75-5888 Alii Drive, Kailua-Kona, HI 96740, United States
Based on 18 hotel reviews
7.2Cleanliness
7.0
Comfort
7.3
Location
9.2
Facilities
7.6
Staff
7.1
Value for money
6.9
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Showing 1 – 18
Reviewed: 18 October 2023
Tanya
United StatesThe air conditioning unit doesn’t reach the bedroom ( too small) and there aren’t any blinds on the bedroom window. ( just a really old curtain ) that lets a ton of sunlight thru) so always hot. The mattress needs replacing…. Like beyond replacing, a very noticeable hill going down from middle of the bed. The floors were dirty as well.
The location was perfect! Right in front of the ocean and walking to most places
Stayed in October 2023
Reviewed: 11 June 2022
Dean
United Statesroom was in need of updating
location
Stayed in June 2022
Reviewed: 9 June 2022
Beth
United StatesWe didn't like not having any staff available to help with check in. Luckily another guest helped us with lockbox. This was our 4th or 5th time at the Kona Reef and we didn't like our location facing the park as much as facing the pool. We did enjoy the ocean view and watching activity in the park except the one night kids were partying on the street facing the park and blasting their loud music.
Location perfect. Grounds are very beautiful. Pool great. Everything was very clean.
Stayed in June 2022
Reviewed: 27 June 2021
Arlene
United StatesCheck in process is a nightmare. Please make sure the property had our email when we book through you!!! I never received my check in instructions and waited 3 hours for someone to answer the phone!!! Sliding glass door, one side didn’t open. Screen doors need maintenance/ oil. Patio furniture needs replacing. WiFi sucks. Lamp was broken, I went to turn on the switch and it (bulb socket and shade) fell apart. only two beach towels. Bathroom /shower towels need replacement STAT. They are old, stained white towels. Not good for the price we paid, all of the above.
Location and view! Good fold out bed mattress. Beach supplies.
Stayed in June 2021
Reviewed: 15 March 2024
Rhonda
United StatesWeird smell. Walked on floor with bare feet and my feet were filthy with dirt from floor. Place looks run-down and very uninviting with low-rate decor and lack of care. Stayed in a different condo in the same building a few nights before and the difference was night and day. The other unit was very clean, updated and well- maintained. You could tell the property owners really care about their guests as the amenities were high quality and went above and beyond. They provided ample beach towels, lots of snorkel gear, beach chairs and a beach umbrella. In this unit, we had to look for things. We found one pool noodle and a couple of towels. The tv was ridiculously small with weird light fixture beside it.The coffee was low rent brand and was in original store container. Who knows how long it had been out or how others may have contaminated it. The first night we arrived, we had people right in front of our balcony barbecuing, playing music and being loud in the park. We at first thought they were homeless people. Fortunately, they weren’t and left after a couple of hours. The whole place needs a complete update and clean. We felt the owners could not care less about their guest’s comfort. Do not spend your hard-earned money on this rental.
I liked the location near town.
Stayed in March 2024
Reviewed: 18 July 2023
Janice
United StatesThe fold out sofa was terrible. The mattress in the bedroom was old as well. We had to go buy air mattresses. We had to buy supplies too. Toilet paper, paper towels, laundry detergent , tissues etc. we had to wait a couple hours for a few more towels, pillows and bedding to show up. So there was a delay in starting our vacation. We stated there would be 2 couples, 4 adults when we booked the unit. But there were only 3 pool towels and 3 bath towels for 7 days. Then we’re told they only provide a starting amount of supplies the rest was up to us. The statement on renting this unit said there would be ample supplies provided, Yet I spent an additional $200 on two air mattresses, and on other supplies that were not provided . There was no lamp shade on a lamp in the bedroom. There was no TV in the bedroom and the one working TV had a short in the wiring in the living room. The sofa was extremely uncomfortable to sit on.  Hopefully this helps you with future bookings. Perhaps you can update your unit a bit and provide what you say you will provide.  I might suggest a new couch and a Murphy bed with a regular mattress that would make your guess much more comfortable after they pay this kind of money. 
