Very nice location, close to the jetty and to the beach, shops and restaurants

Stayed in May 2024

Bathroom

Good balcony and locations

Stayed in April 2024

-the shower water is very salty. we informed the staff they said it's normal for hotel in Railey, However i stayed at others hotel in Railey as well but it's not very salty like this . Staff provided us a bottle of water to brush teeth and clean our face

The location is right next to the pier to go to Ao nam mao and only a short walk to main street. The room is clean but outdated

Stayed in April 2024

Good location and nice swimming pool.

Stayed in May 2024

Shower was cold even on the hot setting, although temp outside was high, we still like a warm+ shower. Booked a trip from the "tourist" desk (just outside the restaurant)- this was a rip off, cannot really blame the hotel, but they seem to be associated - significantly more than we could get on walking street (2 mins around the corner).

Staff very helpful. Excellent location next to the east pier, good room. There are back entrances which shorten the walk to the beach which unfortunately we didn't find until the last day.

Stayed in May 2024

Rad

Stayed in May 2024

It would of been helpful to say sowhere on the website or on Booking that the only available trasportation way to Railay beach is by boat! That was nowhere said so we were caught by surprise when we booked our taxi drive from the airport. Railay is a secluded beach that you can only access by boat, which means for any sort of party night outs or city/town vibes to the closer area (Ao Nang) you have to get a boat - which after 6pm do not have standard times so it is a hustle if you want to come back late from a night out. One of the things that really striked me was the water - it smelled so bad I couldn't even brush my teeth with it and never felt clean after a shower - I suppose this is not a hotel problem but it really through me off on the first night. Apparently there is a problem with sewing and rubbish which produces a very bad smell especially because of the heat, which just makes the whole experience really spoiled. That was a turn-off for me as taking the route from the hotel to the beach - where it smelled the most - was always a hustle. If I knew, I'd rather have stayed elsewhere. Re the cleanliness of my room, it was always clean but I understand I stayed in the older building (with the view) that would be renovated next year. So the room per se had an old furnishing so didn't give the impression of new and hence, clean room. But it was cleaned daily. Also, one of the reasons we stayed in this hotel was of its spa. Unfortunately, we found out that the spa was closed due to renovation on the day we arrived, but the staff recommended to use the spa facilities of the next door hotel, belonging to the same chain. That was ok but I'd rather knew this in prior. Food was good and breakfast was nice but nothing special.

When we talk about hospitality, people at the Railay Princess are the actual definition of it. So quick to accommodate us, super polite and always with a smile on their face! They knew who my friend and I were as I loved the grape juice the offered us once we arrived and kept asking for it every day (I offered to buy some but they told me they couldn't help me with this!) - they were so lovely every time they saw us they were offering us the juice! I loved the hotel as it was, it was clean, tidy and quiet - exactly what we were looking for. Staff was always around, polite ( I was exchanging good morning with the lovely gardener everyday!) and honestly, I have so much appreciation for Thai people after my experience there.

Stayed in March 2024

Air cond way too loud. Staff unable to make coffee

Stayed in April 2024

Expensive, odd checkout process when you have to wait for them to check your room before you leave ??

Location and 2 pools

Stayed in April 2024

Get some more fans! It was steaming hot when I arrived, but there was only one fan in the reception, which did not at all coved the whole area. Furthermore there were only few fans in the open restaurant, where they served breakfast.

Stayed in April 2024

Cold showers, no hot water.

Great hotel in Railey. Clean and staff are friendly.

Stayed in April 2024

No bin liners I the bins . Particularly on the bathroom we're no paper was allowed to be flushed. Annoying monkeys around

Great location right beside the pier and beach. Both pools were fabulous. Breakfast was fab

Stayed in March 2024

Bathroom was not in very clean state. Could be better cleaned and maintained.

Nice room and complex. Big comfy bed and very quiet.

Stayed in April 2024

There was alot of construction going on. Sheets on bed was clean but not in very good condition

Room check in was good. Great reception. Everything we needed was there

Stayed in April 2024

Location is great, right in front of the pier. Breakfast is great, filled with thai and continental options. The hotel has many rooms and 2 pools, so it gets crowded in the common areas at specific times. The room was spacious, and comfortable, but the cleaning service was not so great. How can a hotel like this not change toilet paper and wait for the guests to ask for it once it is over? It seems like the hotel wants to portray a luxury atmosphere, without having the basics of in place. I would recommend booking if you are looking for a comfortable hotel with pool, but keep in mind this is not a luxury hotel, as the pictures may lead you to believe.

Stayed in March 2024

I booked two deluxe rooms for two weeks and after two days downgraded our family to two superior rooms overlooking the lake facing the sunset and the mountains.3203 and 3204. The deluxe rooms were dark and overlooked other rooms.this was a personal choice which we all agreed on. Never enough sun beds.

Good position for restaurants in Railay . The staff were delightful.

Stayed in April 2024

1 pool was being renovated. Unfortunately upon requesting a room upstairs we were given a room in building 5 which is opposite the lake. These rooms are older and in need of renovation. when we were here previously we have stayed in buildings close to the restaurant and reception, these room are more modern and comfortable.

Location on Railay.

Stayed in April 2024

The bed and pillows were all rock hard. We had an extra underlay put on the bed, but really didn't make much difference. I ended up folding up the duvet and sleeping on top of that. The main pool is very pretty and right next to a big pond with loads of koi fish...however when the wind blows the wrong way, the smell is very unpleasant, so much so that we never spent more than 10min at the pool. The spa was also closed for renovations, which we hadn't been advised of at time of booking - given it is called the Railay Princess Resort & SPA, this was a large part of why we booked this hotel, so that was quite frustrating.

The location is excellent, about 1m from the east railay pier, so no lugging bags through the sand. Hotel was very clean and well maintained and staff were friendly, though very limited English, even at concierge/reception. Rooftop pool was lovely. The multitude of monkeys who come through the hotel grounds each morning are hilarious and very entertaining to watch, though keep an eye on your food when they are nearby!

Stayed in April 2024

Breakfast was poor, room was a little run down and location not the best

Nice foyer and check in

Stayed in April 2024

It was all great, exactly what you would expect for the price.

Proximity to walking street and very helpful staff particularly the concierge, top guy!

Stayed in April 2024

Some rooms are old and dark.

Location is great and within walking distance to beaches and amenities. Breakfast is good with variety of foods

Stayed in April 2024

The smell surrounding the area was quite sickening.

Lovely location, pools and rooms. Breakfast was okay, nice selection.

Stayed in April 2024

Light in the bathroom was a bit rundown but no big issue.

Great location, good pool and funny monkeys.

Stayed in March 2024

Not so clean

Pools are good

Stayed in March 2024