It's very clean and comfortable there and I like the fact that it is close to cypress surgery center my disability daughter has to go there alot

Stayed in May 2024

The location was great for my needs. The room was comfortable, and the staff was very friendly and helpful.

Stayed in December 2022

Staff food variety price of food value of hotel to price

Pillowals bar restaurant television options cleanliness

Stayed in July 2022

The prices were expensive. There's no housekeeping unless you ask. Food is expensive and pre cooked

The room was nice. Apps on TV was a bonus. They offer Starbucks in the lounge.

Stayed in June 2022

No breakfast, again one person in the morning having to do the front desk and the bar area. She did a good job but a lot of work for one person and extra waiting time for the patrons

There was one gal doing everything and she was still extremely friendly.

Stayed in May 2022

It was a little overpriced for the accommodations. The room was very muggy, the AC didn’t seem to cool sufficiently. The ice machine was broken on our floor. Breakfast is a la cart and very pricey as well.

The location was quiet, felt safe, and very convenient for our trip needs. Plenty of restaurants and shops nearby.

Stayed in May 2022

nothing

quiet

Stayed in April 2022

They were very accomadating and gave us the best price for our reason for staying

Stayed in February 2022

We were near the door to the parking lot, which was convenient, but the door was pretty noisy as it closed each time someone entered. Thankfully it was not a busy night.

Cleanliness, location, ease of booking and registration, comfort

Stayed in December 2021

complinary

It is stupid to charge for breakfast

Stayed in November 2021

Located near shopping and restaurants! The room was on 3rd floor very quite had balcony! Staff was friendly great suggestion for takeout!

Stayed in October 2021

Restaurant closed

Stayed in October 2021

rod that hangs towel was nearly broken

did not eat breakfast.

Stayed in September 2021

The lobby is all hard surfaces so with people in the bar I could barely hear the clerk at check-in. Parking was $30/day which I didn't see when I reserved my room online.

The room was very comfortable and clean. Close to downtown attractions, easy to walk around. Staff was friendly and helpful. I chose the Starbucks in the lobby for breakfast - the coffee was good, the staff was efficient.

Stayed in September 2021

There should be free breakfast like most places. Not $5 for a breakfast sandwich only

Very clean

Stayed in June 2021

One room was not provided any blankets for the sofa bed and office was closed when went down to request them.

Stayed in May 2021

Perfect

Stayed in March 2024

Could use a restaurant

First class. Comfortable bed. Very clean.

Stayed in March 2024

We had reservations for a Queen 2 queen bed room for our family of 4. We had even included in our reservation that we would be arriving between 9 and 10 pm and booking.com sent an email saying that "special request" to check in late had been approved. After waiting at the front desk with no worker for about 20 minutes, someone came and checked us in without comment about any issues accommodating our reservation. We get to our room to find 1 king bed. For 4 people. I went down to change it and they said they literally did not have any double bed rooms left and the entire town was booked solid due to 3 different sporting events. We called booking.com who gave us even more of a runaround, blaming the hotel, telling me that they cant do anything but ultimately, after being on the phone with booking.com for 40 minutes, speaking with 2 people and being disconnected once, that they would try to get the hotel to make it right. The next morning we asked the front desk if there would possibly be any double rooms we could move into that night since we knew one of the events would be over by that night. He said he would have something after the checkout time. So the afternoon of the 2nd day they transferred us to a room like we reserved to begin with and had already paid for via booking.com. The next day, after we checked out of the hotel we received via email an invoice directly from the hotel showing we paid for the 2nd night AGAIN but this time directly to Courtyard Marriott. Keep in mind we stayed 2 nights and had already paid for those 2 nights through booking.com. Further recall that only 1 of those nights was in the room we paid for. I promptly called the hotel where I spoke to 2 more people. The 2nd person, even after I explained the ENTIRE situation again, got smart and said well it sounds like we only charged you for 1 night and we should have charged you for 2. I explained again that we had already paid for both nights through booking.

We had reservations for a Queen 2 queen bed room for our family of 4. We had even included in our reservation that we would be arriving between 9 and 10 pm and booking.com sent an email saying that "special request" to check in late had been approved. After waiting at the front desk with no worker for about 20 minutes, someone came and checked us in without comment about any issues accommodating our reservation. We get to our room to find 1 king bed. For 4 people. I went down to change it and they said they literally did not have any double bed rooms left and the entire town was booked solid due to 3 different sporting events. We called booking.com who gave us even more of a runaround, blaming the hotel, telling me that they cant do anything but ultimately, after being on the phone with booking.com for 40 minutes, speaking with 2 people and being disconnected once, that they would try to get the hotel to make it right. The next morning we asked the front desk if there would possibly be any double rooms we could move into that night since we knew one of the events would be over by that night. He said he would have something after the checkout time. So the afternoon of the 2nd day they transferred us to a room like we reserved to begin with and had already paid for via booking.com. The next day, after we checked out of the hotel we received via email an invoice directly from the hotel showing we paid for the 2nd night AGAIN but this time directly to Courtyard Marriott. Keep in mind we stayed 2 nights and had already paid for those 2 nights through booking.com. Further recall that only 1 of those nights was in the room we paid for. I promptly called the hotel where I spoke to 2 more people. The 2nd person, even after I explained the ENTIRE situation again, got smart and said well it sounds like we only charged you for 1 night and we should have charged you for 2. I explained again that we had already paid for both nights through booking.

Stayed in February 2024

Room was very, very cold, took hours to warm up. Staff brought extra blankets twice, but ridiculously cold

Clean, easy access, efficient friendly staff

Stayed in November 2023

There are no microwaves in the rooms so if you wanted to heat something up you had to go to the lobby, there isn't hairdryers in the rooms, and the pool was freezing cold so my 3 year old daughter was super upset that she couldn't go swimming, I mean the water was so cold her lips were turning purple after just 10 minutes

The rooms were very clean and the staff was super nice and helpful

Stayed in May 2023

No continental breakfast! No microwave in room!

No continental breakfast!

Stayed in March 2023

nothing

the employees were friendly and it was very clean. the beds were comfortable. it was within walking distance to the surgery center.

Stayed in March 2023

Open longer for breakfast

Didn’t eat breakfast.

Stayed in February 2023