Clean room, food was excellent, staff were friendly. We will definitely go back soon

Stayed in March 2023

Perfect Location, dream beach, very clean and spacious rooms

Stayed in April 2023

This is very much a family friendly resort so if you are travelling without children you should bear this in mind. The quietness of the hotel and beach were spoilt a couple of times by very loud wedding parties in the neighbouring hotel The Avani, thumping music from 11am to 5pm which could be heard right at the other end of the beach a couple of kilometres away. If the resort as a whole wants to remain an oasis of peace I think this is something that needs to be addressed.

We chose Khao Lak because it is supposed to be quiet and unspoilt and we didn't want to be at a party resort. The hotel is in a lovely position right on the beach with spectacular sunsets. The pool is a great size and if you are there early in the morning you can sometimes be the only one there. We only had breakfast a few times but there was a good choice. The staff are wonderful in this hotel. The hotel was very clean and well maintained. Another bonus was the great small beach shack type restaurants within easy reach of the hotel if you fancied eating out of the hotel

Stayed in April 2023

The hotel restaurant is very expensive and food is only OK, nothing mind blowing. It really makes no sense eating there when 50 meters nearby there's a cheaper and better beach restaurant.

The beach is really accessible from the hotel. It's very beautiful and feels more untouched. Also has good facilities and free kayaks. Breakfast is really good too.

Stayed in April 2023

nothing

great hotel ,staff excellent,very clean

Stayed in April 2023

Lots of families with children - understandably having fun in the pool etc. if you want real peace and quiet this is probably not the place for you.

lovely size rooms, close to beautiful beach, staff incredibly helpful and friendly

Stayed in March 2023

Prices were a little bit dearer at the resort restaurant. We mostly ate and drank at nearby bars/restaurants along the water

The resort was amazing and had one of the nicest pools ever. Free SUP and kayaks were available. Would definitely stay there again and more than happy to recommend.

Stayed in March 2023

cons have already been mentioned in other comments (prices in restaurant, but you don’t need to go there); coffee (very good one in any case hard to find); location (it is Kao Lhak, Party is in Phuket/Samoi, not here)

First of all - cost/value ratio is really perfect. Comparable hotels cost far more. Beautiful not too big Ressort, very friendly staff, super clean and pool and beach are gorgeous.

Stayed in March 2023

This is not 5 stars hotel but so good for 4 stars, far from khaolak center but hotel have shuttle bus survice 100 bath/one way (not all the time, them have scheduled

Beautiful beach, quite place and beautiful sunset, facilities are good all for big family, so warm welcome and staffs are kind and survice so wonderful, breakfast a lot of food and you can enjoy to eat, big and comfy, the room is comfy and clean

Stayed in March 2023

A family-loving resort, which the little ones love. Thoughtful and super friendly staff. The whole compound is well-kept, with a lot put into the details. The landscaping was amazing - such a joy seeing a great variety of plants, which are thriving and beautifying the place at the same time. Love the architecture of the grand entrance building and the layout of the resort - which simply brings you all the way to the sea, if you will. There is a cool eatery right beside the resort on the beach, which serves super delicious food and drinks (Tom Yum Gung to pizza to fresh fruit smoothies) at reasonable prices. The pool was warm and welcoming. The beach had sand that was great for making sandcastles. Bobbing in the sea with a beautiful sunset was the most amazing experience. We're definitely coming back!

Stayed in March 2023

the food is much more expensive than in close by places

The ideal location with never ending beaches and romantic eating venues on the beach

Stayed in March 2023

Maybe more choices on the menu

Laid back and not poncey, nothing felt rushed

Stayed in March 2023

good for holiday

overall is good

Stayed in March 2023

particular person aloud to walk around all day…5 days on the run with an offensive slogan written on it. F@ck etc. why didn’t the staff do something. she had young children too. maybe she wasn’t an English speaker hence she didn’t know what the slogan meant. no inside bar or adults only space. great location for beach holiday. very quiet location.

food, beachside, bedrooms, comfort, beach bar. staff.

Stayed in March 2023

Beautiful place, great for families, the beach is fantastic. Hope to come back soon.

Stayed in March 2023

The kids club doesn't work for over 8 year olds, which was quite frustrating for us. No snorkels and masks or body boards to rent. The resort is spotless and comfortable, but a bit soul- and characterless. All slightly overpriced for what it is.

The rooms are spotless and of extremely high standard. Very good beds, pillows, fluffy slippers, etc. The beach is sensational. Brealfast is ok. Staff is very friendly.

