Reviews of Courtyard by Marriott Pleasanton 3 stars
5059 Hopyard Road, Pleasanton, CA 94588, United States
#4 of 14 hotels in Pleasanton
Guests' ChoiceReview score
Based on 210 hotel reviews
8.5Score breakdown
-
Cleanliness
8.9
-
Comfort
8.8
-
Location
9.1
-
Facilities
8.7
-
Staff
9.2
-
Value for money
8.3
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 18 May 2024
Ted
United States10 reviews7.0Good- • Leisure trip
- • Solo traveller
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Being charged for parking when the was only a few cars and massive available parking
It was quiet
Stayed in April 2024
-
Reviewed: 13 May 2024
Corey
United States1 review10“All good”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Toilet handle was broken
Stayed in May 2024
-
Reviewed: 3 March 2024
Sara
United States6 reviews1 helpful vote8.0“Good value-very pleasant stay”- • Leisure trip
- • Solo traveller
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
The water never got warm at the sink. And it took a very long time for the water to get hot enough on the shower. That was pretty much the only thing that was not good.
Room was large and very comfortable. TV was large. Happy with App choices for Internet TV.
Stayed in March 2024
-
Reviewed: 29 February 2024
Loni
United States13 reviews8.0“Amazing staff.. Commendations to every person encountered there. I will stay again.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
PET HAIR: I did not know you folks allowed pets. The ottoman in our room was loosely covered in what looked like pet hair. I forgot to mention to the property manager and am glad for the opportunity to do so now. I will call the property.
The staff and coffee counter were all over the top nice and easy to work with. The Manager excelled at helping me with my special needs. Your folks are lucky to have him and every staff member I met.
Stayed in February 2024
-
Reviewed: 13 February 2024
Chelsea
United States4 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
I was really disappointed in the shower, the water pressure was not good and the shower head didn't help to optimize the available water pressure. It was a little bit confusing to navigate the hotel. I was also frustrated that they charge for parking when there was ample parking and minimal cars in the parking lot.
It was very quiet. The bed was comfortable. The fitness center was nice.
Stayed in February 2024
-
Reviewed: 26 December 2023
Maggie
United States5 reviews4 helpful votes8.0“We stay here when we visit family in Pleasanton and like having the bistro in the lobby.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Our pillows were flat and uncomfortable.
The location is perfect for our needs. The staff is friendly.
Stayed in December 2023
-
Reviewed: 19 December 2023
Annie
United States12 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
The beds were not comfortable.
Great location. Bistro convenient
Stayed in December 2023
-
Reviewed: 18 December 2023
Kimberly
United States10 reviews1 helpful vote10“Love the staff everybody is so accommodating and make you feel very welcome”- • Solo traveller
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Clean and welcoming
Stayed in December 2023
-
Reviewed: 9 December 2023
Jeremy
France31 reviews1 helpful vote7.0Good- • Business trip
- • Solo traveller
- • King Room with Sofa Bed
- • Stayed 6 nights
- • Submitted via mobile
Breakfast not included and not various. Fitness room not well equipped.
Confort of the room
Stayed in December 2023
-
Reviewed: 16 November 2023
Frank
United States12 reviews1 helpful vote8.0“Will consider staying again on my next business trip”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
Breakfast options were limited
Convenience to local restaurants and businesses
Stayed in November 2023
-
Reviewed: 5 October 2023
Nancy
United States1 review8.0“Very pleasant stay with the exception of the”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
We had one difficulty in our room. The door between the bathroom sink and spacious counter would not close so every time we went into the sink area, the light and fan in the bathroom would be activated. The noise of the fan going was quite irritating. We had already unpacked and hung our clothes in the closet, etc so decided to deal with it. My husband was able to stretch one of the hand towels from the sink towel rack to cover the door sensor so that we could use the sink and bathroom mirror without activating the bathroom fan and light. We reported this to the front desk when we checked out the next morning so are sure that the issue has been remedied.
