Area is loud, and there was a lot of noise from the room with the adjoining door. We could see light underneath the door when they were there so the sound came through very clearly.

Beautiful view, comfortable room. Great location and good value for the area.

Stayed in May 2024

Hotel is very old (1893). We were in Room 578 and thought it odd that we could gain unrestricted access to the corner room as we controlled the lock and the occupants of the corner room did not. So, security at this facility is an issue. The door accessing the room the other direction had been screwed shut with two screws that would be easy to undo. One screw had actually split the wood of the door. Parking is weird and very expensive. $62/day with no in-out privileges. Definitely not user friendly and limited in scope. Hot water is not very hot and a trickle so bathing was a tepid experience.

Arrival, Staff was very helpful. Access to Chicago attractions is easy. School of the Art Institute of Chicago, Field Museum, etc. Hotel itself is charming and nicely appointed but workmanship has not kept up with the original quality. View from the room was amazing!

Stayed in May 2024

Hallways are old with old carpet and old decorations. It needs to be updated. They also need to install controllable heating and cooling units.

Lobby was beautiful and location was perfect.

Stayed in May 2024

In fact, many have already written here, that the hotel needs renovation of the rooms, the furniture and accessories are actually all ok.

Spacious rooms. The hotel is also dedicated to ESG themes and I liked that there is no daily cleaning. The cleaner only asks if there is a need, e.g. for toilet paper or coffee. White towels are a nice white, not gray.

Stayed in May 2024

The conjoined room. I did not see that anywhere on the ap before purchasing. I was never aware nor told. And the very small TV in the room.

The vintage look and feel we're great. The view of Buckingham Fountain and Lake Michigan was spectacular.

Stayed in May 2024

Very low water pressure for the shower.

Big rooms, lot's of space.

Stayed in April 2024

limited desk staff

Bellmen

Stayed in April 2024

The lights in our bathroom went out about midway through our stay, the room was kind of small, looked a little on the cheaper side but definitely passable as a hotel room.

It was affordable and the staff were friendly and the breakfast cafe was pretty good.

Stayed in April 2024

Tv was too small. Water pressure was not good. Had lake view but could not really see the lake.

Location was great. Staff was very helpful. Beds were firm but not uncomfortable.

Stayed in April 2024

Not a lot of options in either restaurant and only so/so regarding taste.

Location and room

Stayed in April 2024

Basically, this is an old, noble hotel. I have stayed here many times. I love it, but the general feel of the hallways and public spaces is just a tad on the shabby side, and the mechanical systems (climate control) are obsolete. On the other hand, one night we were cold and asked for a small heater and the staff quickly responded, sending one up to our room.

View is superb Location is great Large, comfortable room Staff was helpful

Stayed in April 2024

Perfect location next to Roosevelt University!

Stayed in April 2024

That you could not adjust the ac to go on. Was told the heat was on and that can not control that.

Beautiful view

Stayed in April 2024

Bedding and room making every 2 days

Location

Stayed in April 2024

All was ok

It was big but clean

Stayed in March 2024

Check in was supposed to be at 3 and our room was not ready. Waiting with a bunch of kids after a long day is not ideal.

As my 14 year old put it, it was "bougie"

Stayed in March 2024

Our original room had no water so we were moved to a different one. The heater didn’t work and was producing cold air.

The staff was very welcoming and the rooms were clean. The location was excellent.

Stayed in March 2024

We had to request our room to be serviced. If we didn’t, it wasn’t done, which happened once.

Friendly and helpful staff. Good size rooms.

Stayed in March 2024

No heating

Location

Stayed in March 2024

Nothing

Lovely hotel clean great location near metro

Stayed in March 2024

Person checking us in wasn't friendly at all. Booked 2 rooms and 1 was in one tower and the 2nd was in the other tower. Only one elevator working in the north tower. Rooms need updated

Location and price

Stayed in March 2024

Location

Breakfast was poor choice…location excellent

Stayed in March 2024

The bathtub (which is simultaneously also the shower) didn’t drain the dirty water properly.

Amazing location! Many restaurants and shops within walking distance. Public transportation was easy to reach and nearby. Great size rooms. Friendly staff. Small fridge in room to keep some food and drinks refrigerated. Clean rooms. Gorgeous view of the city.

Stayed in March 2024

Room was very warm and we couldn’t seem to adjust the portable unit to cool it.

Location and staff.

Stayed in March 2024