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Reviews of Hotel 28 Boise Airport, Ascend Hotel Collection 3 stars

4111 Broadway Avenue, Boise, ID 83705, United States

#26 of 80 hotels in Boise

Guests' Choice

Review score

Based on 206 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 8 May 2024

    8.0
    It was clean, bed were comfortable, and the staff was friendly.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    It is right off the freeway and easy to get to.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    Need a clean and quiet place to rest after your flight? This is a calm and friendly place.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It’s not the best area for walking to bars and restaurants- not great for long runs. But it is great proximity to the airport and that was nice.

    Hands down- the staff of the hotel made the experience amazing. Sure the hot breakfast and great beds helped too… but really it was all of the lovely people who worked there that made us feel welcomed.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Very good customer service. I arrived late evening to the airport and called for the shuttle , which arrived within 10 minutes.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Not a return Stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was super hard. Website didn't say anything about being charged for entire booking if checked out a day early. Sewer in parking lot was broken and draining super disgusting but couldn't check out early. Parking sucked do to tour buses parking in regular area even though there was a truck stop right next door

    The front desk staff was awesome 👌 This was only good thing about this place

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Good value place to spend a few days.
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds and Roll-In Shower - Disability Access/Non Smoking
    • Stayed 6 nights

    Hallway floor smelled a little moldy. We were there for six nights. The breakfast was pretty good, but a little more variety would be nice. Maybe omelettes instead of scrambled eggs? Bacon instead of sausage every day?

    Check in was easy. The staff was friendly. The bed was comfortable and the room was pretty spacious. I had to do some work and it was fairly easy to get work done.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Queen Beds and Tub - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast didn't start until 7am on Saturday -- it would have been nice to grab something before we left at 6:30.

    Liked the ease of access as we just stopped for a quick night's sleep on a long road trip. Front desk staff was super helpful at 1:15am when we arrived.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Comfortable stay with nice amenities.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A part of the toilet was left uncleaned and had to wipe off with wipe. Nothing big but noticable when walked in to restroom.

    Bed and room was clean and comfortable. Service was great as well!

    Stayed in April 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Quadruple Room with Two Queen Beds and Tub - Disability Access/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Great staff

    Stayed in March 2024

  • Reviewed: 28 February 2024

    9.0
    Nice and quiet. Short stay but they were very nice!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No restrooms other than your room.

    Very accommodating. Very simple. Easy to get around. Nice and quiet.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds and Roll-In Shower - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were on the first floor, and we found we could hear the people above us walking around quite clearly.

    Lived the convenient location! Also, the breakfast was great.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    Right off the Interstate Hiway. Clean, modern.
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds and Roll-In Shower - Disability Access/Non Smoking
    • Stayed 1 night

    The down comforter was too warm for me, with no option for a light blanket. The only restaurants nearby looked marginal.

    Room was spacious; maybe a little too spacious (looked like they hotel may have left a lot of vacant space for additional beds). Not a problem, but just kind of looked empty.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff were very kind and went above and beyond to help and make sure my stay was excellent.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    Short stay, great staff, good location!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was next to a truck stop which made me a little uneasy initially but it was fine.

    The staff (especially Ms. Tracy) was amazing!

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    Very convenient location.
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room faced the parking lot and the window shades were flimsy. It was hard to fall asleep with the glaring light. Other than that, it was a good stay.

    Very clean and comfortable.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    More of a variety on the hot breakfast. We were there for four days and it was the same every day. A walk in shower would be preferable to a tub.

    Hotel was at a convenient location. The staff was friendly and efficient. Room was comfortable and quiet. Affordable nightly rates. A good hot breakfast.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Really bad coffee, I'd say more water than coffee. The sauna is not heating enough, but the steam room is good.

    Great staff

    Stayed in January 2024

  • Reviewed: 25 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They are very nice and helpful. We stay there every time we visit.

    Stayed in December 2023

  • Reviewed: 10 November 2023

    7.0
    Woke up tired from the noise but comfortable in my bed
    • Leisure trip
    • Solo traveller
    • Quadruple Room with Two Queen Beds and Tub - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I love everything but the insanely loud noise of the highway. Had I know there wouldn’t be much of a sound barrier between my highway-facing room and the traffic, I would have opted to stay elsewhere

    Room was clean, staff was friendly and informative, fan had the option to stay on constantly.

    Stayed in November 2023

  • Reviewed: 3 November 2023

    8.0
    Very good. Surprised that it was a decent breakfast and included in the price.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Saw a piece of bread or cookie behind the TV stand. Obviously, housekeeping doesn't look there or in the overflow drain, which you can see from the bathroom mirror. Looked rather gross.

    Great staff, comfortable, good breakfast.

    Stayed in November 2023

  • Reviewed: 26 October 2023

    7.0
    Very nice facility but too close to major noise.
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    So close to freeway it was loud and obnoxious. If I ever stay there again, I’ll insist on a room on the south side rather than north.

    Very convenient.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    Great place to stay for short term
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    It's very close to a road but you could not hear the traffic. There is a restaurant close by, which is OK, but is essentially for truckers.

    Exceptional condition, excellent facilities, very clean staff helpful, good value for money. lovely outside seating area, even though it was a smokers area, plenty of room to sit in the evening.

    Stayed in August 2023

  • Reviewed: 3 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Road noise from the freeway makes it difficult to sleep if you're a light sleeper.

    Spacious rooms with a refrigerator, decent breakfast, clean. The staff were so friendly and helpful.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    9.0
    The stay was great. The staff is really what made it. We checked in late and they were so sweet!!
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds and Tub - Disability Access/Non Smoking
    • Stayed 1 night

    The bathtub could of been cleaner.

    I like the shampoo, body wash and conditioner was in the rooms. Also, we had more than two towels which is nice.

    Stayed in September 2023

  • Reviewed: 21 September 2023

    8.0
    Nice stay for one night. Definitely got value for the price.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    As we were unloading the car, we found a door on the first floor that led to the outside that was jammed and wouldn't close. I reported it two different employees but they seem indifferent, It meant that anyone could walk in from the parking lot and roam the halls. We also tried to visit the hot tub - but it was overflowing with cold water.

    We were very impressed by how clean, new and modern everything felt. Our room was super spacious and had all the amenities. The bed was really comfortable and my partner liked the free breakfast. Great location right off the highway.

    Stayed in September 2023

Showing 1 – 25

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