12007 Cypress Run Road, Lake Buena Vista, Orlando, FL 32836, United States
#386 of 386 hotels in Orlando
Guests' ChoiceBased on 1474 hotel reviews
8.5Cleanliness
8.5
Comfort
8.4
Location
9.3
Facilities
8.6
Staff
9.0
Value for money
8.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Lisa
United StatesNo USB ports No elevators, only had stairs.
Location was great. Resort area was quiet
Stayed in May 2024
Reviewed: 29 May 2024
Renata
United StatesI didn't like that the furniture was old, dated and the couch needs to be replaced. The room needs to be updated, refreshed with paint and carpet.
I liked the location of the resort, the location of my room and the value for my money.
Stayed in May 2024
Reviewed: 28 May 2024
Jana
United StatesGreat central location, quiet, comfortable rooms. We were able to get 1 hour late checkout without paying extra.
Stayed in April 2024
Reviewed: 27 May 2024
Donna
United StatesCarpet and furniture could be upgraded but I believe they were in process of updating at the time .
Clean,quiet, pleasant staff ,lots of activities for family.
Stayed in May 2024
Reviewed: 27 May 2024
Virginia
United StatesI only stayed 2 nights and still misplaced the bracelet we needed in order to use the amenities. My suggestion would be to find a different way for guests to indicate they have access to the amenities.
The balcony the easy access to the pools
Stayed in May 2024
Reviewed: 27 May 2024
Steven
United KingdomCurrently being renovated and was unaware of this work before going. Was without hot water for 1.5 days as they were upgrading boiler.
Location
Stayed in May 2024
Reviewed: 26 May 2024
Brian
United StatesThe only thing was we felt rushed to leave we had 2 people waiting at our door 45 min before we was supposed to be out.
The pools and it was very peaceful
Stayed in May 2024
Reviewed: 25 May 2024
Amanda
United StatesWould like to see upgraded TVs. They are super tiny. Smart TVs would be ideal.
Super clean! Large space for big families. Pools are nice! Staff was very friendly. Close to everything!
Stayed in April 2024
Reviewed: 18 May 2024
Scott
United StatesThe beds suck
The staff and the whole property
Stayed in May 2024
Reviewed: 16 May 2024
Cheriyath
Saudi Arabiai like the cool and carm surroundings
If provide intor pool will be good family and booking system for pool service.
Stayed in April 2024
Reviewed: 14 May 2024
Cynthia
United StatesNothing that I can say of
Booking.com
Stayed in May 2024
Reviewed: 10 May 2024
Michelle
United StatesN/a
Everything especially close by shopping
Stayed in May 2024
Reviewed: 9 May 2024
Mark
United StatesMy unit's couch & chair were a bit dated but all other features well equipped (cooking utencils, plates, glassware etc.).
Besides a comfortable value? Convenient to on-site activities (horse shoe, mini-golf, shuffle board, etc) and 4-5 pools, (most heated) and bbq grilles. Front Desk personnel and maintenance/support staff were friendly and helpful.
Stayed in May 2024
Reviewed: 8 May 2024
Giovanni
United StatesParking was an issue, half of the spots were taken by a big dumpster and people were using garbage bins to save their spots. Beds were very uncomfortable and the speed bumps were too big, even going 2 mph felt like an earthquake . I also had to call the property to get my deposit back when things like that are normally automatic, chasing a company for money is never fun.
Very spacious and a private balcony, it was different and nice
Stayed in April 2024
Reviewed: 7 May 2024
Yvonne
United KingdomNo full length mirror, no magnified shaving mirror
Good location, unit had everything we needed for an enjoyable and practical stay, good amenities within and around resort, comfortable, clean, friendly staff who kept us informed of what was happening around the resort and within the unit
Stayed in May 2024
Reviewed: 6 May 2024
Richard
United StatesI couldn’t watch HBO on one or more tv’s. For some reason it was not available.
Secure location, good lighting.
Stayed in May 2024
Reviewed: 6 May 2024
Angela
United Statesdirty shower cap in master bathroom when I checked in and a slug in the room with the twin beds. had to kill and clean it myself
convenience, price, amenities
Stayed in May 2024
Reviewed: 5 May 2024
Ronald
ColombiaClose to park, clean room and property, nice bed and room. The kitchen have everything i need it.
Stayed in May 2024
Reviewed: 5 May 2024
Jane
United KingdomFrequency of shuttle service.
Location. Swimming pools.
Stayed in April 2024
Reviewed: 4 May 2024
Jack
CanadaThey shut the water off for repairs during our stay which was not good time since we needed to be ready for an event.
It’s very clean and spacious the condo itself.The pools are well maintained.
Stayed in April 2024
Reviewed: 3 May 2024
Darin
United Statesmultiple pools size of suite freindliness of front desk
Stayed in April 2024
Reviewed: 2 May 2024
Chays18
United StatesWe waited 20 min to be able to check in. No one was at the front desk when we arrived . One day they sit off the water from 10 am to 4pm for repairs that means no toilet, sinks, drinking water etc.
The room was really nice and the facilities were nice. Great family place. Lots of activities for kids.
Stayed in May 2024
Reviewed: 30 April 2024
Raquel
United StatesTowel service . Only allows u 6 towels max n u can only trade them in for fresh ones on Tuesdays and Thursdays. Also I waited for toilet paper over 3 hours
Size of the room was great all seemed to have a Lil patio pools n grilling options were great
Stayed in April 2024
Reviewed: 30 April 2024
La'shyra
United StatesAn elevator for people that has a hard time going up stairs but everything else was fantastic
N/A
Stayed in April 2024
Rakovica, Croatia
Brand, Germany
Holbrook, USA
Chamerau, Germany
Branson, USA
Sankt Gilgen, Austria
Umdloti, South Africa
Pontremoli, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content