Stayed in February 2023

Beds a bit on the firm side but fine. Pool was too warm. Need to cool it a bit.

I really liked the abundance of beach chairs and natural shade from the trees. The staff were super everywhere (guys at the pool, restaurant staff, cleaning, reception etc.) and there were always fresh towels available (bad experiences at other resorts). The beach is amazing, good gym, and nice big rooms. If you walk south down the beach a little way there is a cute sort of village with restaurants.

Stayed in February 2023

Staying at this resort was a very pleasant and relaxing experience. Unlike other properties I frequented in Thailand, here it is easy to understand that the owners invest a lot in the constant maintenance of rooms, gardens and equipment on the beach. So, no beach beds with ugly plastic coverings, signs of humidity and rust, bad smells, tired bed mattresses bristling with springs and so on. Everything is perfect and made having in mind good taste (the interior architecture of the villas, Cape Cod style, is bright), comfort (starting from the bed mattresses) and functionality. Another peculiarity, very rare, is that at Outrigger the management is present, visible, attentive, and not barricaded in some office. The staff is motivated, competent and kind, the barman is a good connoisseur of western cocktails. Excellent and rich breakfast. Lunch and dinner menu also includes non-Thai specialties and is translated into well-crafted dishes that can be enjoyed by candlelight on the beach. For families with small children (here numerous and not always polite) there is also a children's playroom with dedicated nannies and a large shallow pool.

Stayed in February 2023

A great hotel. As a resort, it is small enough to feel safe and special, but with all the facilities you hope from a place like this. Kids club, a great pool, a good restaurant- but with local alternatives around. We had a great stay here and would recommend it to other families.

Stayed in February 2023

all was great

it’s a beautiful hotel with its own private beach (which was very clean). the room was spacious and comfortable. breakfast was amazing! so many options and delicious food. the staff was really helpful and kind. you can see that the place is run professionally. the hotel is 15 min drive from the main part/center of Khao Lak, and the hotel offers a paid shuttle car that can take you there and back.

Stayed in January 2023

Dining other than breakfast needs improvement.

Breakfast was very good but otherwise the dining experience is mediocre.The food and general atmosphere and competence of dining room staff other than at breakfast is lacking. The pool and grounds are lovely and the improvements and general spruce up of the property was noticeable. The rooms are simple but comfortable.

Stayed in February 2023

For beimg a 5 star rated resort it did not fulfill our expectations on the breakfast buffet (example: limite variety of fresh fruits, ham& cheese ) also the one pool available where both kids and adoults have to find room is below what we have seen in other 5 star resorts. The massage , wellnes is limited to three outdoor hoods by the beach where all guests pass by going to the beach. 4 stars would be more suitable for this resort.

Staff is very competent and friendly, cleanliness and safety has high value and is top. We had a garden suit for 3 persons and it is spacious and well equiped. The beach is awsome and not crowded. The fitness is small but well equiped and clean, good opening hours ( 6am to 9 pm)

Stayed in February 2023

Basic rooms with generic design. very uncomfortable bed and very very loud ac and fridge. Restaurant food is to avoid (taste and price don't go in pair there). Russians grabbing food and bread on breakfast with their bare hands. we needed to ask for soy milk for coffee every day at breakfast. people leaving towels on sunbeds for whole day. No grab service there - rent a motorbike. Yoga once a day at 8 am - to early. people smoking in the hotel, on the beach and breakfast! it's not 1990. should be forbidden.

Visually great entrance. Good breakfast but the fruits were not ripe enough and same every day. helpful and great staff, very clean.

Stayed in February 2023

The cold cuts and meats (bacon) in breakfast weren't the best. Worth improving is the spa, while some may enjoy it in the open with ocean sounds but it is next to the pool and there's far more that you hear. Doesn't have the relaxing feel. some may also want privacy. They should give options for indoor/outdoor.

New property, great rooms, great beach and wonderful service. Also a good place for families with kids as they arrange many activities for kids.

Stayed in February 2023

There were very few places to explore by foot- it’s secluded which is lovely but there is no shop available within walking distance and just 2 options outside the hotel for dinner.

The garden setting was so calm and beautiful with fewer rooms than most hotels which gave a serene feeling. The breakfast was incredible and we also really enjoyed eating at the main restaurant for lunches and dinners- the musician was particularly good. The beach was a wonderful place to relax with lovely sunset views. All staff were incredibly welcoming and friendly. You can walk from the beach to two local restaurants which both offer delicious Thai food at really good prices.

Stayed in February 2023