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Reviews of DoubleTree by Hilton Los Angeles Norwalk 4 stars

13111 Sycamore Drive, Norwalk, CA 90650, United States

#2 of 8 hotels in Norwalk

Guests' Choice

Review score

Based on 356 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.8

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Showing 1 – 25

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paying for water

    Comfortable

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Will stay here agin if they change the carpet in the room.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet smelled old and needs replacing.

    Great location .

    Stayed in April 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the jacuzzi being closed.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights

    I wish this hotel would've had a laundry room and cleaning people more strict when picking up the trash. Outside our room was a vending machine and ice machine, the trash can by that area was always full of trash to the point that people was leaving trash around it on the floor and did not look good or smelled goo and I couldn't purchased my coca cola machine took my money.

    Staff member were so nice and helpful. I enjoy the bar area so much nice and relaxing. My friend and I stayed here to enjoy that area, we also went to Disneyland so the location was great

    Stayed in January 2024

  • Reviewed: 30 January 2024

    8.0
    For the event we were in town for this was a great choice.
    • Business trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights

    was wad of used gum on nightstand had to step into shower to turn on and got cold water until could turn to hot

    room was quiet breakfast was satisfying and easy to get walking distance of a restaurant parking very adequate decor in room was peaceful

    Stayed in January 2024

  • Reviewed: 24 January 2024

    8.0
    All in all, it was okay. Staff was okay, (not overwhelmingly friendly). First impressions count.
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    I hated the breakfast. It was not worth 27.00 at all. The eggs were a bit overdone. The potatoes were just okay. The orange juice (at 27.00) should have been squeezed, but I was highly disappointed when I tasted it and it was not freshly squeezed. If it was, somebody lied.

    room was comfortably spacious and clean. Breakfast was buffet style which I liked. Bathrooms were clean. Was an acceptable stay indeed.

    Stayed in January 2024

  • Reviewed: 25 December 2023

    7.0
    3 Star Hotel near many attractions
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The outside of the hotel is a bit outdated which looks like there has not been any kinds of improvements on the exterior for many years. One of the male receptionists after checking in and coming back to the hotel was a bit unattentive when asked for a dolly, he literally asked me to look for it in a side room next to the reception desk, very unprofessional. The walk from the lobby to the elevator is a bit far especially when carrying heavy bags. Also the elevator inside the door has quite a bit of scratch graffiti markings. The breakfast is not included and parking is charged daily though no security guard in the parking area. Also their gym is a bit small.

    The hotel's interior lobby is nice and spacious, the receptionists are very friendly and accommodating plus you get a good chocolate chip oatmeal cookie at check in. They also provide a mini convenience store should you need a snack, drink or toiletries.The bar and diner is very well located and nicely kept. The guest room was clean and has a microwave, refrigerator, coffee maker with a variety of coffee and tea selections. The view was good which looked directly at all the city's shops and residences There is ample parking.

    Stayed in November 2023

  • Reviewed: 19 December 2023

    8.0
    Comfortable and good value for money.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Shower was terrible, noisy due to people staying after functions downstairs (not really hotel’s fault) , no laundry room onsite.

    Friendly staff, clean, comfortable bed

    Stayed in December 2023

  • Reviewed: 4 December 2023

    9.0
    I would definitely stay here again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It could have been the weekend when they were low on stock in their snack room, because it was a little bare. Then again, I didn’t expect them to have a little store like that so it was also a plus

    Overall, the stay was quiet, enjoyable with no issue. It was close to the freeway for easy travel, plenty of parking, and everything worked out great!

    Stayed in December 2023

  • Reviewed: 2 December 2023

    8.0
    Good stay - bad to charge parking
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Paying for parking is ridiculous and s/be free. The hotel is next to a shopping center and there is tons of parking.

    Room was fine, bed comfy and pretty quite

    Stayed in September 2023

  • Reviewed: 13 August 2023

    9.0
    had a great time.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 7 nights

    outdoor shower at pool not working.

    very clean and very comfortable room and bathroom, with nice breakfast. nice wee pool, spa pool and sun seats.

    Stayed in August 2023

  • Reviewed: 17 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    a bit more light in the room

    Stayed in July 2023

  • Reviewed: 14 July 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    parking lot needs sprucing up a bit.

    convenient location overall good staff

    Stayed in July 2023

  • Reviewed: 7 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My bed linen had horrible stains on blanket like blood I ask for another but they did not have extra l… the restroom could have been cleaner like it was old hair in tube

    Stayed in July 2023

  • Reviewed: 14 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I like a pillow... it's so comfortable

    Good

    Stayed in June 2023

  • Reviewed: 11 April 2023

    8.0
    ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    buffet for breakfast does not have much choices

    visiting a friend

    Stayed in April 2023

  • Reviewed: 6 April 2023

    7.0
    overall good experience
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    the pool was dirty

    the room

    Stayed in April 2023

  • Reviewed: 26 February 2023

    8.0
    Room was clean and quiet
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    breakfast only had a very limited amount of options and over priced

    Stayed in February 2023

  • Reviewed: 7 November 2022

    8.0
    good experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    very good breakfast and quiet and clean location

    Stayed in October 2022

  • Reviewed: 23 October 2022

    9.0
    it was a happy stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the rooms are not cleaned daily

    location and ambience

    Stayed in September 2022

  • Reviewed: 18 October 2022

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No room service

    Location was perfect. Close to major highway and restaurants.

    Stayed in October 2022

  • Reviewed: 29 September 2022

    8.0
    staff was alil rude, and the room was humid, it looks like they cleaned the rug but it wasn’t completely dry, so it smel
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the rug was humid, smelled

    close to my location

    Stayed in September 2022

  • Reviewed: 31 August 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    the pool was dirty

    breakfast and dinner was great!

    Stayed in August 2022

  • Reviewed: 13 August 2022

    8.0
    Overall very comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Some confusion in booking related to breakfast. Apparently you had it for 2 adults only. When we booked we only selected breakfast. No option to specify how many people. The case was argued over the counter but the manager dealt with it professionally. The front desk staff was treating us like we are lieing

    Room, location and first welcome

    Stayed in July 2022

Showing 1 – 25

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