My room location was very far from the lobby .. we had to walk a long distance

Facilities are good

Stayed in July 2023

Ac was not cool as expected

My second stay at this hotel, was as expected very quiet and nice place to stay. Employees are always willing to help, and thanks to the management for upgrading my suite to next category due to hot ac in the room.

Stayed in June 2023

signage for lobby

Hard to navigate lifts etc. to your area and getting back to lobby

Stayed in July 2023

Breakfast was lack of variety

Swimming pool

Stayed in July 2023

Pool was too small

Staff

Stayed in June 2023

evrything is good

Stayed in June 2023

The rooms had mold smell. The bathtub didn’t drain well and the shower water was not stable because it suddenly became hot and suddenly cold. The rooms were not soundproof and we can still hear noises till the middle of the night.

The rooms were spacious and clean. We had interconnecting rooms so they were big enough.

Stayed in June 2023

The in room fridge did not cool anything or keep anything in there cold

Staff were friendly.

Stayed in June 2023

Mosquitoes at balcony Trying to pursuade me to change my choice of room ( pool access room) to villa ( no good) by cheating me my booked chosen room already sold out

Good service

Stayed in June 2023

Room was small.

Na

Stayed in May 2023

pillows too hard

lovely and friendly staff, rooms were immaculate and breakfast was lovely. Great massage spa also

Stayed in June 2023

the lights in the room , the room is really dark not enough lights

everything was amazing literally i really recommend it’s new hotel clean and really near by Patong beach

Stayed in June 2023

Breakfast had so many yummy options, all facilities were very clean and modern. Staff were all lovely and always smiling. I would definitely go back again.

Stayed in May 2023

Fantastic breakfast buffet - so much choice of foods. Ground floors rooms have direct access to the pool which is great. Very friendly and helpful staff.

Stayed in April 2023

communication

pool access

Stayed in May 2023

insect and cockroach

location

Stayed in May 2023

insect and cockroach

location

Stayed in May 2023

everything was good. except sometime the mosquito fly into the bedroom

I like the direct access pool room very much

Stayed in May 2023

nothing

location, pool and breakfast

Stayed in May 2023

nothing

location, pool and breakfast

Stayed in May 2023

The bathroom and shower is too compact. Did not like the bathing cubicle, too high.

Breakfast was excellent.

Stayed in May 2023

The room, although lovely, needed some refreshing. There were cigarette burns in various bits of furniture, even though it was a non-smoking private pool villa. Some other small bits of damage around the room in general. The decking around the pool was damaged and needed replacing as it was a bit of a trip hazard.

Very convenient location (opposite a night market of sorts), walking distance to Bangla Road, the beach, and other attractions in Patong. Close to lots of restaurants, bars, shops etc. Staff were extremely helpful in locating luggage the previous hotel had lost, and facilitated contacting the previous hotel to arrange getting it delivered to us. (From Khao Lak to patong) Smooth check-in process, again the staff were fantastic here.

Stayed in May 2023

Our room is the pool access room but because we were at the corner we couldn't get much sun and we constantly can hear guests walking past our room, when they walk past they van also look through and watch us using the pool so that wasn't quite nice There was also constantly bugs coming in from the balcony, I know its the nature but wished the resort would have done more about it

Stayed in April 2023

Room was small size and service at breakfast area was not friendly

Location and breakfast was superb

Stayed in May 2023

Although a beautiful property I felt spoilt after staying at another establishment which provided better value for money. I didn't find the staff as friendly. The buffet breakfast although it had a lot to choose from was disappointing with the "hot" food been lukewarm at best. After 9 days of semi-warm food we were happy to leave. The happy hour was not designed to attract people, been offered at 1800 - 2000hrs, in the main bar, not at the pool bar when we were relaxing in afternoon. I was pleased I booked a pool access room as there were a lot of chair hogs near the pools. This couldn't be helped as there weren't enough chairs when considering the large amount of rooms present on site. I thought the restaurant was overpriced, but luckily there were plenty of eating options outside the resort.

The Grand Mecure was definitely a 5 star resort, with a beautiful foyer, impressive dining area, and well kept gardens and pool area. I loved having the pool access room, and being about the enjoy my own space and the ability to cool down in the heat. Staff regularly checked the water quality and maintain the area well. In our room there was a good selection of toiletries, hairdryer and included slippers/dressing gown/ ironing board and iron. Otop markets were across the road, and I loved the easy access to them. There were many restaurants in easy walking distance, close to the beach, and walking distance to Bangla Road and shopping centres. Staff were prompt dealing with anything we asked them.

Stayed in April 2023