It smelled like someone had smoked in the room and there was a bunch of snacks from the last guests left behind in the kitchen cupboards

Excellent quiet location a short walk from the main pier. Huge rooms

Stayed in April 2024

The facilities were a bit old and rusty comparing to the pictures on the booking.com also it was not cheap to stay hence expected higher standards. Also the breakfast had very limited options for the standard of this hotel

The location is great

Stayed in March 2024

Very tired in need of decoration & good clean

Location

Stayed in February 2024

The pool did not seem clean enough and the over-all experience does not seem worth the value.

The view from the room is great

Stayed in February 2024

Lights in the room were flickering. The air conditioning remote kept breaking. The room had so many mosquitos. Breakfast selection was quite minimal too. Whole room and bathroom had a slight damp smell

The room size was great. The staff were super nice and friendly. The upstairs pool had such a great view.

Stayed in January 2024

Seemed a bit outdated in need of modernisation

The rooms was nice and spacious and the hotel staff was really welcoming

Stayed in January 2024

It's true that the hotel is dated and in particular has not been painted in years - a lot of peeling paint everywhere (outside our room door and in the dining room near the buffet was very noticeable). A lighter colour would really lift the hotel to look more modern . We had to ask for hand towels in the beginning but thereafter everything was fine. The bathroom basin tap over squirted the wide basin (it needed the filter changed). The kitchen had loads of empty cupboards - no bowls etc or utensils for self catering if one were to self cater. No knives to cut anything - not even to eat with. No spare toilet roll. A little attention to detail was lacking. The bathroom basins were not cleaned in our 4 day stay (toothpaste from day 1 still on the black bathroom counter, which we cleaned ourselves before leaving).

We really enjoyed our stay at Phi Phi Cliff. Our room was huge and the view from 5th Floor was amazing. Having read a few negative comments we were pleasantly surprised. We were aware that the walk from the pier was quite long but we enjoy walking and our luggage was collected from the pier as we notified the reception in advance about our arrival time. The breakfast was not as bad as described by others - in fact there was quite a variety of fruit, eggs, ham, rice and chicken and veg and some cakes or flapjacks. The staff were friendly. Overall, we had a fabulous time.

Stayed in January 2024

Hard bed, shower pressure wasn’t overly strong and didn’t go very hot.

Beautiful location, bed was quite hard so uncomfortable after 2 nights.

Stayed in January 2024

It's possible to improve the coffee break.

The structure of the hotel is really good, but the coffee break should have more options western.

Stayed in September 2023

The breakfast was so dissatisfying- it was below Avarge

Location and staff were very good and friendly

Stayed in December 2023

Not that clean. Bed is a rock

Location.

Stayed in December 2023

We chose to stay at this hotel for Christmas ,as I have previously been to Phi Phi many years ago and loved this hotel, now considering this is said to be a FOUR star hotel it was so far away from that..This hotel is so dated and needs a complete re makeover as you can see so many faults for example in the room there was marks all over the walls ,the shower had mould on it alongside this the light in the bathroom never worked, the sofa was torn,the floor had discoloured ,the list could go on and on , the fact that the hotel hasn't spent a single bit of money with the up keep is concerning and says alot about how much they care about their guests. If I saw the hotel before booking I definitely wouldn't have. On two of the nights we stayed the cleaning staff just barged into the room without a knock at the door or anything I found this invasive and disrespectful, however when speaking to the hotel manager about this concern ,in a polite manner ,her response to this seemed neither bothered or empathetic towards the situation. Overall I would say this place is not value for money and more of a 2 star than a 4.

The hotel was in a great location away from the noise right at the edge of the island,with stunning views of the harbour alongside up close views of the cliffs it was a beautiful view.

Stayed in December 2023

The break fast hall was not up to the mark. The food choice was not that good.

The room is very large. The direct access to the pool was very nice.

Stayed in December 2023

Immeuble vétusté !

