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  5. Reviews of Best Western Sandman Hotel

Reviews of Best Western Sandman Hotel 3 stars

236 Jibboom Street, Downtown Sacramento, Sacramento, CA 95811, United States

#58 of 83 hotels in Sacramento

Guests' Choice

Review score

Based on 426 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    7.4

  • Facilities

    7.0

  • Staff

    8.0

  • Value for money

    7.1

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 8 April 2024

    7.0
    Clean
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room was in a weird position so no natural light but only stayed the one night.

    Good facilities. Clean.

    Stayed in April 2024

  • Reviewed: 28 March 2024

    6.0
    It was okay.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    The traffic, but that isn't the hotel's resposibility.

    It was close to the river and the train museum, which were planned parts of my visit.

    Stayed in February 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed for me was very hard and uncomfortable . I thought maid should have come to make up bed and give fresh towels but they didn't.

    Liked the location. Loved the breakfast and staff.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    6.0
    OK, but could have been a good deal better.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Patio
    • Stayed 2 nights

    Patio was horrible. Not clean, not weeded, not worth the extra price.

    Decent area for sleeping and getting to venues in downtown Sacramento.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    6.0
    It was good. The room was a disappointment. Have stayed there many times over the years due to loc
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Patio
    • Stayed 1 night
    • Submitted via mobile

    The rooms are in need of repair even though they were very clean.

    The breakfast was good. The room for breakfast was great. The staff member in the breakfast area was outstanding.

    Stayed in March 2024

  • Reviewed: 13 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not crazy about the bed and pillows. Furniture is very basic.

    The location is good near the river and Old Sacramento. However, the area is a little iffy with homeless people. The room was very clean.

    Stayed in December 2023

  • Reviewed: 8 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The location is not the best.

    The staff was great. I am a senior and disabled. The staff was available to assist me at every turn. The room was very comfortable and clean. I enjoyed my stay. I will stay again. Special thanks to Keisha.

    Stayed in November 2023

  • Reviewed: 16 November 2023

    8.0
    Hotel was clean, comfortable and great location.
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The facility was clean, but dated. Lots of homeless folk around that rummaged through hotel trash cans between rooms. Also, parking lot was dark at night. Not a lot of outside lighting.

    I liked the location to Old Town Sac and the American River Trail.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    Good Aftershock lodging, you can walk to the show
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast ended too early for a lot of us concert goers, and also ran out of key food items. Not cool. We paid close to $500/night for a $120/night room because of Aftershock. You would think enough food would be prepared to feed us all. The pool and hot tub were not open. There was no mention of that when booking. More blankets, please.

    Very close to the venue we were attending. Most of the staff was friendly.

    Stayed in October 2023

  • Reviewed: 14 September 2023

    7.0
    Nice hotel in the Capital
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    TV didn't work. But who needs it when you are traveling. Breakfast was poor.

    At first,I wasn't sure if I had chosen the right accommodation after booking and then with nothing else to do that night I started reading the reviews. But in the end there was nothing to worry about. I had a nice room with a bit of a view of the sacramento River. Linda on reception was obliging. For I turned up early in the morning after a train journey. She booked me in early. In the shower, there were bars to hold on to. I don't like climbing over a bath to have a shower. The room had air-conditioning, outside was hot.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    Overall good stay
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The surrounding area seemed a bit sketchy but overall nothing wild happened. No car broken into no damage of any kind so still a plus but still felt a little uneasy especially at night

    Close by to the convention center

    Stayed in September 2023

  • Reviewed: 25 July 2023

    8.0
    Functional & friendly. Well located.
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit dark feeling, but good.

    Spacious room. Nice staff.

    Stayed in July 2023

  • Reviewed: 9 July 2023

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like the fact that after they cleaned, they opened the curtains(which I left closed). I'm upset about it because you can see my things I left in the room. Idk that just makes me uneasy because people are so weird now a days

    The woman at night when I checked in was so lovely and helpful I wished I remembered her named but she was the best. Overall this is a nice little quiet hotel breakfast was good🤤 they kept the food coming

    Stayed in July 2023

  • Reviewed: 19 June 2023

    7.0
    Stayed a few days for an event that went down
    • Leisure trip
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Needed faster wifi

    Location was decent, by the river. Free breakfast is a plus

    Stayed in June 2023

  • Reviewed: 17 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Didn't like the fact that cleaning ladies came in my room without asking. Came back to things being moved. And the tub had cracks in it which allowed water to Under the. Liner in the tub and made the 4 bubble.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    7.0
    Decent if basic stay.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    No real complaints!

    Comfortable if basic experience. Front desk staff were great. Bed and bedding and pillows very comfortable. Breakfast was the standard hotel lobby experience but adequate. Good location - short drive to downtown.

    Stayed in March 2023

  • Reviewed: 18 April 2023

    7.0
    It was good
    • Leisure trip
    • Group
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Simple maintenance in the rooms to make sure that everything that dhould be in there is in there.

    The staff was great and the breakfast was very good.

    Stayed in April 2023

  • Reviewed: 22 February 2023

    8.0
    The hotel is what I would expect from a Best Western.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    Location. The hotel is located in a bad part of town with homeless encampments nearby.

    Room was clean & comfortable. Breakfast was nice with a variety of food choices. Most of the staff was friendly. Price is very affordable.

    Stayed in February 2023

  • Reviewed: 3 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    clean and comfortable plus centrally located

    Stayed in January 2023

  • Reviewed: 7 December 2022

    7.0
    The stay was okay.
    • Family with young children
    • Queen Room with Two Queen Beds with Patio
    • Stayed 4 nights
    • Submitted via mobile

    The outside hot tube was locked after I finished my marathon. We all wanted to soaked there. We were all very disappointed.

    It was closed to downtown.

    Stayed in December 2022

  • Reviewed: 18 November 2022

    7.0
    While not perfect, my stay was very pleasant and I would not mind coming here again.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    My key card kept failing. I went out the back gate for a jog along the river path, and when I got back it wouldn't let me back in. Fortunately I was able to call the front desk so they could come let me in. But then my card wouldn't work to let me back into my room. It also wouldn't let me into the pool area. They needed to reset my card 4-5 times during the course of my two night stay. They said it might be caused by interference from my phone, but if so, something needs to be done about that because everybody has a phone in their pocket!

    Staff are very friendly and helpful. I was able to get into my room as soon as I arrived even though I was early. Breakfast was great, and the fitness center was open early enough for me to use it before I had to leave for the day.

    Stayed in November 2022

  • Reviewed: 16 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Patio
    • Stayed 1 night
    • Submitted via mobile

    Staff, reservation screwed up, wanted more money...

    Nice place..

    Stayed in October 2022

  • Reviewed: 19 October 2022

    8.0
    ok with an amusing story
    • Leisure trip
    • Couple
    • Queen Room with Roll in Shower
    • Stayed 1 night

    a visit from an unwelcome call girl at 1.00am

    good pool area room up to standard

    Stayed in September 2022

  • Reviewed: 28 September 2022

    7.0
    Affordable riverfront location!
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I requested a room with a bathtub and received one, but it was tucked away in a back alcove near some utility rooms and quite hot. The TV was awkwardly placed facing the window and not the bed, making it impossible to watch.

    This was a great location for the river walk and old town. The rooms were clean and comfy and we had the hot tub and pool all to ourselves.

    Stayed in September 2022

Showing 1 – 25

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