3820 North Roosevelt Boulevard, Key West, FL 33040, United States
#50 of 51 hotels in Key West
Guests' ChoiceBased on 1045 hotel reviews
7.0Cleanliness
7.4
Comfort
7.5
Location
7.7
Facilities
7.3
Staff
7.7
Value for money
6.4
Free WiFi
7.4
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End of dialog contentReviewed: 24 April 2024
Danielle
United StatesBartender outside at the pool side bar was rude both nights and also closed early. She was not friendly or willing to help those who were at bar.
Rooms were great and clean.
Stayed in April 2024
Reviewed: 15 April 2024
Ewa
United StatesThe carpet in the room was dirty, only 1 elevator was working.
Distance to Key West and shuttle transportation
Stayed in March 2024
Reviewed: 25 March 2024
Milan
Czech RepublicPoor and expensive breakfast, only at the bar by the pool, waiting for them is terribly long (more than an hour). Better not to pay for breakfast and go next door to Starbucks.
We only slept here one night. Quite an expensive hotel, but that's Key West. Close to many restaurants, about half an hour's walk to the center. Possibility to rent bicycles (for a fee).
Stayed in February 2024
Reviewed: 1 March 2024
Teresa
United KingdomShuttle bus into town was useful
Stayed in February 2024
Reviewed: 25 February 2024
Andre
United StatesInitial room provided on the first floor smelled like cigarette smoke and people were smoking outside the room. We had to request another room. Rooms need updating. Mattress not comfortable, seemed very old. Carpet stained. TV outdated, remote barely worked, no channel guide, not a smart TV. There was no hair dryer. I didn't bring a hair dryer, because every hotel I have stayed at provided one. There was an iron, but no ironing board, We had to use the table to iron.
Customer service & staff good. Pool was nice. Pillows provided very comfortable. Shuttle service convenient.
Stayed in January 2024
Reviewed: 23 February 2024
Johannes
United StatesJust 1 working elevator ,it does not look as if there is any haste to fix the broken elevator
Nice location ,clean Hotel
Stayed in February 2024
Reviewed: 19 February 2024
Kathy
United StatesGet us the room we reserved the first night.
view gym friendly staff
Stayed in February 2024
Reviewed: 31 January 2024
Pratle
United StatesElevator did not work and I couldn’t pay in cash
Pool was salt water
Stayed in January 2024
Reviewed: 10 January 2024
Swetha
United Statescomplementary break fast
no we did not have itco.pli
Stayed in January 2024
Reviewed: 7 January 2024
Jeffery
United StatesLocation
Stayed in January 2024
Reviewed: 28 December 2023
Rakesh
United StatesRoom is very small and furniture is outdated. Hotel Room price is too high and inside Room facilities is not comfortable.
Location is good, and hotel staff services are great .
Stayed in December 2023
Reviewed: 24 December 2023
Lynn
United StatesI don’t have a single complaint
Amazing Staff !!! Very Helpful!!! Facilities were kept clean on regular basis. The pool and bar area were very relaxing
Stayed in December 2023
Reviewed: 4 November 2023
Jurgen
United StatesReupholster or buy new chairs in rooms. Makes room feel fresh. We always notice torn and dirty chairs and benches.
We do business in KW a few times per yea. 24 N has east access, decent cost is clean and predictable
Stayed in November 2023
Reviewed: 25 October 2023
Jack
United StatesNo issues
Shuttle was convenient. Pool area nice.
Stayed in October 2023
Reviewed: 24 October 2023
Becky
United StatesSparatic maid service
Pools and yard
Stayed in October 2023
Reviewed: 17 October 2023
Mel
Germany- too less towels are provided at the pool area
- very friendly staff all over the hotel - nice pool bar where also breakfast is served at - great view from.the rooms about the bay
Stayed in October 2023
Reviewed: 15 October 2023
Becky
United StatesNo maid service daily no pool towels
The ambiance
Stayed in October 2023
Reviewed: 13 October 2023
Melanie
United StatesThe room smelled musty and the carpets definitely need to be changed. The beds are extremely old and not comfortable. At least in my room that was the case.
Lobby and staff are wonderful, the pool area and bar were great. Good food and drinks. Live music. 4 hotels in a row owned by the same property management company and you can utilize all of them.
Stayed in October 2023
Reviewed: 21 September 2023
Sheila
United StatesOne of the rooms needed to have a few things fixed. The bathroom door wouldn’t close all if the way, nor was the a/c very cool. It was a bit frustrating that the elevators were out of order for a bit. But they worked on them as fast as they could. And has it running by dinner time.
I like how the staff was very accommodating when we needed to change rooms. I loved that the room keys were tied to our wrists. Just be sure not to tighten the ribbon too much.
Stayed in September 2023
Reviewed: 5 September 2023
Taimy
United StatesNeed updates rooms as pool area
Need updates
Stayed in September 2023
Reviewed: 19 August 2023
Jeffery
United StatesThe room was good pool view. But the shower water never got hot . Just lukewarm.
Stayed in August 2023
Reviewed: 21 July 2023
Rampasard
United StatesSome guest can be disruptive.
The hotel has 3 other sister properties that you get to use their facilities with ease. My entire family was happy and comfortable being there. The shuttle was must have.
Stayed in July 2023
Reviewed: 13 July 2023
Clayton
United StatesCleaning
Simple room for the price. Nothing special
Stayed in July 2023
Reviewed: 12 July 2023
Allan
United StatesNO INFORMATION about scooters rental. I had to look for one and lucky enough to find one nearby. Staff have no infromation either. Very EXPENSIVE that night for our only short stay.
Clean, comfortable and relaxing, good Air Conditioning, good bed and clean bathroom
Stayed in May 2023
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