Room given was a little different than what was shown when I booked. Wifi wasn't working in my room, three stop and starts later they tried to find me a different room but showed me three different rooms but none of them had covers on the toilet. Ultimately decided to stay and just used the internet in the main areas. Not a dealbreaker but for the price paid would expect the internet to be working / for there to be other room options since the hotel is massive.

Manager did work to try to help me quite a bit with the room / wifi, the hotel is very central and the beds are clean and shower is decent. Breakfast was nice and they packed a box for me when I had to leave very early one day. They also helped me to arrange taxis to the gorilla trekking which was very helpful.

Stayed in January 2024

Receptionist was unfriendly and tried to charge us for a meal we didn’t have - when she realised her mistake did not apologise. There is no aircon in the room. We arrived for breakfast one morning about 30 mins after it had started and there was very little out - only had coffee and toast available. The following day when we came later the breakfast was ok.

Great central location. Big comfortable bed. Hot shower.

Stayed in October 2023

The location given on the site is not correct, so the directions lead you to a bank about 800 metres away. The hotel is right in the middle of city centre close to the Goico Plaza Market and Amikusi restaurant

Nice room, warm shower great location. And a pool! Good value foor money.

Stayed in September 2023

The hotel was confusingly built, and the parking was a challenge. I think the exterior images made the hotel look better than it is.

Our room was basic but clean, and offered everything we needed for a short stay.

Stayed in September 2023

Breakfast could be richer with some cheese, but they prepare omelettes just ask!

Location was excellent, in the centre of Musanze accessible and there are all services around. Pharmacies, restaurants, markets, etc.. staff were excellent. I requested a late check out which they granted, and they dropped the additional fee when they knew my husband got sick and he needed to rest longer in the room after being discharged from the clinic. Staff at the reception was very nice and friendly, the same at the restaurant. Food is very tasty and they bring it to the room. Very comfortable and clean rooms and they brought extra towels we requested.

Stayed in August 2023

Although the shower was hot, the pressure of the shower was not great but overall a really comfortable clean spacious room. Only one small bottle of water was provided in a double room.

The bed was huge and the mattress was firm and very comfortable. The room was very clean. The breakfast was very good and staff were helpful. They provide a toothbrush and toothpaste which is helpful if you've forgotten either!

Stayed in July 2023

Comfortable bed, warm shower.

Stayed in July 2023

Welcoming staff, very clean rooms, extra blankets, soft towels. Decent restaurant. I loved the shower the most!-it had excellent pressure and was hot. WiFi worked great.

Stayed in August 2022

Good and central location, good restaurant, nice staff, walking distance to everything you need, if you are doing trekking short drive to Volcanoes National Park

Stayed in July 2022

Agnes was absolutely amazing! She checked us in and walked us to our room and made us feel like we were at home. There was mango juice to greet us In reception and Agnes make sure that Every need with Met. She recommended places of interest in the area, places to eat, including the restaurant facility at the hotel. Agnes was completely genuine as she asked us how our stay was how comfortable are rooms were, and said she looked forward to seeing us again when we departed from the hotel. meeting Agnes and her warm hospitality was one of the highlights of my traveling through Rwanda.

Stayed in August 2023

We had an absolutely wonderful stay at Virunga hotel. We stayed in the hotel for almost a week and were always warmly welcomed back after our days in the national park. Frank, the hotel manager was always available for any questions and helped us a lot to organise our time in Musanze and the National Park. Didier always provided us with the best service in the restaurant, breakfast and dinner. James was always there to give us advice about places to see in Gisenyi. In general everyone made us feel at home and was extremely friendly. The people at Virunga really made our stay in Musanze as pleasant as it was! The rooms are comfortable and have everything you need while exploring the Volcanoes National Park. The bathrooms is good, the beds are comfortable and both dinner and breakfast are delicious. We would highly recommend anyone to stay here!! We would love to comeback ourselves. Thank you everyone for making this stay and unforgettable experience in Rwanda!

Stayed in January 2022

it’s in town in central

quite and employees are welcoming and helpful

Stayed in January 2023

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Stayed in May 2024

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Stayed in December 2023

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Stayed in November 2023

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Stayed in October 2021

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Stayed in October 2021

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Stayed in September 2021

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Stayed in January 2024

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Stayed in December 2023

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Stayed in November 2023

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Stayed in November 2023

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Stayed in September 2023

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Stayed in December 2021