April 2024
Reviewed: 6 April 2024
Kochav
IsraelLocation in the best center of the settlement is only one part of the story. The hotel is amazing, clean, cozy, welcoming. Large and spacious rooms. Although we don't like carpets because of the smells that accumulate, here we didn't feel any smell or unpleasant feeling. The staff is professional and kind, they were at our disposal for everything we asked for. In short, an excellent experience in Sintra
Stayed in April 2024
Reviewed: 5 April 2024
Anastasiia
CyprusBreakfast, nice bed, location, staff was very friendly
Stayed in April 2024
Reviewed: 3 April 2024
Karlyn
IndonesiaI love the fact that it is right at the center of the historic center of Sintra , a world heritage protected place. Breakfast was also good and the guestrooms well maintained
Stayed in March 2024
Reviewed: 28 March 2024
Sharon
United KingdomA lovely front facing room. Had everything we needed. Nice comfy bed and pillows. Good wifi. Great location to investigate Sintra. The staff were extremely helpful with their recommendations and booking a taxi
Stayed in March 2024
Reviewed: 23 March 2024
Gord
CanadaNo complaints at all.
Front Desk Staff was wonderful from the moment we walked in. The room was clean and a decent size. Overall, a great place to launch our exploration of Sintra. Fantastic breakfast.
Stayed in March 2024
Reviewed: 17 March 2024
Summer
United StatesStaff was very welcoming and friendly! Gave us a map with great recommendations in things to see and restaurants to try. Very centrally located so it was easy to get to everything.
Stayed in March 2024
Reviewed: 15 March 2024
Dominique
United KingdomGreat location. Excellent service friendly staff gave us v good tips & advice. Great choice for breakfast and good quality food.
Stayed in March 2024
Reviewed: 12 March 2024
Maksims
LatviaNothing.
The hotel is very modern, comfortable and convenient. The staff is very friendly and always ready to help. The bed is very comfortable and the pillows are very comfortable. Great breakfast. The location of the hotel is in the very historical center of Sintra. This hotel can be recommended for everyone.
Stayed in March 2024
Reviewed: 11 March 2024
Avinash
IndiaBit expensive for basic facilities
The staff was extremely helpful in sorting out arrangents.
Stayed in February 2024
Reviewed: 7 March 2024
Marcio
United StatesExcelllent location, super friendly and helpful staff.
Stayed in March 2024
Reviewed: 13 February 2024
Juana
United StatesNothing
Wonderful location! The hotel is simple, as a normal boutique hotel. The staff was very friendly and helpful. The room was clean and spacious. Our room had a view of the Natural Palace. It was in a great location and in close proximity to the historic part of Sintra. Great for walking. It’s also only a 9min walk to the Regaleira Palace.
Stayed in February 2024
Reviewed: 4 December 2023
Dragos
RomaniaRelatively modern and new furniture and interiors, over expectations for a hotel in a small town. Also a nice view from the room.
Stayed in December 2023
Seefeld in Tirol, Austria
Indianapolis, USA
Surabaya, Indonesia
San Antonio, USA
Pula, Croatia
Tyumen, Russia
Unayzah, Saudi Arabia
Ildir, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content