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Reviews of Best Western Diamond Bar Hotel & Suites 3 stars

259 Gentle Springs Lane, Diamond Bar, CA 91765, United States

#3 of 3 hotels in Diamond Bar

Guests' Choice

Review score

Based on 272 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.2

  • Staff

    7.6

  • Value for money

    7.1

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 19 September 2022

    5.0
    it was okay
    • Family with young children
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    breakfast

    pool

    Stayed in September 2022

  • Reviewed: 15 September 2022

    9.0
    Comfortable for it’s time.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    How spacious and clean the rooms were. Also that it was modern and not old.

    Stayed in July 2022

  • Reviewed: 15 September 2022

    9.0
    Enjoyable one-night stop in a nice room.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 1 night

    it was fine, really!

    Staff was really nice and welcoming

    Stayed in August 2022

  • Reviewed: 11 September 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights

    There was an enormous cockroach in my room. It was literally the biggest I've ever seen! I kicked it out of my room; the cockroach ran into the room next door. There is a small hole at the bottom of the doors; I think that's how these critters get in.

    Good location. Overall, my room was great, except for one thing...

    Stayed in September 2022

  • Reviewed: 7 September 2022

    10
    A Pleasant Stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The furniture had a little wear, but still was comfy. Lamps were the main source of light, with no overhead lighting, especially if you keep the curtains closed for privacy. Other than that, it was a pleasant, quiet, and relaxing. I didn't like that I had to leave.

    The room was clean and spacious with nice amenities. Comfy beds and pillows. Quiet room, despite being near a freeway. The room A/C was a plus on our visit to beat the heat. Also, the pool was clean, cool and we were the only ones using it on a hot day. The staff was friendly and helpful. Take advantage of the free breakfast, a nice selection breakfast items including batter to make your own waffle. The hotel is conveniently located within walking distance of a shopping center and restaurants.

    Stayed in September 2022

  • Reviewed: 21 August 2022

    10
    Exceptional
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpet

    All of the above

    Stayed in August 2022

  • Reviewed: 18 August 2022

    1.0
    Our stay was horrible,and unplesant...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights

    Only one Ice machine on the whole property the other one was not working.Air conditioner was dripping water ,its soaked the carpet and the edge of the bed.We had 4 people on the room,I ask the the front desk if i could have some towels and wash cloth since we had 2 towels and 2 wash cloth in the room,she told me housekeeping is gone for the day .she didn't have any.Went to the lobby at 9:15 am for breakfast on day 1 and they said breakfast was over at 9:00am. The 2nd day i ask housekeeping if i could have some more towels,she said i had to give her the dirty one which i only had 2,told her i needed 4 towels she said i cane give you only 2 since i had 2 dirty one.

    Pool was the best thing about our 2 day stay....

    Stayed in August 2022

  • Reviewed: 16 August 2022

    10
    Nice and clean
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The size of the room

    Stayed in August 2022

  • Reviewed: 6 August 2022

    5.0
    would not stay there again.
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    trash cans were overflowing. no maid service during the 5 days we spent there.

    Stayed in August 2022

  • Reviewed: 4 August 2022

    1.0
    • Leisure trip
    • Group
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 24 July 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Redtroom was a bit worn down

    Staff was very friendly and location was great for us

    Stayed in July 2022

  • Reviewed: 19 July 2022

    1.0
    This hotel in California is really bad, bad.
    • Business trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    How can the counter staff treat me as a criminal? I checked into the hotel at around 11:55pm on July 18th, and I went to take a shower when I got to my room. The police nearly smashed the door and came in, and I was half way through the shower. I was called to the door by the police, and the police checked my ID and knew that I was not a criminal arrested by the police. I was still barefoot when I arrived at the door, and the phone and the door key were in the room. I asked the police if you could go to the counter and ask the waiter to come up and open the door. The police said yes, I waited nearly 2:00AM, and then pushed the door only to find that the door was unlocked. The next day I told the manager what happened, and the manager answered me. How do I know if you are a criminal! Is this how your hotel treats its guests? I have called the customer service department to complain, call 1800-780-7234, I hope they will give me a reasonable explanation

    Stayed in July 2022

  • Reviewed: 14 July 2022

    2.0
    overall bad experience would not recommend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    staff was rude shut the pool down in the summer we were there with a soccer team. rooms smelled and the A/C was bad the loud fan in the restroom was horrible when you turned on the light to use bathroom or take a shower

    property was close to shopping and grocery stores

    Stayed in June 2022

  • Reviewed: 1 July 2022

    9.0
    short but sweet
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    n/a

    staff was friendly and property was clean

    Stayed in June 2022

  • Reviewed: 20 June 2022

    1.0
    Don’t stay here worst place ever
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    worst customer service ever ended up leaving a day early and didn’t even get refunded for the day that we left the room was dirty and the AC had flooded the bathroom water was coming from the light fixture

    Stayed in June 2022

  • Reviewed: 13 June 2022

    1.0
    I did not feel the room was clean. It made for a very uncomfortable stay.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 1 night

    The room had a sour smell. The bathroom sink was dirty. There was a smudge of something on the phone. The sheets did not appear clean. I was shocked that they could charge over $200 per night for this room.

    The reception staff was pleasant and tried.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    10
    We would stay again if we need to!
    • Family with young children
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it was great

    location and cleanliness

    Stayed in June 2022

  • Reviewed: 31 May 2022

    4.0
    not great for long term stay.
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    property not clean, found bugs in my restroom. Toliet tissue limit from the proptery. There is no house keeping and I have stayed for 6 days. pillows are not standard size.

    convenient location

    Stayed in May 2022

  • Reviewed: 11 May 2022

    5.0
    Adequate but dirty
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The floors were very dirty in my room, especially around the bed there were piles of dirty. The top of the desk was covered on something very sticky. The ac unit blew out black chunks.

    The staff was very friendly and nice. Check in and out process was great.

    Stayed in May 2022

  • Reviewed: 3 May 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don't like how my 100$ deposit has not been returned back to me yet.

    Breakfast

    Stayed in May 2022

  • Reviewed: 2 May 2022

    10
    amazing and a pleasure to have stayed
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    one of the best hotels I’ve stayed at. great location spot, great customer service from front desk. property & area well maintained and more importantly I felt like I was in a comfortable safe environment.

    Stayed in May 2022

  • Reviewed: 13 April 2022

    10
    My stay at the best western was very comfortable, the gentleman that always takes care of me (I forgot his name) very ni
    • Couple
    • King Room - Freeway Side/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I love how the keep up with the property inside/out.

    Stayed in April 2022

  • Reviewed: 12 April 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Sleeping on freeway side of hotel was noisy.

    Clean and quiet hotel. Great location close drive to stores/food/ and larger cities.

    Stayed in April 2022

  • Reviewed: 17 March 2022

    3.0
    Poor
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bedsheets dirty room dirty

    Stayed in March 2022

  • Reviewed: 14 March 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Freeway Side/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    😁Everything

    Stayed in March 2022

Showing 76 – 100

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