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Reviews of Comfort Inn Charlotte Airport Uptown 3 stars

5822 Westpark Drive, Executive Park, Charlotte, NC 28217, United States

#13 of 16 B&Bs and Inns in Charlotte

Guests' Choice

Review score

Based on 464 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.4

  • Location

    7.1

  • Facilities

    6.2

  • Staff

    6.9

  • Value for money

    6.4

  • Free WiFi

    7.1

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Showing 76 – 100

  • Reviewed: 20 April 2024

    1.0
    Not impressed at all
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t clean! There was an old wash rag, a curly hair in the tub and a Broken toilet seat

    Location was fine

    Stayed in March 2024

  • Reviewed: 1 April 2024

    4.0
    Run down facility in need of updating
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Stains on ceiling, paint peeling, etc.

    Breakfast was decent, hot and fully stocked.

    Stayed in February 2024

  • Reviewed: 28 March 2024

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room had roaches ,hair in the bed, it was just a mess also mold in window seal were the air conditioners located.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    It was good!!
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When we walked into the room the smell was horrible.. like someone who stayed there before us was smoking …

    The staff was amazing !!! Everything was good!!!

    Stayed in March 2024

  • Reviewed: 19 March 2024

    1.0
    I would never go back, I would never recommend for a family.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was informed at check-in that, even though I booked a room 30 minutes earlier with two double beds, all they had was a king. We were a family of three, and it was not ideal. The room itself was not in good shape. There is rust and mold in the bathroom ceilings and near the shower. The towels are rough and stained and had other peoples hair on them. I did not use the kitchen, but the stove is caked on with other peoples cooking attempts. You get the distinct impression that the entire room has been used for nefarious reasons and has not been sufficiently cleaned so we did our best to avoid touching anything for our three hours of interrupted sleep, while the blinding light of the parking lot shined in through the window with blinds that did not close, and the loud sounds of the highway rushed outside. The bed itself wasn’t too bad but again, did not feel very clean. And the alarm clock had not been adjusted for daylight savings, nor did they answer the phone when I called three times to set up a wake up call. The parking lot was next to impossible to find a space in and people were wandering in at 1 AM wreaking of marijuana. This is what you get when you’re looking for a last-minute inexpensive room (still $100) but I bet you anything we were not the only people who bought a room only to use it for 4 to 6 hours if that tells you anything. I would never go back, and I would never recommend it.

    We needed a last-minute room when our flight was delayed. We were only at the hotel for about five hours. So at least they had a room?

    Stayed in March 2024

  • Reviewed: 17 March 2024

    4.0
    Disappointing
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lady Heidi was rude, and she called herself a manager. They charged extra for early check-in when we drove 11 hours for a funeral. They also took out an extra $100 for the stay when we already paid the $100 fee for the stay if the room is damaged. The room didn't have washcloths or towels. Cigarette bud and hair on the floor so the room wasn't properly cleaned. It was noisy at night. People hanging out. The phone did not work. The room needs a lot of updates. Especially the bathroom.

    Housekeeping was friendly

    Stayed in February 2024

  • Reviewed: 12 March 2024

    1.0
    Will definitely not stay here next time!
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Break fast could have been better, some variation especially for a long stay

    Location was about the only positive thing about the property

    Stayed in March 2024

  • Reviewed: 11 March 2024

    1.0
    Will never go there again if it was last option on earth
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They take your money regardless if you there or not . The staff communication and attitude are very unprofessional!

    Nothing

    Stayed in March 2024

  • Reviewed: 11 March 2024

    3.0
    Unacceptable to not be able to get a decent shower
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hardly any water pressure and no hot water

    All fine except the shower

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The toilet seat is way to low

    The price the area and it was better then the other hotels near by hotel and breakfast was a bonus when traveling safely was everything so I will bring me and my family back in the future

    Stayed in March 2024

  • Reviewed: 6 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Place is good but it need to be clean,when i walked in it has bad smell an floors were really dirty