La situation

Stayed in November 2023

We stay here every year but this time I was a bit disappointed as there was no complimentary snacks like nuts or crisps am cleanliness wasas high standard as usual

The view from our room and no monkeys this time

Stayed in October 2023

The bed was as hard as a rock. The floor felt slightly sticky. And the AC didn’t get cold at all. Sometimes the room was warmer inside than outside. The room also had a left over cigarette smell.

The pool room was spacious, on a quiet relaxing side of the island, you can easily walk to the pier. Had a microwave, fridge and couch which was nice.

Stayed in October 2023

The Wi-Fi is terrible! Had to navigate through many hotel networks to connect to (SSIDs) on each floor, with poor quality in all of them throughout the entire hotel! Only in one very specific area in the bed we could get reasonable reception. Some ants throughout the kitchen - although they disappeared after we sprayed them. The pool area was not cleaned during our entire stay! Cigarette packs were on the surroundings, as with fallen leaves. The shower head had some mold on it. It took some time for hot water to flow, and in general, the shower had low water pressure, which was bothersome. Breakfast was available for only two hours, which is a relatively short period. The location of the hotel, at the end of the beach, meant we had to walk ~15 minutes to the center of the village for all activities. We had to point the A/C remote control directly upward the unit to control it, otherwise, even at a slightly different angle, it didn't work. "Smart" TV had no way to connect to Netflix/YouTube or mirror-share our phones. The hotel's cafeteria was expensive (~120 Baht for a single fruit shake).

Very large and spacious room, with direct access to the hotel's pool. Good and tasty breakfast with modest options. The hotel offered comfortable beach flip-flops. The room was equipped with a light-control system, so we could manage the room's lights from our bed. Large shower and bathroom. The adjacent beach was effectively private, and it was an excellent place to snorkel and see many beautiful fish. The dining room was equipped with a water cooler, available to all guests throughout the day. The safe worked well.

Stayed in September 2023

A bit old needing some renovation

Location near the pear but not on the center confusion View on the beach Size of the room and balcony

Stayed in August 2023

A bit far from the village The room looks dated

The private swimming pool. The view The staff

Stayed in August 2023

The room looked clean, but can see that cleaning was done quickly and with no attention to detail. No room service, the breakfast was so basic. No ice available at hotel. The hotel was a 15+ minute walk from the center of Tonsai Pier which is not bad to walk one or two times. However, since there are no bike or scooter rentals, you will regret all the walking eventually. The nearest convenience store closes early or you must walk all the way to the center of Tonsai Pier for something. There is no bar or restaurant at this hotel. The whole beach side has people arriving by boats for tours, not just this hotel. The first floor gets direct sun only in the morning and the rest of the day is in the shade.

The room appeared nice upon entrance, but you could clearly see there was lack of attention when it was cleaned. It is on the beach. The room had a kitchenette with dishes but no utensils. outside massage place close by. A/C was very strong. The hotel can arrange tours and exchange money. Key note: if you communicate with the hotel in time, (as with all hotels) there will be someone waiting at the pier to cart your suitcase to the hotel. If not, you'll be rolling it eventually through the sand as you approach the hotel. Must go to beach early because low tide comes in between 3pm to 8pm.

Stayed in July 2023

Breakfast was ok

Great location and great views

Stayed in July 2023

Didn’t realise they have daily boat trips drop at the hotel, which is fine, not an issue but some might not like 40+ people appear for a couple of hours a day on the beach/outside bar and pool.

Went for the expensive room - great room, spacious, large and pool outside (wish you could walk onto the beach with ease). Third floor pool, perfect for relaxing and great views. Breakfast decent options and staff friendly. 5-10 min walk away from the pier, perfect imo, more silence.

Stayed in June 2023

I had taken the pool side room but outer area and living area is not cleaned properly.

Person comes at Pier to collect and drop the luggage.

Stayed in July 2023

We had some late night visitors to our room, a small mouse and a rather large rat on separate nights that kept us awake with their movements. Found rat poop in our bag that didn't even have any food in it.

The location was wonderful, away from the busy center. Could not hear music from parties. Good pool and balcony view. Staff attentive to cleanings, etc.

Stayed in July 2023