520 South Michigan Avenue, Chicago Loop, Chicago, IL 60605 , United States
#182 of 182 hotels in Chicago
Guests' ChoiceBased on 3910 hotel reviews
7.2Cleanliness
7.4
Comfort
7.5
Location
9.2
Facilities
7.0
Staff
7.8
Value for money
7.1
Free WiFi
7.6
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End of dialog contentReviewed: 19 October 2023
Rachelle
New ZealandCarpet down windowside of the room for the 4 nights we were there, was Damp enough that your socks would get wet. Shower never got hot, just Luke warm. Housekeeping was erractic with timing and renewing/replacing of towels/products. Beautiful old building but certainly needs some TLC
Location was great. Large room with plenty of draw space.
Stayed in October 2023
Reviewed: 18 October 2023
David
United KingdomNot the fault of the hotel but there was a lot of external noise which did interfere with getting a good night's sleep.
Pretty much everything was as I would have expected, comfy bed, good bathroom facilities and all very clean.
Stayed in September 2023
Reviewed: 18 October 2023
Morten
NorwaySmal tv
Grate room with sight over the park and lake Nice bathroom with shower and tub Wi-Fi was great too.
Stayed in October 2023
Reviewed: 17 October 2023
Aine
United KingdomA bit dated but no issues
Really clean. Quiet
Stayed in October 2023
Reviewed: 16 October 2023
Paul
United KingdomBreakfast took too long and it was on the cool side when served
Fantastic location, amazing view to lake Michigan
Stayed in October 2023
Reviewed: 16 October 2023
Gabrielle_of_roses
FranceThe staff wasn't friendly
Confort
Stayed in September 2023
Reviewed: 16 October 2023
Anne
United KingdomAir conditioner very loud and didn’t cool the room. Curtains didn’t block out all the light, lots of gaps.
Great location and big room
Stayed in October 2023
Reviewed: 15 October 2023
Wayne
AustraliaLocation, atmosphere, plenty of shops and cafes.
Stayed in October 2023
Reviewed: 15 October 2023
Daniel
AustraliaI wish they have a swimming pool
Excellent location, well sized room, comfy beds, friendly and generous staff(they were able to help us when arrived and through the stay),
Stayed in October 2023
Reviewed: 15 October 2023
Barbara
United StatesBreakfast and lunch restaurant was limited menu and not flexible plus overcharged us. One bartender very "curt" but others nice. No need to be short or careless. Plus, we had to ask for a table to sit at and an extra chair for the room. Huge bathroom but little counter space, 1 towel rod and 1 hook. $200+ per night....hmmm
Good location
Stayed in October 2023
Reviewed: 15 October 2023
Les
AustraliaThe bathroom was quite dated.
The location was good, reasonably central. The bed was comfortable.
Stayed in August 2023
Reviewed: 14 October 2023
Sarah
United KingdomThe hotel is very old and is in need of a significant refurbishment. The rooms were comparable to a youth hostel standard.
The location was amazing!
Stayed in October 2023
Reviewed: 13 October 2023
Carolyn
United StatesThe first room I was assigned to was in an isolated area and smelled of exhaust from the parking facility below it. The following morning the clerk at the front desk moved me to a much more suitable room.
Stayed in October 2023
Reviewed: 13 October 2023
Daniel
SpainThe hotel is a little bit old and you can see at each corner, it does require renovationn. The staff at the desk was not particularly friendly.
Stayed in October 2023
Reviewed: 12 October 2023
Zachary
CanadaGreat location. Made it a very walkable stay for us.
Stayed in September 2023
Reviewed: 12 October 2023
Kelly
BrazilThe bathtub is clogged and the shower is very weak
Excellent location
Stayed in September 2023
Reviewed: 12 October 2023
Bill
CanadaNO FREE parking or breakfast.
Room was kind of small & the door was stuck when trying to open or close.
Stayed in October 2023
Reviewed: 10 October 2023
Francis
United StatesThe TV screens were very small. The shower tub drained very slowly. The temperature in the room is hard to control. The bathroom door didn't close all the way or lock. The beds are very firm.
The location for the marathon was perfect. The family suite was large enough for my family.
Stayed in October 2023
Reviewed: 10 October 2023
Melyssa
CanadaSmell bad…
Location is perfect!
Stayed in October 2023
Reviewed: 10 October 2023
Michel
NetherlandsGehorig
Vlakbij start/finish marathon
Stayed in October 2023
Reviewed: 9 October 2023
Jose
ColombiaBreakfast not included, hot water issues, WiFi issues (not easy to connect and a lot of problems)
Location, history
Stayed in October 2023
Reviewed: 9 October 2023
Robinson
United StatesTV was too small --the doorman brought our bags up without asking or requesting any assistance (a technique to ensure service tipping) and I have no problem with the doorman
We loved the place-been here 3 other times in the past 2-3 years. We thought the TV was a bit small, and valet parking ($62 per night-we were in at 5 pm Friday-check out Sunday at noon) was a bit steep but OK. We will stay here again.
Stayed in October 2023
Reviewed: 9 October 2023
Emma1022
United StatesThe rooms are older which I saw in the pictures but clean.
Loved the location while in town to run a race that’s started at Grant Park!
Stayed in October 2023
Reviewed: 8 October 2023
Erwin
CanadaExcellent location
Stayed in October 2023
Reviewed: 7 October 2023
Pamela
United StatesFacility needs tlc.
Took almost an hour to get biscuits and gravy, sausage was v weird tasting sweet and looked like cardboard, there was no indication on menu that it was anything other than normal. V expensive v slow, threw our whole day off.
Stayed in October 2023
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