“I booked the hotel via Booking.com for one price, drove 300km to reach it and when we came, the hotel staff proposed us different price rate. It was terrible customer experience - no discussion about price which can be comfortable for us, just claiming that it was a mistake. If you made a mistake, admit it , be humble and stand in customer shoes, try to find consensus and be flexible. It was late evening, so we had to spend 1,5 hours to find another hotel.”
“Superb hotel with great facilities. Treated well by staff. We were on a road trip across Europe (https://linktr.ee/meandmymgc) and this hotel was everything we expected and more. Great value - would use again.”
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