“Can't comment really as we ended up leaving. The problem was we had problems checking in with the automated system and this took a very long time (over an hour) to resolve as no-one was there. This was despite us attempting to check in half an hour earlier than check-in time (2.30pm) while there were still staff in the restaurant to avoid this problem, as the hotel had actually phoned to say there was a problem with the check-in system and we had seen from booking reviews that this was a known issue with the hotel.
We live not too far away so for us the best option was to go home rather than wait around in the cold porch feeling annoyed! The hotel were good about processing the refund of our room very quickly given the circumstances. However, the hotel needs to take steps to be more flexible helping clients when their automated system does not work.”
“Beautiful hotel in a superb location. Staff were exceptional. Transfers to the ski lift were wonderfully efficient. Beautiful spa area and gorgeous view from the infinity pool.”
“Exactly as shown in pictures, very comfortable, renovated studio apartment with balcony and fantastic view. I stayed on my own, but it would be comfortable for a couple. Kitchen was very well equipped, TV and WiFi excellent, just a great place to locate. The concierge for agents (Suzi) was exceptionally welcoming and helpful, even giving me a lift to and from station with my gear - thank you.”
“Amazing guesthouse on the end of the grand paradis piste. The owner is a friendly canadian couple, the staff is wonderful especially the regular crew (the cook, Rommely) thank you for making our yearly wintersport!”
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