We loved all, but perhaps couple of things to improve: 1-Although always polite, but at times staff came across less happy than other places we visit, would be great to ensure staff are well looked after, like everything else. They deserve it. 2-Coffee could be better, and robes would be nice .

Absolutely loved the grounds, the amazing old trees buzzing with wildlife, the deluxe natural room was lovely and spacious, close to the beach and with sea views. Lovely beach with lots of shade and loungers on lawn as well, nice pools. Good variety of food for breakfast, good room service , (somewhat less effort with food at beach restaurant), but overall we loved the place and conservation ethos.

Stayed in May 2024

Nature, peaceful, room, pool

Stayed in May 2024

Nice, luxurious hotel with everything you need. It tries to preserve the ecosystem around it and you are surrounded about very beautiful nature. Plus, it’s located on the beach. Breakfast options are plenty, staff is very nice and helpful. It’s quite tranquil, suited for families, couples, etc. We travelled in low season so the price was also very good. It’s location it’s a bit remote from Khao Lak’s center, but there are a lot of taxis.

Stayed in May 2024

No complaints all good!

Eco friendly, plenty of trees and wildlife and lots of shade. Many pools to choose from.Breakfast was great with a large selection to choose from.

Stayed in May 2024

It is space to make improvements especially on bar side.

It is a great location in the middle of nature. They have a lot of care for the environment. You feel like you’re in the middle off tropical forests but with all conditions.

Stayed in May 2024

No sea view from the rooms, only from the bungalows but the vegetation, trees and bird life made up for it.

Loved this hotel set in spacious tropical grounds with lots of walkways, waterways, trees, plants and wildlife. The hotel is focused on preserving the rainforest and wildlife as well as being as eco as possible. For example cleaning the waste water and using it for irrigation and the wildlife waterways. We stayed in a Deluxe natural room which was huge with an enormous bed, plenty of storage, good lighting and large balcony which overlooked a waterway and extensive planting. The bathroom was lovely with a sunken bath and separate shower. We prefer first floor since it's usually more private but some of the ground floor rooms have direct access to water for swimming. There is a library with loads of books in all languages. Breakfast was great with a huge choice of dishes to suit all nationalities. We enjoyed the New Year buffet, it really was outstanding. Other than that we took a stroll to the village, minutes away, to try out the little restaurants; all were excellent and welcoming. The beach is kept immaculate with plenty of sunloungers scattered around on the lawns. The sea was very warm with the odd jelly fish which sting but are not deadly! There are also a number of swimming pools, we found one near the modern rooms which was barely used. It is a large site with plenty of walkways but if you cannot walk easily you would need to check on distance to the restaurant/beach/nearest pool. It's a bit over an hours drive from Phuket airport, we used "Smile" taxi service; very efficient, on time and reasonably priced, would recommend them.

Stayed in April 2024

Best Hotel in Thailand

Stayed in April 2024

The gym although often used, is NOT well maintained and with old equipment, water were not placed in a Not cooled room, the need to carry the towels is a burden. Kids place is not existing

The location and gardening make it an exceptional place

Stayed in April 2024

I honestly can’t think of anything negative about our stay. It was wonderful.

Resort was absolutely beautiful, so peaceful and serene. Plenty of areas to relax and we always found a sunbed by the pool. Staff were very friendly and accommodating. Rooms were lovely, comfy bed, everything you need. We had a beautiful view of the gardens. We saw an Asian water monitor, squirrels, lots of frogs, birds and lizards. The breakfast was exceptional - one of the highlights of our stay. The resort is located in a nice quiet pocket away from Khao Lak centre, but has its own little block of shops and restaurants directly outside which is lovely to walk through and has everything you need. We also hired a scooter from a nearby shop for 200 bhat to explore the surrounding areas.

Stayed in April 2024

a bit far out with only a few shops and restaurants around. Not really central. The staff hardly speaks English and it is very hard to communicate. In addition at breakfast, when it gets close to 10:30 you get a very clear message that you are expected to hurry up and leave the table.

