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Reviews of Comfort Suites The Colony - Plano West 3 stars

4796 Memorial Drive, The Colony, TX 75056, United States

#13 of 13 hotels in The Colony

Guests' Choice

Review score

Based on 407 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    8.4

  • Facilities

    7.1

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 2 May 2024

    7.0
    Would not recommend
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was 85 degrees when we walked in to it. There were 3 of us staying there and only 2 towels. The pillows were tiny squares, like they cut the pillows in half. No hot water for showers in the morning. Lukewarm. No soap in the shower.

    Stayed in May 2024

  • Reviewed: 10 April 2024

    7.0
    Comfortable beds in large but somewhat worn room
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No cleaning (over four nights stay). The bathroom looked worn and would need refurbishing .

    Large room with comfortable beds. Decent breakfast.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    7.0
    It was ok! I probably would stay again!
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast need some work! Food was half cooked or burnt! I paid for a room with a spa bath in it and the bath was nasty! Soon I turnt on the jets stuff was flowing in the water! I couldn’t relax while I was away from home!

    The was nice and 35 minutes away from where we needed to go! So it was convenient for us!

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    It was fine.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The TV was located between a lounge and beds. From both positions it is awkward to watch the TV. The toilet did not flush properly.

    The breakfast was not available when we stayed. I had to leave at 6:30am and was told breakfast was open at 7am.

    Stayed in March 2024

  • Reviewed: 15 October 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool and hot tub was freezing. Hot tub didn’t work and staff didn’t seem to care. It was colder than the actual pool was.

    Price, location, big room for the family

    Stayed in September 2023

  • Reviewed: 15 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The first room they put me in smelled like smoke and the toilet didn’t flush properly. I addressed it with the staff and they moved me to to a much better room. Great location quiet

    Stayed in September 2023

  • Reviewed: 6 August 2023

    7.0
    It’s a good place to stay and staff are very nice and helpful.
    • Business trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ac was a bit noisy, remote control didn’t have a menu. No drinking water in the room. And most of all no internet!

    All were good as expected.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was old and run down and my room had a odor. In need of some serious updates. The vanity was in the room part not the bathroom didn't understand why.

    Location

    Stayed in July 2023

  • Reviewed: 13 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Watch their internet. I got a virus, thankfully I had spyware protection.

    Nice staff.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    6.0
    Given end I paid to stay, I had higher expectations
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It’s in great need of repair. The toilet had come loose and wobbled when in use and the floor tiles in the bathroom needed to be glued, grouted and sealed. I almost cut my foot on the edges of them. One of the lamps was missing a light bulb and the freezer space in the refrigerator was so iced, there was no use for it at all. Breakfast service was ok, but there wasn’t any pepper packets left out for guest and none to be found when requested.

    I was greeted and treated with priority

    Stayed in June 2023

  • Reviewed: 21 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights

    bath needs to be updated

    The bedroom was clean and smelled fresh. The sofa in the living area was too inconvenient to use has TV watching. The bathroom appeared to be cleaned but had mold in some chaulked areas and stains on the bath floor but the hot water and showerhead was exceptional.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    6.0
    Unprofessional, hot, unorganized.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Employees were very rude

    Employee was very rude. Charged incorrectly and very unprofessional

    Stayed in June 2023

  • Reviewed: 4 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Bedroom smelled like smoke.

    Breakfast was very good.

    Stayed in May 2023

  • Reviewed: 26 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the elevator didn’t work, the door to the room was hard to close and there was a musty smell

    the area was ok

    Stayed in March 2023

  • Reviewed: 17 April 2023

    7.0
    It was ok room was ok, just need updated, restroom needed better cleaning the was small blood on the door frame it was g
    • Leisure trip
    • Family with young children
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the room needed updating

    it was close to the ballpark/ golf top

    Stayed in April 2023

  • Reviewed: 3 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was very tiny and only one person can fit in there at a time. This hotel needs some remodeling there are many cracks within the building and in rooms, you can tell that only patch up work was done. Many dips in the floors through the floor that I was on which was the second. The phones in the room did not work, and everybody was aware of it. Coffee pot was missing. T.V. was mounted slanted not straight. No hot water only warm water and I let it run for 10 minutes and still nothing. Room towels were smelly so I had to get more towels.

    The rooms were pretty big, great breakfast, and a pool. Love the receptionists they were all awesome.

    Stayed in April 2023

  • Reviewed: 3 February 2023

    6.0
    The mattress was uncomfortable.
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was very uncomfortable, and I awakened with a backache.

    Location close to my job.

    Stayed in February 2023

  • Reviewed: 23 January 2023

    6.0
    Overall I would definitely stay here again. That hot tub was everything!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet at the entrance of the room was coming up and a trip hazard but I informed the manager at checkout and he was going to get it taken care of. We also had a big water bug in our room, but we are from Texas so we are used to them. We also booked online and course the last at the property option but when we got there to check in they had already charged my card. What's the point of giving us the option?

    Breakfast was good and a nice variety

    Stayed in January 2023

  • Reviewed: 13 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All the doors in this hotels looks the same, I was searching for the elevator and walked right past it.

    Close to stores and restaurants

    Stayed in December 2022

  • Reviewed: 29 November 2022

    6.0
    Brian was really great.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 6 nights

    NO Dresser. If we were going to stay one night that would have been fine, but we were there for a week.

    Staff and breakfast was great. The bed was very comfortable.

    Stayed in November 2022

  • Reviewed: 25 November 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    beds were extremely hard and very uncomfortable sheets for the pull out couch weren’t available

    Stayed in November 2022

  • Reviewed: 22 November 2022

    7.0
    Overall, it was a pleasant stay, with the staff and set up of the sleep/living room being the highlight of the stay.
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Requested handicap room. The bathroom handle was broken and the bathroom itself was tiny.

    The staff was amazing

    Stayed in November 2022

  • Reviewed: 29 August 2022

    8.0
    overall it was a pleasant experience
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    shower location

    location

    Stayed in August 2022

  • Reviewed: 27 July 2022

    7.0
    good and convenient
    • Business trip
    • Family with young children
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    has a bit of a smell in the room and in the pool

    was good normal room

    Stayed in July 2022

Showing 1 – 25

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