Catch one cockroach in the bathroom before we left…

The hotel staff was friendly and helpful, the location was great 5 mins to the Surin Beach.

Stayed in May 2024

Excellent service from all staff throughout our stay, including a complimentary room upgrade on check-in. Perfect location just across the road from Surin beach.

Stayed in April 2024

There is no coffee machine in the room (just a manual device and you need to prepare the coffee by yourself, so useless…).

Great design, modern style. They also have an app with hotel information which you can use for restaurant reservation or contact the reception.

Stayed in February 2024

Found the beach itself disappointing.

Lovely hotel. Lovely pool. Excellent staff Wish we had more than a few days there.

Stayed in March 2024

Amazing GYM, the food in the pool bar was nice!

Stayed in March 2024

The hotel blurb talks of free shuttle buses to sister hotels / beach clubs on nearby beaches but fail to mention that if you go there you have to pay for a sunbed. It felt somewhat dishonest, a deliberate omission. The lighting is all controlled by a single key pad but it's not wireless and restaurant / poolside menus are all via QR codes or a tablet device (you have to share). I consider myself tech-friendly but these are solution to a problems that don't exist and instead get in the way.

It looked very cool, a modern minimalist design (but sometimes form defeated function) The balcony we has was lovely to sit on, better IMHO than the 'pool access' rooms which were less private.

Stayed in December 2023

The confusing messages about payment via Booking.com, as it was very confusing, would have loved to get a pick-up at the airport (had send an email request but never got a response.

Loved the modern style of the room with access to our own pool, the terrace with chairs is very nice to relax enjoying the view of the beautiful pool and greeneries. Diversity of restaurants was nice, and the quality of the food really good. Especially the breakfast buffet! Loved the Beach club: the crazy coconut, although we had to take a shuttle to reach the place and it was a bit expensive, but the food, staff and the place on the beach is amazing!

Stayed in December 2023

Nothing

very calm atmosphere , beautiful garden and poolarea. Mega breakfast with a variety of thai dishes, super delicious. Super equipped Gym with steambath and sauna . In the afternoon free fresh fruit plate. Everything top notch 😃

Stayed in November 2023

Property advertised it has restaurants on the beach and a few restaurants in the hotel but they don’t make it clear that there is actually only 1 restaurant in the hotel and you have to get a shuttle to the other ones. Gym gets busy after 9am. The hotel restaurant is quite expensive for Thailand but to be fair, in line with Phuket.

Property was beautiful with an amazing swimming pool. Gym facilities were excellent, especially for a hotel. It was nice and quiet and away from the busy areas of Phuket.

Stayed in November 2023

Stunning hotel with wonderful pool facilities.

Stayed in October 2023

Clean and freshness

Very clean and beautiful environment

Stayed in August 2023

Nothing.

It was peaceful and the staff were super friendly

Stayed in August 2023

old towels by the swimming pool.

privacy and access.

Stayed in August 2023

The beach is far from the hotel

The staff

Stayed in August 2023

Nothing

Beautiful property, friendly staff, personal service. Excellent gym and facilities.

Stayed in July 2023

The near by surrounding area was a little run down

The hotel was amazing. The room was exceptional and the pool. Food quality in the restaurant was also excellent

Stayed in July 2023

They were doing some work at the pool area, and although the blinds are blackout light came in through the bathroom.

Classy little property with a great gym, and I had a really good massage at the spa. Efficient staff, and great value.

Stayed in June 2023

When the children arrived in our last few days.

Quiet- not many children around- great gym facilities- beautiful pool- great restaurants in the chain- signing for everything and paying on checkout.

Stayed in June 2023

-

The rooms are super pretty, everyone is very welcoming and makes you feel right at home. I visited the spa and had an amazing treatment there as well. Won't be my last time staying there!

Stayed in June 2023

A swim upto bar is a must in our view, it's better for socialising with other guests. We did not like the large group of very loud and arrogant group of Russians that came in with a truckload of kids. So next time we will have to find a resort that does not accommodate for children.

Beautiful kept and looked after gardens, rooms etc. Very clean. Very friendly and helpful staff.

Stayed in May 2023

This was the only hotel we came across in Thailand that tried to charge you for all the additional extras in the room i.e the beach bag within the wardrobe -- at all other places these are usually free. You'll see all these extras in your room, then the price tag attached - a free beach bag would have been a nice touch.

TwinPalms - Surin beach was fantastic. The biggest outdoor pool we came across during the whole of our Thai trip. The bar and breakfast menu was great. The gym was amazing - biggest gym we had come across too including steam and sauna. The free shuttles to all the different restaurants and bars nearby is an absolute bonus too. Surin beach 1 min across the road was absolutely beautiful too.

Stayed in April 2023

Nothing not to like really, maybe the room's balcony could be nicer but not a big deal as so little time spent there.

The room, especially the bathroom, the pool and staff were all amazing.

Stayed in May 2023

Everything was perfect !

Stayed in May 2023

opposite the beach but nothing much else to do around the hotel on an evening

the facilities and the pool

Stayed in April 2023