The outlet in the bathroom did not work and it made drying my hair awkward.

The shuttle service from the airport.

Stayed in May 2024

It would be good if they had free coffee in the lobby

Free shuttle from the train station. We liked that they had a lot of snacks in the lobby

Stayed in March 2024

Adding a Breakfast would be great!!

Location is perfect, right at downtown, everything is walking distance! Rooms were comfortable , great bed and clean bathrooms! Our room did have microwave and fridge. They also helped with our stuff being delivered to them before we arrived !

Stayed in March 2024

A room on the 2nd floor (West side) or below does not have a good or obstructed view (had to ask to be put on 5th floor but they do not seem to like or be able to do that). Some reception staff was quite snippy which was not appreciated. Property does not offer ANY breakfast except coffee/hot water in the lobby. Hotel's parking area fills up fast - may not have parking there. Hotel had to use Spring Hill Hotel's shuttle service due to lack of a driver and that hotel did not provide a shuttle from the airport one time.

Room and bed/pillows were comfortable. Bathroom had walk-in shower which I like better than a tub/shower. View (West side) was very nice from the 5th floor (floors 3 & 4 are good, too but below that views are obstructed by a building). Not sure what the views to the East are like). Greatest assets of this property are location (easy to walk to points of interest/downtown area) and free shuttle (to airport, train station). BBQ restaurant (and other restaurants) nearby or within easy walking distance.

Stayed in March 2024

Nothing

Location

Stayed in March 2024

The employee didn’t know how to sign in for the WiFi

Nothing to write home about for breakfast. Room was nice and comfortable. Parking to plug in the car was useful

Stayed in February 2024

We had noisy neighbors the last night so that was a bummer.

Location was great!

Stayed in January 2024

older hotel but very adequate..food options available in walking distance

friendly helpful accommodating staff...great shuttle service provided

Stayed in January 2024

No breakfast facilities - Nearby breakfast cafe options are limited by walking distance and opening times. Minor issue was we had a room for 3 people, but towels etc only provided for 2 but obtained after request

Very convenient location. Airport shuttle service.

Stayed in October 2023

It was not a good value for the amount of cost.

close to downtown

Stayed in September 2023

N/a

Cleanliness safeness everything in the room I required

Stayed in September 2023

Some staff need lessons in how to make vistors feel welcome and comfortable to ask questions. Most staff were great but several desk staff didn’t make me feel welcome.As reception is the first contact ina hotel its critical they welcome people witha smile and are willing to answer any questions.

Close to attractions.Shuttle was great and friendly drivers.

Stayed in September 2023

Bed a bit uncomfortable for me. Wife was okay with it.

Terrific staff. Location to walk the old downtown area. Proximity to cafes / restaurants and the Visitors Centre. Availability of airport transfer and transfer to starting hotel for land tour.

Stayed in August 2023

The walls in the room were dirty. We got a noisy room right next to the elevator.

Loved the location right in downtown along the river within walking distance to shops and restaurants. There was a nice tea selection in the morning down in the lobby.

Stayed in July 2023

A small room and tiny soap bars.

The location was great.

Stayed in June 2023

The room was too hot. Even with heat off. I had to switch my room.

Cleanliness.

Stayed in March 2023

no breakfast and no convenient restaurants closeby.

convenient location

Stayed in February 2023

Free breakfast

No breakfast available

Stayed in February 2023

room decor was super dated but it was clean

LOCATION

Stayed in January 2023

It would be lovely to have a selection of teas and single serving liquid creamers. the window ac unit wasn’t well insulated and there was a cold draft on my back. the Airport Shuttle runs once every hour, on the hour and is shared with another hotel; that’s not the most convenient schedule, but it IS free! 😆

location, cleanliness; altho no breakfast, the minimart has decent breakfast options

Stayed in January 2023

flat pillows

location

Stayed in January 2023

I wish the rooms were sound proofed a bit better. You can hear everything. Drunk people stumbling in between 2 and 3 AM was annoying. Just happened one Saturday night after a big Holiday event in town. Not a deal breaker for me. Customer service made up for it.

The staff here is excellent! Some of the best customer service I have ever received in Fairbanks and I have been here many times and stayed in most of the hotels. Room is small but super clean and cozy w a nice view of the river and mountains.

Stayed in December 2022

x

my mother and Sister stayed it was very good to be able to give them a chance to be close enough to walk around and visit.

Stayed in November 2022

No breakfast.

good location and many restaurants around here . Nice coffee and tea in the lobby. Free parking.

Stayed in September 2022