Would have liked a powder room, access to room service could be more efficient and Manager on last day could be less abrupt when speaking to guests and more like the previous courteous Manager (Julie?). When I requested a late check out he said we had to pay the rate for half a day, but it would only give us an hour and a half more time which did not make sense.

Staff who received us very polite and helpful. Accommodations was clean and well designed for our use.

Stayed in May 2024

Room at low level next to laundry, noizy fridge,

Location, close to nice Rittenhouse Square

Stayed in April 2024

The bed was a little bit small

The location was perfect! And most importantly Wister who was at the front door was super nice and helpfull. He will be the reason for us to come back aka!

Stayed in April 2024

Plug socket on desk for working and coffee machine didn’t work

Very comfortable and quiet property

Stayed in April 2024

Some instructions for the coffee machine would have been nice,

Didn’t eat bfast at the restaurant but made bfast in my room

Stayed in April 2024

Very nice location and room.

Stayed in April 2024

The chairs at the small dining table were a bit flimsy.

The location is excellent. The apartment was very spacious and comfortable. Wister and his colleagues at the reception were very helpful, friendly and professional. The restaurant was also very good.

Stayed in March 2024

HORRIBLE shower.

Stayed in February 2024

Location, space

Stayed in January 2024

It was quite expensive versus the other hotels in the area, and I’m not sure the extra space warrants the extra charge over a 2 Queen room - at least for a short stay (we were only there 4 nights).

Location was fantastic, and the 2 bedroom suite provided plenty of room for the whole family (two private bedrooms each with ensuite bathrooms plus a nice living area). The staff at the front desk were also very friendly and helpful.

Stayed in January 2024

The shower pressure was quite weak and not as hot as I would have liked it to be.

Spacious rooms with nice facilities located in the centre of the city. The bed was very comfortable and everything was very clean. There's also a gym and cinema located inside.

Stayed in November 2023

I have no complaints at all. My only suggestion for improvement was that rhetorical sofa in our suite was very uncomfortable .

The location is excellent and the hotel itself is quiet, clean , and very comfortable. The staff is always so friendly and wonderful. It is easily my favorite Philadelphia hotel .

Stayed in December 2023

The hotel is Ok BUT the smell of cooking in the hotel

Stayed in November 2023

Was all good

Very good location, friendly staff and spacious apartment

Stayed in November 2023

It is in an older building which has been carefully modernised. However a few things not fixed in the works. Electrics are poor. Our ling room had no light switch - you had to use a floor lamp. Equally the bedroom was switch operated the bedside lamps but only from the door, not the bed. And the light was poor for reading. No other lights. Room was cleaned but bit missed - blinds were dusty and bath felt grimy. Windows quite dirty which is a shame given the view.

Our best memory here is the concierge service. Thank you Wister! From the moment you arrive to leaving, you feel as though you live in the City and have a regular friend to help you. Always there and very keen to supply every need. The laundry room was broken and they offered use of a suite with a machine or a free wash externally which was great. We had living room, kitchen and bedroom with bathroom. All decent sizes; kitchen fully equipped even provided Nescafe pods. Bathroom has tub and shower. Lovely views of sunset and reflected sunrise in hotel across the square. Location is fine in a seemingly safe upmarket area. Transport easy.

Stayed in November 2023

Nothing comes to mind.

The staff and the location.

Stayed in October 2023

Bring your slippers with you if you need them.

The staff was amazing and helpful all the way. The facilities were clean and organized. The room was beautiful, quiet, and fully equipped.

Stayed in October 2023

Dirty windows. I can't tell you how dirty these windows are....

Location! Rooms. Bar and restaurant in lobby, but not needed.

Stayed in October 2023

Nothing really, I enjoyed my stay

N/A

Stayed in September 2023

There is an issue with street noise--18th is a very busy street--but not too terrible. The room was large but the bathroom was tiny.

The location was amazing and the bed was really comfortable.

Stayed in August 2023

Absolutely no complaints!

The property is very clean, and quiet. The location is wonderful , with access to great shopping and restaurants within blocks. It’s proximity to Rittenhouse Square is also a nice perk. The staff is very friendly and helpful. The room was a good size, clean and had a fantastic shower with great water pressure , even on the eleventh floor. I would definitely stay here again!

Stayed in August 2023

Our shower was not hot. Must have been an issue with a hot water heater. Took a Luke warm shower, but at least it was summer.

Perfect location. Large suite with full kitchen. Fully updated, like new. Value for our stay way outstanding.

Stayed in August 2023

Walkable area.

Stayed in August 2023

Our suite was spacious and comfortable. The bedroom and bathroom were enormous! It was no problem to fit a cot in the master bedroom. when I needed extra Nespresso pods, someone came with them right away.

Stayed in July 2023