When I checked out and going to the airport, they did not call me to tell me that I forgot my back bag, their excuse is that, they did not know that it is for me even though I was the only one in the lobby. However, the another thing is that there was a bottle of water in the bag and it was free from the room, when I came back to take my back bag, while I was on the way to the airport, I realised that they took the bottle. This small story destroyed all the good services that they served. Will not come again.

I liked the smiling and the services all the time.

Stayed in May 2024

great location very close to everything !

Stayed in May 2024

Great place great staff.

Stayed in May 2024

Still old construction… few areas need maintenance

Location, layout, food and staff

Stayed in March 2024

The lift floor not clean , must changed , hotel lobby is small and must have rest salon with AC for guests who have late flights ,

I like location near the beach , it’s old Thai design hotel , the breakfast is good , the staff very nice ,

Stayed in May 2024

The pool is pleasant, but there are not enough chairs for everyone and you will not always find a place to sit.

The location of the hotel is excellent. On the one hand, it is right on Patong Beach next to restaurants, bars and cafes. On the other hand, it is at the edge of the bustling hustle and bustle of Patong. Walking Street is about a kilometer away and after you cross it, on the other side there are the shopping malls. The service at the hotel is welcoming and friendly. The breakfast is good and varied so that everyone can find something to eat. Outside the hotel there is a 7 Eleven which is very helpful.

Stayed in May 2024

The room is very humid due to its proximity to the swimming pool and the lake of good insulation to prevent moisture from entering, because the door between the room and the swimming pool does not close well because there is a hole in the middle. these honeymoon room are very uncomfortable and the close smells bad, even though I put perfume but it is of no use. frankly I do not think about staying in this hotel again. breakfast is also not varied.

only location of the hotel and the pool .

Stayed in May 2024

The TV in room only had Asian channels was no English speaking movies which was disappointing as we had a couple of days of rain and was in the room for a little while. And also not enough seating around the main pool area.

Had very good location for all eateries Shopping and beach

Stayed in May 2024

The condition of the bathroom. Dirty grouts and tiles. Shower head and tap were gross.

Customer service and location

Stayed in May 2024

The back areas of each room that has a small deck attached needs some good maintenance when its raining it get very smelly due to dampness

The breakfast was excellent the pool was great the room kept each morming coming up with this offencive smell from the drains every morning sounds like they need a continuos flush out its quite obtrusive its no ones fault but it certainly needs first hand attention .the staff are lovely people no complaint at all .

Stayed in May 2024

Room was fairly small. No adequate space for 2 siitcases

Location

Stayed in May 2024

We were overly disturbed for housekeeping when we clearly displayed a DND sign. This happened on two occasions. On the first we were jet lagged and needed rest and the second we had food poisoning. On the first occasion when I opened the door a housekeeping man tried to enter when I opened the door ‘to check’ while my partner was going to the toilet. I had to say NO which was rather awkward. And the second time a house keeping lady called out we were asleep had no response (despite the sign) and just opened the door.

Good location, friendly helpful staff and clean rooms.

Stayed in May 2024

No lift

Stayed in May 2024

room lack of cupboard space

Stayed in April 2024

Bed was hard

Pool

Stayed in April 2024

Burasari I stayed at 10 odd years prior and the place is starting to show its age They were renovating so I presume upgrading

Location is good with a very short walk to the beach Breakfast is good with a variety Bed was huge and comfy Thank you to the staff for a welcoming and pleasant stay

Stayed in April 2024

A bit noisy at times during the night due to being close to bangla road so hotel attracting party goers!

Very close to patong beach and Bangla road! Endless restaurants nearby. Breakfast was good.

Stayed in April 2024

The bed was a little bit hard

In a very convenient spot

Stayed in April 2024

Some staff were great such as the night bar man. The day bar man wasn’t so great and ignored some guests. When checking in my room was not ready and the staff kept telling me it wouldn’t be long. If they had just told me it would be an hour or so that would have been better as I could have gone and done something else, I am quite an understanding person so this wouldn’t have been a problem for me. They did provide me with complimentary cocktails because of the delay which was quite nice.

The location, pool, size of rooms, facilities, style of the hotel were great. The location is on the perimeter of the main busy area but the layout of the hotel provides an oasis away from the hussle and bustle. I would definitely recommend staying here for anyone visiting Phuket.

Stayed in April 2024

Mosquitoes

Free minibar, atmosphere, pool view, beach mat, location.

Stayed in April 2024

Breakfast could vary a little more. Lacking some authentic Thai experience - where was the Thai basil? Eggs cooked too early in advance; bacon dry and tasteless. Omelette well cooked but could do with some seasoning. Soup was bland; just tasted like hot water with some salt. Deco is a little tired and could do with sprucing up.

Service, cleanliness was amazing. Pool was great though the room we were in did not have steps that other rooms had. Free mini-bar - amazing!

Stayed in April 2024

Bed extremely hard / not comfortable

Location, staff and pool, awesome air conditioning

Stayed in April 2024

The close by beach absolutely caotic and the water dirty, not up to the expectations for sure. To go to nice beaches with great and clear water you must take a tuk-tuk and travel for 15-20 min.

The hotel was very nice and very comfortable, particularly the swimmingpool area very nice and well maintained.

Stayed in March 2024

More towels and perhaps a consistent room time clean may be something to work in..

First stay at this resort.. loved the pool access room.. staff always friendly and willing to help.. superb location to restaurants, markets and beach…

Stayed in March 2024