Every thing so good from gentleman in the reception forget his name To housekeeping stuff And the resturant food and stuff

Stayed in May 2024

Some bugs from the forest are in the rooms, they are aware and trying their best when you inform them; they send people to clean

Location

Stayed in December 2023

The manager of waitresses in dining hall was rude. We came around 10:30 pm when the door was still open to get water. He kicked us out started shouting at us to order room service. This is doesn’t fit in this luxurious resort. The waitresses wanted to gave us water but he told them not to. We went to reception and got water. He should be learn how to talk to hotel guests the best.

We liked the buffet for dinner and breakfast. Cleaned facilities. Large pools. Mohammad from receptionist is very helpful and showed us around the resort and told us all about them.

Stayed in August 2023

Nothing

Large out door space Many kind of swimming pool and kids activities Elegant and beautiful room and hotel👌

Stayed in August 2023

Only the price is I think expensive

Location and overall the rooms

Stayed in August 2023

the weather was a bit hot during our stay, therefore the AC doesn’t work very well.. other than this.. everything was perfect

i would like to thank Mr Mohammed and the awesome lady Zeynep for welcoming us with a big smile and help us with everything we need or want. they are always there to help us in anything we want or need. and about the property, the pools were excellent for both children and adults.. the restaurant ( breakfast/ tea time/ dinner) were excellent and a lot of food and all kind of sweets, meat, chicken, vegetables etc.. also the people working there were so good.

Stayed in August 2023

Nothing

Location Very big Between gardens Lots of indoor activities The breakfast & dinner buffet was magnificent! Located in nature A 5 star hotel by Al means Family oriented Classy decorated

Stayed in August 2023

Very amazing experience thanks to elif and muhammed for the amazing service I recommend to book in ng sapanca

Stayed in July 2023

Sometimes the AC is not cold enough  but overall it was ok

Family friendly and it’s so relaxing fout took really good care of us and gave us a late check out will definitely come back 

Stayed in July 2023

At the reception, I requested to be charged in Euros, but they said they could not do that. After my bank processed the transaction, I realized that they had deducted more money than we had agreed upon with the booking. last October I have visited the hotel, food was amazing this time I can say the quality is little bit different but still eatable

Mohammed the Iraqi guy is the only person who makes our stay truly five-star. They are always willing to help with anything, big or small, and they go out of their way to make sure we have a memorable experience, and they helped us enjoy activities like tennis for my kids basketball as well and football. aqua park and forest walk was great

Stayed in June 2023

Every thing I want to thank Mr. Mohamed he was so helpful and smiling

Stayed in June 2023

was great but a big different comparing with the other in same area

Stayed in April 2023

the a/c in the room was warm, had to open the window not enough towels in the bathroom

spacious, the garden, the food

Stayed in November 2022

nothing

i planned a relaxing vacation, it was an amazing choice to connect with the nature, the property is Hijab friendly you can enjoy your vacation using the lady’s pool and Turkish bath, food variety and taste is delicious, Edanur the guests relations was so helpful sending msgs to check my stay and if I need anything daily so helpful and welcoming I’m coming back for sure with my family and kids

Stayed in October 2022

There were a lot of large sized bugs inside the room A lot of activities were not available due to missing employees

The view, The comfort, The facilities

Stayed in October 2022

Dalma, Nur, Elif, Zeynep and Latif , they were so much caring. Dalma left us at the gate, she was so much welcoming. Overall the facilities are good and we had a nice family time. Food was delicious yum yum. No uber here guys if you are coming direct for istanbul airport better to hire a car

Stayed in September 2022

nothing

everything, room - cleanness- room view- facilities- swimming pool. everything was excellent

Stayed in August 2022

difficult in communication with English.

spa is unbelievable food was so great walk in forest amazing

Stayed in September 2022

slow lift

amazing

Stayed in August 2022

the rooms were not very clean

The location in the mountain, the food was amazing all meals

Stayed in August 2022

nature

Stayed in August 2022

Nothing

Amazing

Stayed in August 2022

front desk staf (Nur) she is aggressive

quiet , pools , kids activities and atmosphere

Stayed in August 2022

women only facilities were not restricted to women only. sometimes you find men

nice garden and facilities

Stayed in August 2022