We were attending a large 50th wedding anniversary celebration at the nearby Double Tree Hotel. But since a few of their guests mentioned the noise there from the two nearby freeways, I chose this Marriott which was 1.5 miles further away. Our room was laid out very well and was very comfy and quiet. And the mattresses on our two queen beds were very comfortable. Our breakfast was delicious and quite creative, But it would have been great if our choices had been printed out or posted somewhere, Instead the gal at the counter had to explain what the two choices were. And since the choices were so creative, we were not quite sure exactly what would be in each of the main dishes. Fortunately both of our choices were very delicious and ample in size. But we were surprised with a couple of ingredients that were included.
Stayed in October 2023
-
Reviewed: 2 October 2023
Christine
United States11 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Was great for our road trip purpose. Had all the necessities and was well cared for but seemed to lack any panache.
Nice and clean motel for an overnight. Surprised we were charged for parking with a large empty lot. It is a classic somewhat minimalist room. All the necessities.
Stayed in October 2023
-
Reviewed: 1 October 2023
Teres
United States9 reviews10“Convienent location, close to restaurants, clean, friendly.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Expensive eating inside hotel.
Location, close to venue, close to restaurants
Stayed in September 2023
-
Reviewed: 24 September 2023
Michael
United States30 reviews4 helpful votes9.0“During my days working I stayed at many hotels. What makes the hotel are staff and cleanliness.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Room setup as noted above. Quick and convenient.
The room was clean. The set up seemed like it wasn’t setup correctly. The bed was on the wrong wall if you wanted to watch TV.
Stayed in August 2023
-
Reviewed: 21 September 2023
Jeremy
France31 reviews1 helpful vote8.0“A few nights in Pleasanton”- • Business trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
The breakfast is not included, with limited choice and very expensive.
Confortable rooms, well equipped and beautiful swimming pool.
Stayed in September 2023
-
Reviewed: 4 September 2023
Katrina
United States4 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
The bed was uncomfortable We should not have to pay for parking 🙄 who does this. The room.was expensive for 1 night already
Stayed in September 2023
-
Reviewed: 16 July 2023
Tammy
United States41 reviews9.0“Michael was great help switching our room to double beds and making sure we had a room walking distance to Mavericks”- • Leisure trip
- • People with friends
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing
Our room was walking distances to the Mavericks.
Stayed in July 2023
-
Reviewed: 14 July 2023
Radu
United States5 reviews1 helpful vote10Exceptional- • Business trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Ok
Stayed in July 2023
-
Reviewed: 29 June 2023
Matt
United States16 reviews2 helpful votes8.0“Nice place”- • Business trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Had to pay for parking permit which was odd.
Area was nice. Had food/snack area in lobby. Clean
Stayed in June 2023
-
Reviewed: 18 June 2023
Elizabeth
United States5 reviews10“Great Place”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
How comfortable the bed was and how clean the place was.
Stayed in June 2023
-
Reviewed: 10 June 2023
Geraldine
United Kingdom32 reviews1 helpful vote7.0“A very affordable place to stay in Pleasanton”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing. It’s a bit soulless and corporate but that’s what I expected from a Courtyard by Marriott anyway.
The price (compared to other options in Pleasanton). The cleanliness.
Stayed in June 2023
-
Reviewed: 6 June 2023
Veronica
United States3 reviews10“loved and highly recommended and can’t wait to stay again .”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
the service and the cleaness of the room .
it was very clean and welcoming .
Stayed in May 2023
-
Reviewed: 28 May 2023
Gordon
United States38 reviews3 helpful votes10“Kinda expensive, but nice.”- • Business trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
No jacuzzi
Nice TV. Nice shower. Bed was ok
Stayed in May 2023
-
Reviewed: 10 May 2023
Rafael
Philippines11 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
safe & quiet location
Stayed in May 2023
Guests also reviewed these properties:
-
Odalys City Nice Le Palais RossiniNice, France
-
Drachenburg & WaaghausGottlieben, Switzerland
-
Lazy Bear LodgeCranbrook, Canada
-
Esperos Mare ResortFaliraki, Greece
-
Hotel des ArcadesCéret, France
-
Tomjachu Bush RetreatNelspruit, South Africa
-
Harbour View Host Family Bed and BreakfastPieta, Malta
-
Apartment MesseCologne, Germany
