I loved everything!

The staff is beyond exceptional - Patty, Michael, Raymond, Pablo, Marissa and the list continues. Words cannot express how grateful we are to have stayed in this hotel with such wonderful people. The staff deserves everything in the world and more!!! They go above and beyond even when patrons don’t deserve it!!!

Stayed in November 2021

Each and everything was perfect

Stayed in October 2021

Nothing

Everything

Stayed in October 2021

Decor felt dated though bathrooms were lovely!

Amazing location! Staff super friendly. Amenities were great!

Stayed in August 2021

The rooms and the hallways for the rooms were old - the carpet and the furnitures were old and not very nice to look at. An hotel can look old fashioned but still have beautiful furnitures...this was not the case and that was a big contract with the rest of the experience at the hotel.

The staff was amazing and the location too. The lobby and main venues were very beautiful

Stayed in July 2021

The price could have been cheaper of course but then I would expect that everything else would be less to. I would be hard pressed to think of a complaint except that staying here ruins other hotel experiences.

This is an iconic hotel that manages to exceed even its high expectations. The staff, room, location, everything is the best possible. I can not think of a way to improve on it. I would not say however that this a "value" hotel but you do get what you pay for.

Stayed in July 2021

Everything. The room, the staff. They sent a bottle of wine and cake to our room for my friend's bday.

Stayed in May 2021

Excellent

Stayed in July 2021

The best hotel in LA. Absolutely iconic. Great service and concierge was spectacular!!

Stayed in July 2021

I like everything, thanks for all, is a nice place to go with family

Stayed in June 2021

I liked the food, the rooms, is clean and safe, nice to go there with family :) thanks

Stayed in June 2021

Everything was amazing, thanks! I hope go there again soon

Stayed in June 2021

The best, the recepcionist Sonia Carnero, was amazing, familiar, professsional and superhelpfull.

Stayed in May 2021

It was still COVID rules so restaurant wasn't open. They tried with having free coffee and muffins but a little more here would of helped.

The facility here is like no other! Friendly, helpful and sincerely cared. They should get great ratings! This past stay may make me become a Four Seasons customer for life!

Stayed in May 2021

Breakfast was superb. Food and drinks the best.

Stayed in May 2021

It’s an iconic but everything was too old and dark the corridor furniture of the room gray and black the combination with the boldness of building was awful!!

Location

Stayed in April 2024

The housekeeping was bad, barely cleaned the room. We had to call a number of times for them to replace the dirty cups and replenish the water. Got charged as an authorization an insane amount for incidentals equal to my full stay cost, when I actually paid the full amount prior to my stay. When notified about it, the staff were not responsive and there was a clear lack of communication between the different staff members I spoke to. And to my surprise later a letter was slipped under my door at 4 am asking me to pay the incidentals when they have already over authorized !

Location

Stayed in December 2023

The hotel charged me extra had to pay 2.070 wehn my bill was 1,569 and will not return the money

Good location

Stayed in December 2023

The fire alarm went off in the middle of the night for no reason and there was a strike at the hotel.

The hotel needs some updates.

Stayed in October 2023

So I have arrived on Friday and turned up for check in . I have been charged double for my stay. The reception lady authorised double payment on my card which left me short of money for my next destination . The only explanation I was given there was fault on their side and money are still showing taken until Today!!!! No courtesy to offer complimentary offer as apology. I was meant to stay longer there as I did like hotel but whole experience and inconvenience caused by the reception put me completely off from the place. On the end miscommunication again between reception and door man left me waiting outside for the taxi which was never called for me .on the first place. The woman standing outside the hotel (God knows what her role is there ? ) lied in front of me to the doorman that she spoke about me waiting for taxi which we knew its not the case as she completely ignored us and the doorman apologised for her . I am very dissatisfied , my time in there was ruined and I lost enjoyment to stay longer in Beverly Hills . I have stayed in many countries in Four Season Hotels and customer service in this one was the worst I have ever experienced. I want to make people aware what they might experience . Hotel is very nice and food lovely but customer service not near the 5*

Location and comfort

Stayed in August 2023

the rooms are very 1990s glam. dated.

right at the foot of rodeo drive. fancy pants. like the pretty woman connection. great movie. nice staff.

Stayed in March 2023

service

location

Stayed in January 2023

staff is super unprofessional and rude. they dont know how to serve customers. they just ask only TIPS TIPS AND TIPS to customers like beggars! food is also very poor and overpriced ! Hotel is very old, with old facilities! Very poor pool and ambience is terrible. in pictures its amazing but in real, its 10 times less than you expect !

just location, nothing else!

Stayed in January 2023

Overpriced

Location

Stayed in September 2022

First of all, we stayed in a King suite for almost 2 weeks. Some staffs, not all, seem not really like to serve Asian. One of the staff (I believe he is a bell boy in the valet area) did make fun of my husband, which I saw in my eyes. We were trying to be polite, it doesn't mean we are fool. My husband went to the spa, and he felt he was interrogated by the staffs there, so he walked away in the middle of the massage. To be fair, staffs in the reception areas were very helpful, however, only one or two instance did ruined our impression of the hotel. Also, the hotel double charged our parking fee for one night. Only find it out when we check the bill afterward.

The room is clean and spacious, the location is great.

Stayed in September 2022