25402 Katy Mills Parkway, Katy, TX 77494, United States
#12 of 37 hotels in Katy
Guests' ChoiceBased on 120 hotel reviews
8.3Cleanliness
8.8
Comfort
9.0
Location
8.9
Facilities
8.8
Staff
8.9
Value for money
8.1
Free WiFi
8.3
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End of dialog contentReviewed: 29 April 2024
Jeanne
United StatesSoap ran out and cleaning service never refilled. Air conditioning was super loud and woke me up every few hours.
Mostly the staff were very friendly except for the little Filipino lady at the front desk. She was a little snippy. Amanda was amazing.
Stayed in April 2024
Reviewed: 16 January 2024
Sarah
New ZealandNothing
Great location good sized room
Stayed in January 2024
Reviewed: 27 November 2023
Angela
United StatesCould’ve had complimentary breakfast but nothing
Hotel was basic hotel not really any perks
Stayed in November 2023
Reviewed: 22 October 2023
Sachana
United StatesNothing
Location, pool and spa
Stayed in September 2023
Reviewed: 18 September 2023
Richard
NetherlandsPrice of the breakfast. It was good but not cheap.
Size of the room and the quality of the internet
Stayed in September 2023
Reviewed: 12 August 2023
Hassien
United StatesOur room had a weird chemical smell, that was easily noticed when entering room. The smell would seem to dissapate aftwr being in the room for a few minutes.
Location and staff was great.
Stayed in August 2023
Reviewed: 24 July 2023
Patricia
United StatesMembers of my family were disappointed that we were limited as to what foods we could bring in for our family reunion.
Property was clean. The room was spacious. Staff was courteous and helpful.
Stayed in July 2023
Reviewed: 21 July 2023
Anne
United StatesThe breakfast buffet was delicious.
Stayed in July 2023
Reviewed: 23 January 2023
Valerie
United StatesSunday morning 1/22 staff person needs training in customer service and friendliness.
Saturday morning and afternoon staff were wonderful. Great interactions when I called to ask for early check-in rules and when we actually checked in. Very kind Saturday afternoon person reassured me my booking was nearest accommodation to the venue and we would be more than comfortable.
Stayed in January 2023
Reviewed: 27 December 2022
Alan
United StatesThe room and accommodations were nice, just a few very small issues.
This is corrective information only. Precious and the gentleman at the front desk were very nice and accommodating. Really, there were no major issues, but the refrigerator was missing a piece that kept them from falling out of the door. After getting out of the shower. I found there wasn't a blow dryer in the room. Precious took care of the problem in a timely manner. The elevators were malfunctioning, and I was worried that we would get stuck in it. Also someone needs to go through the towels, and a few of them need to be replaced. Over all these are minor issues and considering being short staffed and the Holiday we were fine. Husband has been battling Cancer and we just needed to get away.
Stayed in December 2022
Reviewed: 6 November 2022
Thomas
United StatesNot enough furniture in room.
Not a Holiday Inn!!!!
Stayed in November 2022
Reviewed: 3 November 2022
Sue
United Kingdomnothing
location room
Stayed in October 2022
Reviewed: 17 October 2022
Karen
United StatesThe tub stopper would not work properly
The room was very nice
Stayed in October 2022
Reviewed: 5 October 2022
Elisa
United StatesToo pricey, didn't even have a continental breakfast or restaurant! Just a starbucks.😔
Pool/hot tub was nice.
Stayed in September 2022
Reviewed: 20 September 2022
Al
United StatesTelevision had very limited choices
Convenient area
Stayed in September 2022
Reviewed: 25 June 2022
Shirley
United StatesThe breakfast was absolutely delicious! Great shower. Comfortable bed. Night desk girl very good. We’ll lit parking area.
Stayed in June 2022
Reviewed: 12 April 2022
Derek
United StatesNo complimentry breakfast
Whirlpool
Stayed in April 2022
Reviewed: 2 April 2022
Ricky
United StatesBreakfast was not included with the stay.
The location was great, the staff was friendly and it was clean.
Stayed in March 2022
Reviewed: 5 March 2022
Joyce
United StatesWould like to get good brewed coffee at the hotel without paying Starbuck's prices. The option to buy coffee/meals/drinks is provided on main floor but all were a little pricey. However, I was not looking for food or happy hour, just a coffee station with better coffee than what you can make in your room. Also, the catalytic converter was stolen from our vehicle during the night. I do not blame that on hotel as it is a big problem right now. And, we parked away from the front door. But, we did learn there are no cameras at hotel so feel this should be mentioned.
Location was good. We were attending a wedding in Katy. Room spacious, good layout. Quiet and comfortable. Staff at check in accommodating. Asked to be away from the elevator at end of transaction and this was done with no problem.
Stayed in March 2022
Reviewed: 16 August 2021
Rick
United StatesWe did not get fresh towels for our 2nd night, had to request towels.
We had to purchase breakfast, it was good.
Stayed in July 2021
Reviewed: 2 August 2021
Don
United StatesWould have liked free breakfast but really everything was great
Location and facilities
Stayed in July 2021
Reviewed: 25 June 2021
Rachel
United StatesDon’t like that they charge for parking
Comfortable
Stayed in May 2021
Reviewed: 20 June 2021
Sandra
KuwaitI would like to suggest to put a safety box in the rooms.. I couldn’t fine one in my room!
Location, clean rooms and Starbucks coffee store located in the lobby.
Stayed in June 2021
Reviewed: 30 December 2023
Rebecca
United StatesNot much at all. It was a beautiful hotel
Convenient and close to everything we needed
Stayed in December 2023
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