The pool could be warmer and cleaner. Lots of kids during our stay and it definitely made for a murkier pool water.

The location is right across the beach and many other restaurants.

Stayed in May 2024

Bell hops could have been friendlier. A smile and acknowledegment that you are waiting goes a long way. Other staff were great.

Great location across the road from Waikiki Beach! Pleasant, friendly staff mostly! Comfortable bed, walking distance to restaurants, bars, shops. ,

Stayed in May 2024

lifts took too long

everything was great

Stayed in April 2024

the 4 lifts... everyday at least one maybe two were not working

service and facilties are great

Stayed in April 2024

The elevators , they need a few more but obviously can’t do that now it’s built but dorms a lot of time waiting for the lifts

Location , roof top pool and bar , comfy beds and pillows

Stayed in May 2024

Coffee

Location, staff & room were excellent

Stayed in May 2024

More information about how to get to tourist places without having to join the tours. For example while on an all day tour we saw the local transport arrive at a couple of the beaches for snorkeling

Stayed in May 2024

Nothing, it was great :)

Location, room, very modern and clean, excellent facilities.

Stayed in May 2024

The only concern was the noise. We were on floor 11 and could still hear noise from the street so the soundproofing could be better. We could also hear noise from other guests outside so that was a little disruptive.

This resort is very central to Waikiki. You are just a few steps away from the heart of Waikiki. The room was beautiful. We had an ocean view room with a balcony and it was amazing!

Stayed in May 2024

Location was excellent, the staff were very helpful and friendly, the room was clean and the bed very comfortable!! The restaurants were great! The pool is amazing and the rooftop bar/area around the pool amazing!

Stayed in April 2024

Elevators always busy, washing machines dirty, overpriced pasta, upon arrival shower was dirty, carpet is dated

Location was perfect for walking around and close to beach

Stayed in May 2024

The sheets were some form of plastic. My skin was irritated from the sheets.

Pool bar was excellent and location good.

Stayed in April 2024

It is loud! Even with doors closed you can hear people in hallways and at pool. We had 3 different rooms and only one had a bidet! Why not all...

Great location. Beds were really comfortable. Rooms were clean. Food the restaurant was amazing!!

Stayed in April 2024

I didn’t get the room I paid for on booking.com, my room was not ocean front.

The pool and staff are awesome.

Stayed in April 2024

Bathroom was a little tight, resort restaurant and bar were a little on the pricier side.

It was in the centre of Waikiki, which was walking distance from all the major attractions, shopping strips and Waikiki beach. We had the King Partial Ocean View room on the top level, which had great views of both the ocean and the city from the corner room. Concierge team was very helpful.

Stayed in April 2024

They provide housekeeping services every other day, but we may opt into their Go Green Program and receive $15 food & beverage credit for each day service is refused. We were supposed to get $30 credit, but when we wanted to use it, they had a problem with the system, so they said they would reimburse after we paid to the restaurant. At first they said they would give cash reimbursement, but then they said it would be credited to our credit card after we gave them copy of the receipt. Until now we haven't got any reimbursement, so disappointing.

The reception area is pretty big and nice and always busy with so many guests since the price is one of the most affordable in that area. They have some restaurants and stores (even ABC stores!). It's really convenient to buy something for breakfast or snacks. They even provide free refill water station near the elevator on the ground floor. Our room is quite basic and not too big, but we get everything we need . Bed is very comfy, and they give many pillows too.

Stayed in March 2024

Computer being down for checkin...

Check in was good, but some computer problems. But, front desk did a good job managing this. Room and location were very good. Across from beach..close to everything..

Stayed in March 2024

The bathrooms were quite small. Staff was not super accommodating with our attempts to extend a stay.

Luxury facility feel

Stayed in March 2024

Lifts are slow to reach floors, not sure if some were out of order?

Aquarium was beautiful and views from room were exceptional

Stayed in April 2024

Rm 3860 fabulous view of ocean and Diamond Head

Stayed in April 2024

The restaurant for breakfast was woeful, poor selection, poor service, possibly the worst I’ve ever tried

The location is good , rooms nice and clean , impressive reception area

Stayed in April 2024

The rooms aren’t quite at the same level of glam as the ground floor. But they are still fine

The lobby, bars and rooftop are all pretty glam. Onsite laundry is really handy.

Stayed in February 2024

We had a musty smell at times, likely from humidity. Room could have been cleaner, but we weren’t in the room much.

Excellent location, right across from perfect spot of the beach.

Stayed in March 2024

Pool renovation, tv signal dropping out

View, lobby tank, location

Stayed in April 2024