Nothing really.

Room was tight for two people, but we made it work - well-designed space. Breakfast was very good and a good value. We had stayed in the New York City Citizen M and so knew what to expect. Staff was super courteous and professional all around. Gym on 9th floor was really nice with a breathtaking patio and lobby and eating area are very inviting.

Stayed in April 2024

Location

Friendly service . Clean everywhere ! Beautiful scenery all around!

Stayed in April 2024

Location didn’t have a whole lot around it - but the metro was located close by and really easy to use. The amazing staff were happy to help out with how to use it as well.

Everything was amazing! The bar, lobby and rooms were perfect - clean, tidy and very modern. The staff were super friendly especially the young male security. The bed was massive and really comfortable. We loved the iPad with the room controlling everything. The place has everything you need for an individual or couple staying for a holiday (or work) that are spending most of their time exploring. They had maximised the small space and included everything you need. Very good coffee too from the bar downstairs! We would 100% stay again and recommend to our friends.

Stayed in April 2024

Not much not to like. The rooms are small but so cleverly laid out you can’t tell.

The staff are so friendly and helpful.

Stayed in April 2024

The bathroom seat too high. The power cable was far away from bed.

The design, the lighting, the technology and master control via smart devices including the app.

Stayed in April 2024

Very modern rooms, nice breakfast, good location. Free coffee!

Stayed in April 2024

The pillows were very uncomfortable - too big and too firm. Did manage to get less firm pillows, however still a bit uncomfortable as they were also oversized. Everything was controlled by an iPad including the television and thermostat. Lights would randomly go out, at least once or twice a day - both day and night, plunging the room into darkness.

Main floor is spectacular. Very nice gym. Lovely staff. Very Good food - especially the fresh carrot cake!! Comfortable room for 1 person. Felt very safe considering where it is located downtown.

Stayed in April 2024

The rooms are so so small

Fabulous service. Really nice hotel. Fab modern layout. Spotless

Stayed in April 2024

Nothing to complain about

Loved everything about it

Stayed in March 2024

Staff are great and friendly. Hotel is surprisingly quiet given the location. Room was quiet and clean.

Stayed in April 2024

Downtown LA does not seem very safe with lots of homeless people and drug addicts around. It’s not really Citizen’s fault though.

The location is excellent and everything about the hotel was perfect! Comfy, clean room with excellent room service, the nicest, very helpful staff.

Stayed in March 2024

The menu contains no fresh salads No coffee in room

I don’t eat breakfast Very warm, inviting and professional

Stayed in April 2024

nothing really

arti in space is amazing, location is great, hotel is beautiful, rooms are small but make sense and offer great comfort. great little touches to make the stay more pleasant - city guide ( digital), etc

Stayed in April 2024

Safe for ladies

Stayed in April 2024

Beautiful place great location

Stayed in April 2024

The bathroom being a tiny closet but also in that same comment, great shower head and really great use of space for the small room

The bed was a bit hard and pillows too. Good shower, loved the iPad control and easy access to Netflix and lighting and room and blind options. That actually made the room a 10/10 to be honest

Stayed in April 2024

Location was good for the metro and a nice food market but it wasn’t what we expected for Downtown! Thought it’d be busy and full of life but it wasn’t. We ventured out of that area every day for food and activities. Hotel was perfect other than that!

Very clean. Friendly and helpful staff. Lovely lobby/relax area.

Stayed in April 2024

Just a bit too taste for my hip.

The friendly ambience, the location, the level of room comfort. Very hip, and a little too much so. Wht is wrong with a shower that has taps marked HOT COLD on or off?

Stayed in April 2024

Access to bed was tight.

Very hip and interesting.

Stayed in April 2024

The check in process was noticeably slower than most other hotels I have stayed at, due to it being very technology-focussed. Most aspects of the check in were done on a self-service machine where you put in your details, scan your passport and create a keycard. While this was unusual, I feel it may not be user-friendly to those who are less experienced with touch-screen and technology on a whole, such as elderly people. Breakfast was reasonably good but I feel some of the items could have been nicer such as the bacon and scrambled egg. Breakfast costs an additional $20 a day.

I really liked how the room had a very modern and also futuristic feel. The colours were nice and being able to change the colours of the light in the shower was amazing. The blinds, curtains, air conditioning and lights could all be operated from a bedside I-pad, which was very convenient and useful. Space was also used smartly in the room, e.g by having draws under the bed, meaning that there was no need for a chest of drawers. The lobby was also very spacious and plenty of colours were used, which created a nice atmosphere. There were loads of chairs, armchairs and sofas, which made it seem more welcoming and comfortable. Staff were also reasonably friendly and attentive.

Stayed in April 2024

What’s not to like? It’s in a central location for entertainment and food! The only thing I wished that there was a pool, other than that, couldn’t ask for anything more!

The property was extremely clean and the staff was more than accommodating.

Stayed in March 2024

I didn’t like that the refrigerator was so tiny and it did not get cold at all! & i really didn’t like there wasn’t any parking available at the hotel and it cost $38 a day to park in the parking structure next door to the hotel.

The vibes of the room was so unique! Its a small room but yet so comfy and I loved the function of lights, blinds and tv controls all from the ipad in the room ! The shower was so unique and cute!

Stayed in April 2024

Bedroom was extremely small, there wasn’t really anywhere to put a large suitcase. One side of the bed was up against the wall. So you had to clamber over your partner to get out of bed if you were on the inside.

Staff were exceptionally friendly, helpful and accommodating. The reception area was a great place to sit and relax with a beer at the end of a day of sightseeing. The downtown sights were easily walkable and there was plenty of public transport to take you further afield.

Stayed in April 2024

The food selection could be a bit more varied

The hotel is great - super comfy and funky Bed was so good Staff were super friendly

Stayed in April 2024