The staff at the breakfast restaurant could be more helpful. Additionally, the hotel staff, in general, could improve their English language skills for easier communication, but I understand that this issue is not unique to this hotel.

This was our first visit to Railay Beach, my wife and I were celebrating our wedding anniversary. The hotel made a thoughtful gesture, which meant a lot to us (photo attached, although we were celebrating our wedding anniversary, not honeymoon). The location is excellent, just a 2-3 minutes walk from the pier if you arrive via Ao Nam Mao pier from Krabi (which I highly recommend to avoid dragging luggage through the beach sand and jellyfish). We stayed in a bungalow, which was clean and well-maintained by housekeeping. Surrounded by nature, we even saw an Asian water monitor crossing the path between the bungalows every morning and evening. Contrary to other reviews, we didn't encounter any insects or rats in our room; it was spotless. Breakfast offered a good variety of options, and the restaurant, located at the west beach, provided an amazing view. The pools were clean and inviting, though the one at the west beach was always crowded. The staff were incredibly helpful and responsive. On our first night, when we got lost (the premises are huge) and it was raining, a staff member kindly provided us with umbrellas and guided us to the walking street. I'll definitely choose Sand Sea Resort for my next stay in Railay Beach.

Stayed in April 2024

Very good

Stayed in May 2024

Water pressure is pretty much nonexistent. Toilet barley works. Ac could not keep the room cool. Supplying a ventilation fan would be very helpful in keeping the bungalow cool.

I liked the cabin and ilocation. Very quiet

Stayed in May 2024

Nothing, it was very good

Lovely hosts at the reception and very friendly staff around the property, which is nicely Connecting two beaches.

Stayed in May 2024

Air-conditioning was not good. Couldn't keep the room cool. A fan would have been helpful. Toilet and water pressure is bad.

Location of bungalow was good.

Stayed in May 2024

Only downside was the restaurant didn’t serve alcohol but you could buy your own and bring along.

The location was fantastic and the room on sunset side was ver spacious and comfortable. Breakfast was great and the staff very accommodating.

Stayed in May 2024

Gym was no good broken equipment Aircon didn’t work the best

Stayed in April 2024

We declarated our 14 years kid during booking. On our reservation confirmation was breakfast included.During our checkin - first they said -no beddings for our kid included and no breakfast.Finally they gave beddings but we had to pay extra breakfast.Seems they have bed and confusing settings un Booking .com-managers problem.

Great location,old but still very nice located in tropical garden

Stayed in April 2024

Rooms were dated and surrounding of hotel a little scruffy

beautiful location from the rear on the hotel straight on the beach.

Stayed in March 2024

The bungalow was great and in a good location of the resort, but the decor in our bungalow was very dated, these rooms would be excellent but just simple decor and painting. The breakfast is good but the resort needs to invest in two good coffee machines, only one working and dispenses black coffee only 🙃

Great location, resort runs between both east and west beach.

Stayed in April 2024

We would definately stay here again, but we would not have breakfast included. The food was fresh but often items ran out quickly, and did not get replaced promptly. Often the tables were not cleared for some time, making it difficult to determine which tables were free. The breakfast staff were often not appearing very happy, but these are all things that are easily fixed.

Reception, gardeners and house Keeping staff were exceptional and kind, the room was amazing, the view and location fantastic

Stayed in April 2024

Not the hotel's fault but the large pool is the best contraceptive device in Thailand.

Tough one this. The staff were lovely and tried to help as much as possible. Booking.com have the hotel listed as on west beach and charge more accordingly, but the actual hotel is spread the width of the distance between East and West beach, so upon arrival it's possible that you will be based on the less picturesque east side, when you could have paid a fraction of the price for another hotel. The staff clearly get this problem/ complaint a lot however and did their best to accommodate us closer to West beach. The rooms, like most of the hotels we've experienced during 3 weeks in Thailand could do with a little maintenance/updating with stains in the bath and toilet etc. The breakfast is absolutely woeful, don't bother. Just go to the walking street for breakfast instead. The wildlife (not including the feral kids being allowed to disrupt everyone else by irresponsible parents) on display was great though. So there's that.

Stayed in April 2024

The bungalow we originally booked wasn't the greatest in terms of size and the air conditioning wasn't working great.

They upgraded us free of charge to a larger room which was very nice. Location is amazing, the pools were great, especially the one right on the beach. Staff was friendly. Cannot beat the location and the scenery around!

Stayed in March 2024

The beach is full of jelly fish (again not hotels fault). I’m surprised there have been no reviews about this. One cannot swim without being stung. And there are no warning signs up. Hotel needs to be more environmentally conscious. Stop using single use plastic straws and cups! The island of Railey is very far behind in this area. The amount of plastic waste is horrific. There should be a rule that one cannot leave a towel on a lounger for more than an hour unattended. We witnessed loungers sitting with towels on them with no use for an entire morning. Really unfair on other guests.

Beachfront, nice pool on the beach although very hot in April, more like a bath (not the hotels fault). Friendly staff. Beautiful location with incredible view, central, and quiet at night. Big rooms with good aircon. Cheese at breakfast would be lovely.

Stayed in April 2024

Too many people saving sunbeds then not returning for hours or leaving the towel there when finished - very selfish. Not the hotels fault although some signage advising against this might have helped.

On the beach. Lovely big room and balcony. Good breakfast. The wildlife - hornbills, monkeys and Black squirrels. Everything really!

Stayed in April 2024

The room I stayed in was facing the east bay, and the noise of the boats arriving was very annoying. Furthermore, the wall between the rooms was so thin that I could hear the TV from the room beside mine.

The hotel is amazing, very, very beautiful. The swimming pools are incredible, especially pool number 2, which stays in the center of the hotel. This area is quiet, and you can admire nature and its sounds. Even though it was not possible to do a late checkout due to full occupancy, staff was very nice in finding solutions like landing towels all day and letting me use the facilities until my departure.

Stayed in March 2024

I've read a lot about Railay before booking my stay holiday there, I was very pleased with everything, the staff the food, the scenery etc, I definitely be going back in the future, overall I was pleased with everything 👍

Stayed in March 2024

Although choice is quite big for breakfast, nothing was really tasty. Also, the constant noise of the long tail boats was really annoying.

A very beautiful hotel with spacious rooms. Walking distance from one of the most beautiful beaches in the world. And monkeys coming to our balcony in the morning made our stay unforgettable ❤️

Stayed in March 2024

Our room had mosquitoes in it when we arrived & then every day when we came into the room more, even though everything was closed. Monkeys all over the place and huge lizards the size of a small dog but that’s the nature of where we were. Not much light when we were walking back to our room at night.

I liked that it was away from the busy hustle of Krabi. It was like your own little get away resort. The pool was great and right on the beach front & the kayaks and the sunset etc. was beautiful!

Stayed in March 2024

The main light was broken in the room

It was great location , hotel connected to both beaches meaning you don’t have to walk around. Also when you get off your boat It’s a few minute walk.

Stayed in March 2024

Well... a monkey tried to attack me. However it probably was my fault for walking through their morning breakfast back to my room

The location was amazing. Close to the main party and food street but far enough away to not here the loud music at night. Accommodations were great and staff was extremely helpful during the trip as well as before when we emailed

Stayed in March 2024

The rooms details are quite old. The bathroom needs some renovation.

The location is excellent and the rooms are beautifully designed. The staff are helpful.

Stayed in March 2024

Three pools in resort, though several times when we visited all loungers were taken.

Good sized bungalows and excellent variety of food for breakfast.

Stayed in March 2024

The property needs a little attention, toilet stained etc.

Stayed in March 2024