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Reviews of citizenM Washington DC Capitol 4 stars

550 School Street Southwest, Southwest, Washington, DC 20024, United States

#25 of 152 hotels in Washington

Guests' Choice

Review score

Based on 3131 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    My only critique will be associated with the lack of affordable parking

    All except parking

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Comfortable and convenient for the price.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet and phone reception was poor. Struggled to connect with my hot spot.

    Bright, clean and modern room.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Room was very unique and small.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    It was difficult to know when my door is unlocked after using my key card

    Property was very unique with its design and amenities

    Stayed in March 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Did not use.

    Stayed in March 2024

  • Reviewed: 25 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing comes to mind.

    The staff was friendly and helpful and the location had a comfortable atmosphere.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant/bar was understaffed which was frustrating and caused excess wait times.

    Loved the view from our room and the bed in the window. Room was small but very clean, stylish and efficient. We really enjoyed the location and atmosphere of the hotel. Teen liked all the digital features and lighting.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    Such a great visit to DC. Thank you! My daughter and I were exploring DC and showing her American Univ and had so much fun. Hotel and staff were fantastic.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Great for a solo road warrior
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    What more could you want? Maybe a bit more space than a cargo container? How about a coffee/tea pot in the room so you don't have to go downstairs, wait in line and spend $ before you can relax for the night or wake up in the morning. And, no, there is no room service. The room is optimized for one person. The king bed has 3 walls around it so either one or both of you will have to crawl out of the bed. Also note that there is no dedicated spot for a car to stop outside to unload luggage, so you better be able to jump out quickly with all your belongings in city traffic.

    CitizenM is set up to be trendy for the young professional road warrior. Good internet, high tech rooms, a bar, breakfast and a gym. The location for this hotel is awesome, everything is clean and the staff is friendly. I like the decor and the hi tech room controls.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Good hotel, great location, would def stay there again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Parking situation is not great. Parking spots in front of the hotel are free, but its very limited. The parking garage next ot the entrance DOES NOT belong to the hotel and is very expensive. Better to park on the street. Free at night until 7am.

    Cozy rooms, even though a bit small. Just enough space for one, max a couple. If you're planning to just come back to the hotel to sleep, then its great! Beds are very comfy and spacious. the lightshow in the bathroom is fun. In walking distance to Independence Avenue, Smithsonian and Capitol Hill.

    Stayed in January 2024

  • Reviewed: 9 April 2024

    10
    Excellent fun hotel!
    • Business trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    Really fun and funky design. Great to be able to work in the downstairs / main floor space.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    9.0
    Great location and cool hotel.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Could have an iron in the room.

    Great location, good hotel bar and clean, comfortable room.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Great location but not comfortable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The room is too small and the bed was in a weird position.

    Great location, next to Metro

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were excellent, staff very friendly and accommodating. Excellent location, brilliant base for exploring the city

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    I certainly enjoyed my 2 night stay and would come again!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    It was a bit pricey, but probably because it was during the Cherry Blossom festival. I would definitely stay here again, and maybe come after the festival, when it's a little less pricey.

    I didn't have the breakfast because I didn't have the time, but it sure smelled good as I was walking out. The staff was very helpful and always with a smile, which made a difference. It was a perfect room for one person, compact, but everything was there and very comfortable. The location was perfect, near the metro and the capitol mall.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Awesome. Will stay here again if I have the chance.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Great experience overall.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Amazing!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing I didn’t like was breakfast- it’s nothing against the hotel just didn’t like the breakfast options.

    This place was really cool! I everyone was super nice and I loved the room!

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Fun modern vibe. I would stay again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was tiny. Only one person at a time could pass. There pillows were too large and too firm. My neck ached as a result. Small item but important to me: no English breakfast or earl grey tea was available at the breakfast buffet.

    The modern architecture was very appealing. The bar and common area were comfortable and decorative. The staff were friendly and helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed was against the wall so we had to climb over each other to get out.

    I liked the location, that you could control the lights to make them bright or dim, and that you could use Chromecast to watch your own stuff. The grab and go food was good.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    There is a scent piped in through the air vents. I found it unpleasant and way too strong upon check in, and no way to open a window to air it out. It seemed to get better after awhile, I probably just got used to it. If you are particularly sensitive, it may not be the place for you.

    Super clean, comfy beds, big window, great shower. Walking distance to most sights on the National Mall. Quiet neighborhood.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was great with a nice view.

    Stayed in February 2024

  • Reviewed: 2 April 2024

    9.0
    Excellent location for our family trip
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows to hard.

    Very nice. Eclectic. Clean

    Stayed in April 2024

  • Reviewed: 31 March 2024

    10
    Excellent location for the main attractions and transport connections. Lovely modern facilities. Very friendly, helpful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    No coffee maker in the room

    Excellent location, very modern as expected. Staff very helpful

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Loved everything, but pillows!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Pillows are too fat and big, not comfortable at all.

    Stayed in March 2024

Showing 1 – 25

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