Nice hotel. Great beach although there were many Jellyfish so we didn’t really get to enjoy it. If I knew that would be the situation I might have taken an hotel with more pool options for the kids. Good selection of food for breakfast.

Stayed in April 2024

Nothing.

Loved everything about this resort. The location, jungle setting, pools, bar and restaurants, friendly staff and fantastic beachside location. Only wish we’d been able to stay longer!

Stayed in April 2024

Nothing

Situation

Stayed in April 2024

The only thing we didn’t like was the third bed in the room. Our 16 year old is 6ft and the bed was too short for him.

The hotel setting is beautiful, it is an incredibly relaxing peaceful environment. We loved the nature. The beach is beautiful and natural. We never return to the same hotel as we like to try new places but would consider returning here. The breakfast buffet was excellent with a wide choice, something for everyone. Staff are very helpful and polite.

Stayed in March 2024

The food and drinks are expansive, so you should eat outside for half the price.

The location was ideal, with a beautiful and clean beach, and great breakfast options.

Stayed in February 2024

Much more expensive to eat and drink in the hotel than outsiden

Great location

Stayed in March 2024

Catered to a more Western clientele- nothing wrong with this, however if you are looking for a more authentic Thai experience then I recommend looking at other hotels. Sunbeds were often reserved and hard to come by free ones later in the day.

Amazing rooms, good quality amenities, TV had YouTube, Netflix etc. The resort was very well kept, lots of pools, breakfast was great with plenty of options. Lots of wildlife can be seen throughout the resort and the gardens are beautiful. Staff were helpful and location is good- located at the top of a hill where at the bottom, lots of restaurants and bars can be found.

Stayed in February 2024

N/a

Great location lovely feel to the hotel .just right not too stuffy but great service .

Stayed in December 2023

The coffee machines at the breakfast buffet are quite slow. I would propose to exchange those wirh new quality swiss machines from Jura brand. Also the entrance erea of the Spa is not welcoming and doesnt reflect on the rest of the besutiful hotel

It is totally built into nature and the pool and beach side is outstanding. Breakfast also with big variety and very tasty. Lobby is very welcoming.

Stayed in March 2024

Drinks v expensive on non all inclusive package

Location, comfort

Stayed in March 2024

Although we did not personally require gluten free options, our daughter is gluten free and we noticed that the options for someone with her requirements would be limited.

Spacious room in attractive tropical garden surroundings with plenty of birds and other wildlife. Food was very good with an excellent breakfast selection in particular. Staff were friendly and accommodating. Surrounding area was low key, but with enough restaurants and small bars to make for a change of scene now and again. Several beautiful waterfalls can be visited within a 20 minute drive.

Stayed in February 2024

Nothing.

The whole ethos of the hotel towards sustainability is fantastic. There is so much wildlife to see. The staff are trained to spot the different species and night walks are organised and if you’re plucky you’ll get to see a slow loris. The pool areas through the resort are fabulous. Breakfast is amazing. The staff are all so helpful and friendly.

Stayed in February 2024

Perfect stay, staff were impeccable breakfast was perfect

Stayed in February 2024

Other guests reserving loungers they then don’t use!?

Beautiful location and design of resort

Stayed in February 2024

Nothing that affected us at all. However, to note that this probably isn’t suitable for anyone with mobility issues. The hotel and grounds are on a very steep hill, mainly served by steps and extremely steep ramps. There also isn’t a lift, so be prepared for a hot climb up the stairs if you’re staying on the top floor.

Beautifully designed, this is truly a tropical paradise. Such a relaxing place to stay, even though the hotel was full it was still possible to find yourself alone in one of the many lovely swimming pools. Staff were always friendly and polite. Perfect location wise too if you’re after a very relaxed and laid back pace. There are plenty of good local village restaurants less than 5 minutes walk away. A real bonus for us was the lovely beach and the little beach shack restaurants dotted along it - perfect for sunset drinks and barefoot dining.

Stayed in February 2024