15 El Camino Real, Menlo Park, CA 94025, United States
#11 of 13 hotels in Menlo Park
Guests' ChoiceBased on 225 hotel reviews
7.3Cleanliness
7.7
Comfort
8.0
Location
8.4
Facilities
7.3
Staff
8.1
Value for money
7.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 February 2024
Vivian
United StatesEverything was great except for more outside noise than expected.
Stayed in January 2024
Reviewed: 10 September 2023
Zhichao
United StatesExcept for the bed being too soft, and the hotel is too close to the main road. It is quite loud at night.
Everything else is fine
Stayed in September 2023
Reviewed: 23 August 2023
Cindy
United StatesAir conditioning unit
Close to Stanford
Stayed in August 2023
Reviewed: 11 August 2023
Eric
United StatesCouldn’t check in until after 4pm, difficult access, driveway and check in experience
Great location, clean room, comfortable bed, staff were very friendly
Stayed in August 2023
Reviewed: 20 July 2023
Salvacion
United StatesClose to downtown
Stayed in July 2023
Reviewed: 11 July 2023
Dan
United StatesLocation, price, and staff.
Stayed in July 2023
Reviewed: 9 July 2023
Liliana
United StatesNo jacuzzi
Facilities are pretty
Stayed in July 2023
Reviewed: 9 June 2023
Nelson
PortugalBreakfast was quite basic. Don’t expect much!
The room was very nice and comfortable. Nice location.
Stayed in May 2023
Reviewed: 22 May 2023
Natasha
United StatesOnly complaint is the shampoo, conditioner and body soap dispensers were completely empty
Great location near Lucille Packard Children's Hospital where I needed to be most of the trip.
Stayed in May 2023
Reviewed: 5 May 2023
Md
United StatesParking height hit my car, make little scratches.
Breakfast item very poor
Stayed in April 2023
Reviewed: 11 December 2022
Igor
SwitzerlandThe breakfast was too weak for the price. The shower water was not warm, just “not extremely cold.” The Wifi had issues after 24 hours of my stay, and I was not able to get any Wifi since then—tried to solve this with the staff but nothing was done, so no internet after that. Overall, the room was comfortable, but the smell was not welcoming at all. Last observation: highly overpriced for the quality and location.
The staff was welcoming.
Stayed in December 2022
Reviewed: 14 November 2022
Rosa
United StatesThe parking is tight.
Location was great. 5 min away from Stanford Medical Center there was also another hospital near buy and a Mall right on the corner.
Stayed in November 2022
Reviewed: 16 October 2022
Tina
United StatesSupposed to be a non-smoking establishment but guests were smoking the minute we arrived. Staff handled the matter promptly. Loud Jack hammer at 10pm. I think it was a city sewer problem. The next morning we had no electricity in part of the room. May have been a result of the work being done the night before. Staff did not have anyone to address this problem until later in the morning. I was on my way to surgery early that morning. Staff was not mature enough to know how to handle such a problem.
Nice sized rooms. Clean. Separate toilet and shower from sink and dressing area. Fridge and coffee in the room. Good location, close to shops and restaurants. Staff was helpful.
Stayed in July 2022
Reviewed: 25 September 2022
Rodrigo
BrazilCheck-in after 11 pm could be slower because the doors reception is closed and you need to call to reception. My room was close to the street and it was some noise in the morning. Not a big issue.
Good location and very calm.
Stayed in September 2022
Reviewed: 29 August 2022
Debbie
United StatesDidn’t accommodate an early check-in 1:00 for my 7 months pregnant daughter. Clearly not fully booked - really? Discovered balloons under the bed when looking for a dropped shoe.
Nice simple breakfast. Good pool area.
Stayed in July 2022
Reviewed: 18 August 2022
Virginia
United StatesBreakfast was fair. Room was not ready when I arrived; but was given a different one. Cell service is extremely weak at the motel. Very convenient as to the necessities I need at my stay. The refrigerator door did not close tight; so it turned on quite a bit. Thought it was on the expensive side. Overall a nice place and I’d stay again.
Stayed in August 2022
Reviewed: 29 July 2022
Michael
New ZealandThe amount of noise. You could hear a lot of the traffic from El Camino Real even with the windows closed. Took a bit of time to get used to.
The room was comfortable. Good amount of space. Glad to have a/c. Shower was great.
Stayed in July 2022
Reviewed: 10 July 2022
Kimberly
United StatesRoom was not cleaned one day, had to ask for towels, etc
Proximity to campus
Stayed in June 2022
Reviewed: 14 June 2022
Sandeep
United Statesit was at the edge of the road. There was a lot of traffic noise. The coffee maker and TV didn’t work.
it was conveniently located to Stanford.
Stayed in June 2022
Reviewed: 14 June 2022
Bernard
CanadaVery limited space to talk around breakfast Space . breakfast organized Well but cutlery too weak to use properly .
Good location close to downtown Palo Alto. No serious noise problems but Very small room
Stayed in June 2022
Reviewed: 1 June 2022
Sheryl
United StatesNice, comfortable room, great location and friendly staff. Free continental breakfast. Would stay here again
Stayed in May 2022
Reviewed: 31 May 2022
Pui
United StatesTemperature control in the room is not intuitive.
Location was very convenient. I like being able to use the gym.
Stayed in May 2022
Reviewed: 30 May 2022
Chris
United Statesneeds to be updated.
breakfast was decent. staff was nice.
Stayed in May 2022
Reviewed: 10 May 2022
Jayne
United Statesthe microwave did not work. we had a 1st floor room near the street- heard the noise from room above and the traffic all night
great location for events at the university- the room is well done for the space- nice to have table and chairs outside.
Stayed in May 2022
Peschiera del Garda, Italy
Bangi, Malaysia
Hoi An, Vietnam
Biei, Japan
Polis Chrysochous, Cyprus
Split, Croatia
Tsaghkadzor, Armenia
Istanbul, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content