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Reviews of Crystal Hotel Hat Yai 4 stars

327 Kanchanavanich Road Songkhla, 90110 Hat Yai, Thailand

#71 of 105 hotels in Hat Yai

Guests' Choice

Review score

Based on 278 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 10 April 2024

    8.0
    Good location with clean.
    • Business trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Variety of breakfast. The food is almost same with my last trip, 4 months ago.

    Close to the city center.

    Stayed in April 2024

  • Reviewed: 15 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    For adjoining rooms in same building, must add on 600THB huhu although we already told there are kids stay.

    Check in check out process smooth. Easy to communicate with staff. Close to attraction places. There are many power points, easy to access their gym, swimming pool. Their parking also huge. Overall nice =)

    Stayed in December 2023

  • Reviewed: 9 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Suite With Bathtub
    • Stayed 1 night
    • Submitted via mobile

    You also can served more HALAL FOOD.. tq

    Stayed in January 2024

  • Reviewed: 7 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Suite with Bathtub
    • Stayed 1 night
    • Submitted via mobile

    Room is clean and nice

    Stayed in January 2024

  • Reviewed: 21 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights

    1. Kids above 10 years old are considered as an Adults. Upon check in, they are checking all passports and need to pays extra charge for kids above 10 years old. 2. No towel provided on my first day. maybe their housekeeping forgot to put the towel and provide it on 2nd day after housekeeping

    the location is very strategic

    Stayed in December 2023

  • Reviewed: 27 November 2023

    8.0
    Ok but could be better
    • Leisure trip
    • Couple
    • Deluxe King Suite With Bathtub
    • Stayed 2 nights
    • Submitted via mobile

    Very busy when we check in on Saturday mainly wedding reception. Miss our breakfast on Sunday as the website say breakfast till 10:30am but finished at 10am. More information needed as there was none available unless you ask reception

    It's a modern hotel. Convenient location.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    7.0
    A good stay but need to improve front desk service. Im not happy with check in procedure but eventually everything went
    • Leisure trip
    • Group
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Poor front desk service. Not fluent in English

    Spacious, clean, nearby to tourist spot, ample parking space

    Stayed in November 2023

  • Reviewed: 29 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lot of parking space and clean, near to central festival

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Transportation. I suggest to provide shuttle bus to nearby shopping premises

    Comfy Bed. Cleaniness. Friendly staff

    Stayed in October 2023

  • Reviewed: 22 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Honeymoon Suite
    • Stayed 3 nights
    • Submitted via mobile

    This hotel no iron

    Good location

    Stayed in October 2023

  • Reviewed: 12 October 2023

    9.0
    Comfortable stay for a night's sleep
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 4 nights

    We requested for our rooms to be nearby although we booked 2 different kind of rooms (one with a bathtub and one without) - we were informed out request cannot be done as the rooms were in different buildings. We were then requested to pay for an upgrade for the other room in order for the 2 rooms to be on the same floor/next to each other. We paid an additional amount on top of our existing booking which we wished could have been communicated earlier. Despite the hotel's effort to go green, our towels were changed every day even though we have hung them up as per their instructions.

    The beds were comfortable - they gave you a big pillow and a smaller one - which made the sleeping experience more comfortable. Breakfast spread was decent but their food was more on the sweet side.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit awat from lee garden night market

    Location is opp central festival mall and very near to bus terminal

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Water pressure very low, not feeling like showering

    Environment and cleanliness

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    Mystery of the clothes hanger
    • Leisure trip
    • Family with young children
    • Deluxe King Suite With Bathtub
    • Stayed 2 nights
    • Submitted via mobile

    The check-out took alot longer than expected. We were rushing for our flight and the person doing the check on our rooms mentioned that 1 clothes hanger was missing. We asked the receptionist the price of that hanger and agreed to pay for it, but the receptionist was very reluctant to allow us to pay. We waited again and insisted on paying, since the hanger was way cheaper than our flight, but again was rejected. Then again we waited, and finally the receptionist said that the person checking our rooms was taking too long and assured us to not worry about the hanger and returned us the deposit. Till this day, the story of the missing clothes hanger remained a mystery.

    Comfortable bed and clean sheets. Although breakfast was not halal, there were other options like cereals, toast breads, half boil eggs and drinks. Very near to Central Festival Mall that is super huge.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Twin Suite with Bathtub
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location and cleanliness.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    8.0
    good stay and recommended
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night

    no connecting room for family

    good halal food and great location

    Stayed in August 2023

  • Reviewed: 4 September 2023

    8.0
    Very good
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location to shopping mall get food

    Stayed in August 2023

  • Reviewed: 3 September 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    1) The shower temperature, sometimes the water is cold even if we turn to hot water. 2) We can't adjust the room temperature, which sometimes too hot and sometimes too cold

    The room

    Stayed in September 2023

  • Reviewed: 31 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Suite With Bathtub
    • Stayed 3 nights
    • Submitted via mobile

    Walking distance to asian night market and greenway market. Comfortable room and nixe swimming pool. And halal breakfast as per staff feedback

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Suite With Bathtub
    • Stayed 2 nights
    • Submitted via mobile

    Mall just cross the road, good breakfast buffet, not much variety but it’s ok, clean, quiet place. The staff is helpful, met the customer request

    Stayed in July 2023

  • Reviewed: 20 July 2023

    8.0
    Night market and shopping area just nearby
    • Leisure trip
    • Family with young children
    • Deluxe King Suite With Bathtub
    • Stayed 1 night
    • Submitted via mobile

    Night market just within minutes walk. Bed was comfy and staff were very friendly.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Twin Suite with Bathtub
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was close to the mall as well as the night markets, all in walking distance. The hotel room was spacious and clean. The hotel staff were also very helpful and friendly.

    Stayed in May 2023

  • Reviewed: 12 July 2023

    8.0
    Business trip
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    The toilet has weird smell, the water pressure at toilet is super low. Couldn't find convenient store like 7-11 at surrounding area. The breakfast menu 90% repeating daily.

    The room is clean, location is convenient to shopping mall.

    Stayed in July 2023

  • Reviewed: 9 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe King Suite With Bathtub
    • Stayed 2 nights
    • Submitted via mobile

    Swimming pool is too hot. And sink is stuck. Even i already call the maintenance.

    Clean

    Stayed in July 2023

Showing 1 – 25

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