There were no handicap stalls available every time we drove in to the hotel. If there are that many people needing a stall, designate more. I had to walk very far on some days. I use a cane and have a hard time walking from the far parking and Room 104- the last room on the disabled floor.

When we had issues in our room with our refrig, we were helped very quickly. What I was upset about was getting the same room I had on my last stay that was so far from the lobby. They said no other handicap room was available. But they gave us the use of a microwave and did not charge us. They found another chair for our use. We had 4 people and only 2 chairs:(.

Stayed in August 2023

Some areas were a little dated. Morning coffee in the room wasn't very good.

An exceptionally beautiful view of both Mauna Loa and Mauna Kea. Good restaurant in the hotel. Nice area to walk around- Hilo Bay and Liliuokalani Gardens. Comfortable bed, very clean and friendly staff.

Stayed in September 2023

The area felt a little unsafe though there was no incidents. The building next to this hotel is dilapidated and another building 2 doors down was boarded up but people still looked like they were living there. A very large homeless population, more so than other locations on the Big Island. They should provide more low income or shelters that are safe for them.

The room could definitely use a "refresh" but it was adequate. The view was wonderful. The location is a little away from downtown Hilo but that was fine.

Stayed in August 2023

There was no safe in the room. The pool area is a bit overshadowed by the neighboring ruined hotel (which is not the fault of the Castle Hilo Hawaiin Hotel).

We had a room on the 4th floor with a view of the bay and Mauna Kea, which was beautiful. We were lucky and once saw the summit of Mauna Kea in a nice sunset and the second morning a cruise ship entered the harbor. We stayed for two nights to have easier access to Volcano National Park and that realyl helped because we could arrive there early when it opened and it was quite empty at the main highlights before the crowds came. Hilo also has a few nice attractions and places to see. Unfortunately the UNESCO Biosphere Center and the Tsunami Center were closed when we were there but we enjoyed the planetarium. We did not use the hotel's restaurants or food services, thus we cannot comment on it. Parking was rather easy, we always found a spot, despite the hotel beeing fully booked because of a convention.

Stayed in August 2023

Old and outdated

Seems very old and outdated. Not in the greatest spot, but view was nice.

Stayed in August 2023

Too bad didn't have a microwave.

Room, furniture, beds, bathroom, and TV are large. Everything was not new, but it was clean and adequate for our stay.

Stayed in August 2023

The furniture is starting to look dated and worn. No daily housekeeping so you have to ask for sundry items and occasionally leave your trash in the hallway.

Great location and view of Hilo bay and coconut island. Very spacious room and the A/C worked very well. Easy parking in the underground lot.

Stayed in August 2023

Good facilities. The swimming pool was good too.

Stayed in August 2023

Hotel is definitely dated. Wall paper peeling off the wall. Sliding glass door not sliding or closing correctly. Very small bathtub. Toilet handle broken the first time to flush. It was fixed quickly. No USB ports. Furniture in the room was in good order. Refrigerator was rusted on the bottom so one support was missing so refrigerator tilted.

Bed was very comfortable and the view of the bay and mountains was gorgeous.

Stayed in August 2023

the shower is not good，the facilities need update.

location is great，the view is great，room is big

Stayed in August 2023

Very good people at front desk but some others are less friendly and helpful

All, Bell people very friendly so where people at the restaurant and swimming pool

Stayed in August 2023

The rooms were fairly clean, as expected however a bit of renovation is due. Based on the value for money this was expected. Location of the place is good, parking was free and the rooms were close together as desired.

Stayed in August 2023

The view is breathtaking!

Stayed in August 2023

Rooms and fittings were probably 40 years in need of renovation. Housekeeping only every second day and as breakfast not included, you need to pay at property as there are no alternatives nearby. Waited one hour for an evening meal and it arrived very cold! Waiter not helpful and so I returned it to restaurant, but still paid in full.

Beautiful view across the lagoon and adjoining a very special Japanese garden.

Stayed in August 2023

The location of the property was excellent, a walkable area. We enjoyed the restaurants on the properties as well.

Stayed in August 2023

There should be separate light switches for the some area and the shower/toilet area. Every time used bathroom during the night, everyone woke up because of the bright light that was caused.

Friendly staff and all of my requests were provided.

Stayed in August 2023

On-premise restaurant super pricey and low quality.

Great location, large, clean rooms. Restaurant on premise. Lovely staff.

Stayed in July 2023

Most activities are on the other side of the island, few activities

The hotel was fine, reasonable restaurants in close proximity. Not far from downtown Hilo, near shopping opportunities. Not really good location for activities or beaches.

Stayed in July 2023

Tired, in need of refurbishment.

Good location

Stayed in July 2023

The ‘standard’ room we originally booked overlooked the broken down abandoned hotel next door so we were told we’d need to pay $35 extra to upgrade for a better view (We felt like we had to). The ice machine on our floor had been pulled out and a messy broken hole in the wall left behind. Although we couldn’t smell it, I am very sensitive to mold/mildew and so my sinuses were a bit upset but I expected that (since it’s Hawaii) so brought an air purifier so I could sleep.

Location is fantastic. On the water, next to the park. You can watch the kids jump into the ocean. Convenient to downtown and the Airport. Our ocean front room had a lovely view and the hotel, although not new, has a nice feel to it.

Stayed in July 2023

Parking, abandoned buildings next door

The view and water bottle filler

Stayed in June 2023

Food options are limited and are either pricey (on property) or off property. The pool is simple. No hot tub.

The view was great. The staff was friendly. I would recommend this property.

Stayed in July 2023

Not enough outlets to charge your phone or tablet

Room was fine. View was ok.

Stayed in July 2023

They wanted to charge me 5$ a night for a microwave. So Tacky . I said no. What a petty way to treat your guests. I went without rather than go along with this nonsense.

Stayed in July 2023

Most of the staff were amazing, except young lady at the Front Desk who checked me out. I was horrified with her check out procedure. On checkout I asked her for my print out to double check the charges before she processed my card (not that I even I had to, do as its a standard). She handed me the receipt for me to sign, as she had processed my card. I pointed out I didnt want my card charged and I had actually asked for her a print out first. She went on to school me that I was getting my printout, and she didnt see what the issue was. I found myself apologising to her and over explaining myself, on something that was clearly her mistake. She did not apologise to me. I told her have had many experiences when other peoples tabs and charges were added to my bill. She rolled her eyes, pulled faces multiple times as I was explaining. I escalated the exchange to the Front Desk Manager who was amazing and handled my complaint well. It was a shame to end a beautiful stay this way, where other staff members were an absolute delight.

A very peaceful hotel in a great quiet location. Seaview room was lovely and room size was comfortable.

Stayed in June 2023