The view of the ocean.
Stayed in July 2023
Reviewed: 13 March 2023
Monica
United Stateswalking distance to night life. will definitely stay here again. beautiful view and sandy area. Great value
Stayed in March 2023
Reviewed: 18 September 2022
Jerri
United Statesthe bed was really broken down and needs replacement the slate on the lanai is dirty and tracks into the condo. it was a constant battle to keep it clean. the main toilet had not been cleaned and had urine on the underside of the seat. neither one of the hairdryers worked
location! ocean front bliss accessible to the pool area
Stayed in September 2022
Reviewed: 3 July 2022
Sheri
United StatesIt is a little bit pricey as it is a modest condo development.
The location for Kona is great! You can walk downtown and eat. You are right next to a small Sandy Beach where you can lay out. We love staying at this location. This was our third stay there. The room we were in this stay was renovated nicely.
Stayed in June 2022
Reviewed: 30 April 2022
Sunnymcd
United StatesThe system for how we checked in.. the room was not very clean
The location
Stayed in April 2022
Reviewed: 13 January 2022
Michael
United StatesCheck-in instructions were confusing, was not clear where to pick up the keys (our flight got in late). Wasn't able to reach the host via phone/email. In the end, there is a phone right outside the office that someone picks up right away, so we were able to get the combination to lock box with no problems. Only wish that this was made clear during the booking process.
Condo was facing the nearby beach and the ocean, literally steps to the water. Also, condo is about 10 minutes leasurely walk to town's restaurants and bars.
Stayed in November 2021
Reviewed: 18 December 2021
John
United StatesSliding screen door was very difficult to open and close
Liked 3rd floor beachfront.
Stayed in December 2021
Reviewed: 20 October 2021
Charles
United StatesPool was not available due to construction work. Apartment was not clean, insufficient bedding for number of guests.
Stayed in October 2021
Reviewed: 28 September 2021
Patricia
United StatesEverything but the location and view
The location is why you stay here. It's impossible to get any help from Castle unless you had to get ahold of them to pay. Our plane was delayed and I tried to call but no one answered. It took awhile to get ahold of someone to give us the code to get in. There are no toiletries unless you're only staying one night. We were here 11 nights and had to go buy soap and shampoo. The television wasn't working and we had to grab a guy from another company to help us. The dryer is broken but I didn't find that out until I washed towels and bedding. I wasn't expecting anything fancy but I would of liked someone to actually do what they said instead of ignoring several calls and texts. The unit needs some repairs and some things replaced. I won't book anything that's run by Castle in the future.
Stayed in September 2021
Reviewed: 18 August 2021
Gene
GuamCentralized location
Surf spots
Stayed in August 2021
Reviewed: 17 August 2021
Calvin
United StatesThe condo is in pretty bad shape . The dryer does not work . We had to hang dry our clothes during our stay . The balcony doors are really old and the lock is not working well . We almost got locked from outside balcony☹️ , luckily my son was inside and he opened for us to get back in the room. The towels looked old and turned color even though were washed . It needed new clean set bath towels . The shower makes loud noises each time we turn on the shower . The closet door are old and rusty ☹️, the furniture are old but usable . This condo needs upgraded or should be remodel badly .
Love the ocean front view from the balcony .
Stayed in August 2021
Reviewed: 19 July 2021
Christi
United StatesThe only thing that was a downfall was that there was no room service during the stay, due to COVID.
Stunning location! We had a garden view room, yet we still had an amazing view of the ocean. The pool was great, everything was clean and quiet. It was wonderful!
Stayed in July 2021
Reviewed: 12 December 2022
Eastbroadway
United StatesThere are no comments available for this review
Stayed in November 2022
Showing 1 – 18
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