259 Gentle Springs Lane, Diamond Bar, CA 91765, United States
#3 of 3 hotels in Diamond Bar
Guests' ChoiceBased on 272 hotel reviews
6.9Cleanliness
7.5
Comfort
7.4
Location
7.8
Facilities
7.2
Staff
7.6
Value for money
7.1
Free WiFi
7.9
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End of dialog contentReviewed: 19 September 2022
Gao
United Statesbreakfast
pool
Stayed in September 2022
Reviewed: 15 September 2022
Esmeralda
United StatesHow spacious and clean the rooms were. Also that it was modern and not old.
Stayed in July 2022
Reviewed: 15 September 2022
Edward
United Statesit was fine, really!
Staff was really nice and welcoming
Stayed in August 2022
Reviewed: 11 September 2022
Kang-lin
United StatesThere was an enormous cockroach in my room. It was literally the biggest I've ever seen! I kicked it out of my room; the cockroach ran into the room next door. There is a small hole at the bottom of the doors; I think that's how these critters get in.
Good location. Overall, my room was great, except for one thing...
Stayed in September 2022
Reviewed: 7 September 2022
Janina
United StatesThe furniture had a little wear, but still was comfy. Lamps were the main source of light, with no overhead lighting, especially if you keep the curtains closed for privacy. Other than that, it was a pleasant, quiet, and relaxing. I didn't like that I had to leave.
The room was clean and spacious with nice amenities. Comfy beds and pillows. Quiet room, despite being near a freeway. The room A/C was a plus on our visit to beat the heat. Also, the pool was clean, cool and we were the only ones using it on a hot day. The staff was friendly and helpful. Take advantage of the free breakfast, a nice selection breakfast items including batter to make your own waffle. The hotel is conveniently located within walking distance of a shopping center and restaurants.
Stayed in September 2022
Reviewed: 21 August 2022
Mary
United StatesCarpet
All of the above
Stayed in August 2022
Reviewed: 18 August 2022
Edeltraud
United StatesOnly one Ice machine on the whole property the other one was not working.Air conditioner was dripping water ,its soaked the carpet and the edge of the bed.We had 4 people on the room,I ask the the front desk if i could have some towels and wash cloth since we had 2 towels and 2 wash cloth in the room,she told me housekeeping is gone for the day .she didn't have any.Went to the lobby at 9:15 am for breakfast on day 1 and they said breakfast was over at 9:00am. The 2nd day i ask housekeeping if i could have some more towels,she said i had to give her the dirty one which i only had 2,told her i needed 4 towels she said i cane give you only 2 since i had 2 dirty one.
Pool was the best thing about our 2 day stay....
Stayed in August 2022
Reviewed: 16 August 2022
Lisamarie
United StatesThe size of the room
Stayed in August 2022
Reviewed: 6 August 2022
Ronald
United Statestrash cans were overflowing. no maid service during the 5 days we spent there.
Stayed in August 2022
Reviewed: 4 August 2022
Jiayanfei
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 24 July 2022
Abrego
United StatesRedtroom was a bit worn down
Staff was very friendly and location was great for us
Stayed in July 2022
Reviewed: 19 July 2022
Xuejing
United StatesHow can the counter staff treat me as a criminal? I checked into the hotel at around 11:55pm on July 18th, and I went to take a shower when I got to my room. The police nearly smashed the door and came in, and I was half way through the shower. I was called to the door by the police, and the police checked my ID and knew that I was not a criminal arrested by the police. I was still barefoot when I arrived at the door, and the phone and the door key were in the room. I asked the police if you could go to the counter and ask the waiter to come up and open the door. The police said yes, I waited nearly 2:00AM, and then pushed the door only to find that the door was unlocked. The next day I told the manager what happened, and the manager answered me. How do I know if you are a criminal! Is this how your hotel treats its guests? I have called the customer service department to complain, call 1800-780-7234, I hope they will give me a reasonable explanation
Stayed in July 2022
Reviewed: 14 July 2022
Jimmy
United Statesstaff was rude shut the pool down in the summer we were there with a soccer team. rooms smelled and the A/C was bad the loud fan in the restroom was horrible when you turned on the light to use bathroom or take a shower
property was close to shopping and grocery stores
Stayed in June 2022
Reviewed: 1 July 2022
Roxanne
United Statesn/a
staff was friendly and property was clean
Stayed in June 2022
Reviewed: 20 June 2022
Ashley
United Statesworst customer service ever ended up leaving a day early and didn’t even get refunded for the day that we left the room was dirty and the AC had flooded the bathroom water was coming from the light fixture
Stayed in June 2022
Reviewed: 13 June 2022
Stephanie
United StatesThe room had a sour smell. The bathroom sink was dirty. There was a smudge of something on the phone. The sheets did not appear clean. I was shocked that they could charge over $200 per night for this room.
The reception staff was pleasant and tried.
Stayed in June 2022
Reviewed: 12 June 2022
Theresa
United Statesit was great
location and cleanliness
Stayed in June 2022
Reviewed: 31 May 2022
Yang
Canadaproperty not clean, found bugs in my restroom. Toliet tissue limit from the proptery. There is no house keeping and I have stayed for 6 days. pillows are not standard size.
convenient location
Stayed in May 2022
Reviewed: 11 May 2022
Robin
United StatesThe floors were very dirty in my room, especially around the bed there were piles of dirty. The top of the desk was covered on something very sticky. The ac unit blew out black chunks.
The staff was very friendly and nice. Check in and out process was great.
Stayed in May 2022
Reviewed: 3 May 2022
Janice
United StatesI don't like how my 100$ deposit has not been returned back to me yet.
Breakfast
Stayed in May 2022
Reviewed: 2 May 2022
River
United Statesone of the best hotels I’ve stayed at. great location spot, great customer service from front desk. property & area well maintained and more importantly I felt like I was in a comfortable safe environment.
Stayed in May 2022
Reviewed: 13 April 2022
Victoria
United StatesI love how the keep up with the property inside/out.
Stayed in April 2022
Reviewed: 12 April 2022
Gabriela
United StatesSleeping on freeway side of hotel was noisy.
Clean and quiet hotel. Great location close drive to stores/food/ and larger cities.
Stayed in April 2022
Reviewed: 17 March 2022
Abdul
United Statesbedsheets dirty room dirty
Stayed in March 2022
Reviewed: 14 March 2022
Bezada
United States😁Everything
Stayed in March 2022
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