Parking at the hotel is not great! We had to go around couple of times to find a parking. It looks like your employees park their cars at the hotel parking. Parking at the hotel up and down SHOULD only be for people that are actually paying for the rooms at the hotel. VERY DISAPPOINTED with the parking only!!!!

Stayed in May 2024

They clean room every third day and despite extending for additional night which was 3rd in row, we were not provided with housekeeping even after assuring we will be provided with a service. They tried to help on front desk but we were already impacted.

Breakfast box provided (one per room to fill with fruits, oat meal and some sweets) + coffee, juice Pool was nice Free parking

Stayed in May 2024

Building maintenance meant there was construction noise during the day. Corridors smelt a bit musty. At night-time there are a few homeless people and it is quite dark.

Beautiful view from the lanai. Pretty gardens and nice restaurants nearby. Large room. Frogs, birds, turtles, eagle ray close by. Breakfast is good value and welcome cocktails a nice touch.

Stayed in May 2024

Bit old

Location and room size

Stayed in May 2024

Shower was yuck. Needs to be updated. Also water tank which is great bonus needs to be cleaned as mould on water panels- well that is what it looks like..:

It was being renovated- and definitely in need of that. It was fine for the price. Has lots of potential

Stayed in May 2024

No maid service.

The free continental breakfast was pathetic.

Stayed in May 2024

Some staff are not as friendly as the others. ( ie if someone ask for room’s service or in room meal)

Location is superb

Stayed in May 2024

breakfast

all good

Stayed in April 2024

During our 3 nights stay they did not clean our room or make beds or provide fresh towels

Very good localization of you want to see the volcanos and east and north shore of this beautiful island

Stayed in May 2024

Breakfast continental could be more various, I expected more kind of fruits (we are in Hawaii !!!!)

Excellent view on the ocean. Room very big, bed confortable.

Stayed in April 2024

The pool was on the chilly side!

The room size is generous and welcome given we had four people in our room.

Stayed in March 2024

The price

The view from the room

Stayed in April 2024

$5 charge for microwave rental/ use

Comfortable bed, spacious room

Stayed in April 2024

While the room was clean and the staff was very friendly, the hotel could use some updating inside and out. The carpet in the hallway and the room was a bit old. The outside of the building made it seem older but the rooms were fine.

The view was great. If you can get an ocean front room on floors 6-8 you won't be disappointed with the view. The hotel was close to Mauna Kea, the Volcano National Park, the zoo, and many other attractions on the Hilo side of the Big Island. There also were many great beach parks nearby that were good for seeing fish and sea turtles. We loved the little convenience store right outside the hotel and Coconut Island.

Stayed in April 2024

Bathroom was not up kept very well: toilet paper holder broken, cracked paint/floor in shower. Wish there was a microwave. It seemed as though a lot of people who were not patrons of the hotel were all over the grounds.

Location was amazing. Staff was friendly and helpful. I got everything I requested when booking. Food was great. Within walking distance to the beautiful Liliuokalani Gardens, and Coconut Island. Property felt safe and clean.

Stayed in March 2024

No daily maid service.

WSW, food was excellent.

Stayed in March 2024

They only allowed one guest per room complimentary breakfast. Breakfast was nothing but sweets. If you wanted savory you had to purchase. We had to leave hotel at 5:30 am and they had no coffee available in the lobby.

Property was a good location. Clean room and wonderful shower.

Stayed in March 2024

The restaurant closed so early and had no food later and had no room service

Location

Stayed in March 2024

Only 1 continental breakfast coupon for 2 persons staying 2 nights.

Clean; close to airport.

Stayed in March 2024

The location is perfect but we were glad to see efforts going on to improve the neighboring properties that have sadly deteriorated. It is too lovely to lose the stunning heritage and beauty of this area— we have faith that things will improve!

Our room was a seventh floor ocean view with two queen beds. It had a spectacular view of Hilo bay and gorgeous grounds with natural lava pools. The room was very large, clean and quiet. It is only steps away from one of the most beautiful parks in Hawaii and a wonderful little art gallery. We loved it!

Stayed in February 2024

To expensive

Location

Stayed in January 2024

We were only here overnight so barely had anytime to explore the hotel. The main restaurant had a four course buffet dinner that night which was $80 a head so we ended up eating some food from the bar that was nice.

Stayed in December 2023

Having coffee maker next to the bathroom sink and the hanging area for clothes in open

The room was large and well cleaned, with great views. The staff are super helpful at front desk.

Stayed in February 2024

Allowing about 30 teenagers to eat their own food in the lobby, to run and make rowdy noise in he corridors of the top floors. This placed your hotel in the bad part of town. It was horrible . I know kids can be noisy, but This is not a good thing in a nice hotel. The Resort Fee is a rip off. The Royal Hawaiin in Honolulu charges more and includes a lot. Yours includes water. This is a rip off

View was really special. Staff really warm and helpful. The restaurant staff were really good.

Stayed in February 2024