    They could hav little more for breakfast but it was ok

    Stayed in March 2024

  • Reviewed: 4 March 2024

    1.0
    Wouldn’t recommend
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not clean, not convenient

    The property smelt like mold. And the shuttle back to the airport left me even though I was there before the shuttle told me to come. They left because another passenger was in a rush and that caused me to almost miss my flight. My friend ended up missing her flight

    Stayed in March 2024

  • Reviewed: 29 January 2024

    1.0
    Do not reserve here, staff are horrible, and there's a high risk of theft.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    The location smelled and cleanliness seemed like an afterthought. We arrived in two cars for our stay, while we attempted to check in, a friends car got broken into and had some of their items stolen. The staff refused to provide video footage to use for insurance and they were extremely disrespectful. We requested to cancel our stays as we did not feel safe staying there and they just laughed at us. We ended up at another hotel for the night.

    Nothing.

    Stayed in January 2024

  • Reviewed: 21 January 2024

    9.0
    A good hotel with a good price.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    This was an unexpected stay because of the weather. The shuttle service was great and the room was comfortable and big. The price was right as well. Breakfast was basic, but fine.

    Stayed in January 2024

  • Reviewed: 19 January 2024

    1.0
    Needs to improvement
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything the smell it was trashy the wall paper was not attached looks like nothing like the picture

    The staff was friendly

    Stayed in January 2024

  • Reviewed: 18 January 2024

    1.0
    Will never step foot inside
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The whole environment

    Pest in each room had to be moved twice not to mention the first room had debris on the floor and a medicine pill. The bed linen was stain and the room smelled horrible! The next room toilet got clogged and had mold growing on the wall the towels looked as if they were thrown in place! I thought I did a previous survey so I didn’t have to think of the stay ever again! I will never book with them again! I work in hospitality and housekeeping manager at that and they rooms I can say wasn’t inspected by Housekeeping or Maintenance!

    Stayed in December 2023

  • Reviewed: 15 January 2024

    4.0
    Bad
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was no clean at all. Worst hotel i have to stay. Will never come back

    Is minimal but ok

    Stayed in January 2024

  • Reviewed: 11 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was very rude!

    The room was nice and clean.

    Stayed in January 2024

  • Reviewed: 23 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A little bit far from the city center

    Friendly staff, satisfying breakfast

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    breakfast is good location is good for what we go there for every year
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights

    hallways not real clean rooms just ok

    breakfast was very good always kept up hot and clean always ready on time

    Stayed in December 2023

  • Reviewed: 18 December 2023

    1.0
    Disgusting place, people hanging outside smoking, dirty hallways, bathrooms and elevator. Was afraid to take off my sho
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was dirty

    Filthy, never will I return.

    Stayed in November 2023

  • Reviewed: 15 December 2023

    4.0
    It's okay for a overnight stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The cleanliness of the place and the smell of mildew and mold. There was a spill in the elevator that remained there throughout the day into the evening. The bathroom was not the best however, it did look as if they were trying to renovate because the sink was fairly new.

    The breakfast and location were both good. The bed was very comfortable as were the pillows.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    4.0
    Will not be returning until they update their rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    My room had roaches ,room smells old , furniture smells like mold .

    The staff was very nice.

    Stayed in November 2023

  • Reviewed: 4 December 2023

    9.0
    Comfortable and friendly.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    People hanging out in the parking lot.

    Stayed in November 2023

  • Reviewed: 3 December 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Where do I begin? They advertise a shuttle service to and from the airport but my wife and I were waiting for over an hour in the freezing cold for a shuttle that never came. We had to get a ride from a shuttle from another hotel, whose driver saw us looking upset and offered to help. When we got to the hotel we saw 2 shuttles parked and the drivers standing there doing nothing. Secondly, when we got to the room, there was an old, damp smell to it. The "clean" bedsheets had stains on them, the towels had stains and HAIR. One of walls looked like it had a huge hole in it that wasn't repaired properly. There were also bugs in the bathroom. It was horrible. The shuttle driver who took us back to the airport was at least fairly pleasant. Can't in good conscience recommend this hotel to anyone.

    The only positive thing I can say about this hotel is that the breakfast was okay. Not amazing, not horrible, but okay.

    Stayed in November 2023

Showing 76 – 100

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