Nothing

Excellent comfort and best value in town!

Stayed in September 2023

Location is perfect for visiting the city, we felt safe and there were plenty of nearby cafes and restaurants. Train\tram\shore\attractions all within walking distance. Staff were all very friendly, helpful and efficient. Our room was perfect - plenty of space, clean, quiet, good amenities.

Stayed in September 2023

Possibly better breakfast options- we chose to eat out as the offering didn't appeal to us

Good location within easy walking distance of lots of attractions, particularly Union Square. There are a couple of great diners in very close vicinity for breakfast too (Pinecrest and Honey Honey). We found the staff very friendly and helpful and the room very comfortable- especially having a mini fridge and really reasonable mini bar. We had a morning paper delivery which was unexpected but appreciated. We particularly enjoyed the Club Donatello facilities- free coffee, a jacuzzi and a sauna which are open until 10 pm. We didn't eat in the restaurant but the bar was busy and had a good atmosphere.

Stayed in September 2023

Just the elevator even though I knew that there is a maintenance beforehand. But it was annoying and taking time to use it. I wish the gym has more room and equipments.

Staff, easy checking in n checking out, the roof area, spacious rooms, classic style and free coffee all the time.

Stayed in September 2023

Hot tub area too small for size of hotel.

Everything was exceptional, staff was very friendly, beds and pillows super comfy. Location, close to restaurants, shopping and more. Zenaida at the Club desk was truly amazing, friendly and helpful. Loved everything about The Donatello. It exceeded my expectations!

Stayed in September 2023

The reception staff did not meet expectations, one of them was rude, two of them promised to check something and contact us back and did not.

Great location, spacious room

Stayed in August 2023

Everything was great, super clean huge room, new, comfortable bed, close to all fancy shops.

Stayed in September 2023

location, room size

Stayed in August 2023

Nothing

Great location, close to department stores. Beautiful spacious elegant rooms with great tea/ coffee facilities. Club lounge and shower facilities available even after you check out! This came in handy as we had a very late flight

Stayed in September 2023

The water pressure wasn’t great in the shower, it felt as if this dropped off every time another room flushed the toilet or ran the tap.

The hotel was in a great location just a couple of blocks from Union Square and central San Francisco with lots of restaurant options really close by. Our room was a great size, the bathroom was very modern and the slightly separate tea/coffee area was useful.

Stayed in June 2023

Jacuzzi was a little small and the gym was too

Great location. Clean and spacious rooms.

Stayed in August 2023

Location, room

Stayed in August 2023

Nothing!

Lovely spacious room Good downtown location Lovely helpful staff

Stayed in August 2023

Might be an American hotel thing but would have preferred other options for milk in room than creamer for our coffees (eg uht or fresh milk)

Great location, comfy beds and pristine rooms

Stayed in August 2023

Free tea and coffee on the top floor are a nice touch, however lots of times there was no hot water or coffee in the evenings. No breakfast on the property. The minibar stocked up, but not free (although price is $2 or $2.50 for most if the staff). Parking is expensive, but we agreed it was our best option. Game room has everything outdated, pool table is awfully cheap, and air hockey worn out, darts are broken.

Spacious, clean room. Very quiet despite being right in the middle of the city. Having parking a big advantage, although expensive ($58 with tax), however you don’t really save if you park elsewhere, as it comes to $50 anyways (or more like $70 in other hotels) - but at least you don’t have to walk anywhere to get a car. Kind of mid range for Union square area. Check in and check out fast, lobby always has music, elevators too. Turndown service was nice, reminded of the cruise. Good blackout curtains, firm mattress. Ironing board was a little wobbly. They have umbrella in the room. Didn’t provide slippers, although bathrobe is there. Wish they had breakfast on the premises, but there are a few places walking distance. Close to cable car, but a decent walk to the piers, be prepped. Some creepy areas 6th and 7th street, but you can easily avoid going there.

Stayed in July 2023

A little dated, could use some refurbishment

Clean and spacious

Stayed in August 2023

Limited Housekeeping services but we managed. Wasn't a problem

Very well located property, just minutes from everywhere, and the Hop on Hop off bus too. Staff were exceptionally helpful courteous, and nothing was too much trouble. Spacious , clean rooms too.

Stayed in August 2023

Shower was cold in the men’s gym.

The most comfortable hotel I have ever stayed at. Pure luxury, The bed was amazing! linen & towels where first class. I felt like a king.

Stayed in August 2023

One minor caveat: the relatively small room inventory (it's primarily a timeshare) means options like early check-in can be tough if you're traveling for business.

Donatello is of that breed of hotel that still recalls old-fashioned hospitality and comfort: a room with some size and a proper couch and closet, real fixtures in the bathroom, an actual view. A club on the roof where you can relax and work! At a time when SF has not a whole lot to offer, the folks here are working overtime.

Stayed in July 2023

Expensive parking!

The club room is wonderful and a relaxing lounge to start the day or for breaks. The central downtown location is convenient for walking to restaurants and stores!

Stayed in July 2023

they added some parking charges by mistake, it took a bit of arguing and half an hour to get it reimbursed.

quiet, comfortable, friendly lobby staff

Stayed in June 2023

N/a

The location was great - near Union Square and was nice and quiet. Very helpful and friendly staff.

Stayed in July 2023

The pod coffee machine in the room wasn't great - would have preferred a simple jug/kettle.

A very comfortable room in a quiet hotel with good facilities. Reasonably walking distance to public transport options, and a lot of cafe/restaurant options within a two block radius. Like all of SF there were street people in the general area but we never felt unsafe.

Stayed in July 2023

No microwave in room. Rather expensive.

A friendly hotel staffed by people keen to make you feel comfortable. Excellent location close to Union Sq and providing easy access to transportation.

Stayed in June 2023

There was a lot of noise from nearby building (like large objects being dumped by a dump truck) during the night. The view from our window was of a lot full of garbage. A lot of unhoused people in the neighborhood.

Room, bed, staff super friendly, close to Union Square.

Stayed in July 2023