3852 North Roosevelt Boulevard, Key West, FL 33040, United States
#40 of 51 hotels in Key West
Guests' ChoiceBased on 1417 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
7.8
Facilities
7.8
Staff
8.0
Value for money
6.9
Free WiFi
8.0
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End of dialog contentReviewed: 3 June 2024
Rickey
United StatesGood location, friendly stuff.
Good .
Stayed in May 2024
Reviewed: 30 May 2024
Sandro
GermanyNo good support from staff. Our room was lacking of towels and they didn’t react to our multiple asks for them.
Location, pool.
Stayed in May 2024
Reviewed: 21 May 2024
Kathleen
United StatesOlder hotel and no restaurant
The room was very comfortable and clean
Stayed in May 2024
Reviewed: 18 May 2024
Linda
United StatesElevator out of service. I expected an actual hotel. This was an old fashioned 2-story “motel” that had been renovated with each room opening to the outside.
Breakfast was adequate; I expected better.
Stayed in May 2024
Reviewed: 11 May 2024
Beverly
United StatesI didn't like the fact that the cost of taking the complimentary shuttle to and from the downtown area cost $25 a day. This was not explained to us upon checking in. If we had known this, we would have taken Uber each day. It would have been a lot cheaper. We had to give our credit card upon check in for incidentals. I asked if that was for any of the items we might purchase from their little market. She said "yes". We were totally surprised when we had close to $200 on our card upon check out. Since we didn't get a printed receipt, we had to wait for the email to know the charges.
The breakfast selections were great! The staff was wonderful. The room was a little small for a king, but we managed.
Stayed in May 2024
Reviewed: 3 May 2024
Lisa
United StatesIt could stand to be detailed. Crud around door jams and in bathroom around baseboard area
Good. Clean. Plenty of seating.
Stayed in May 2024
Reviewed: 1 May 2024
John
United StatesHaving to use phone to book
Value, clean, location
Stayed in May 2024
Reviewed: 17 April 2024
Gelet
United StatesMore fruits...quality of eggs...more options for tea.
I think more options would be nice regarding the breakfast menu.
Stayed in April 2024
Reviewed: 5 April 2024
Jill
United StatesDifficult to navigate to rooms
The room was large & bathroom was amazing
Stayed in April 2024
Reviewed: 2 April 2024
Katrina
United StatesRefrigerator continued to cut off even after maintenance looked at it.
Great staff and location
Stayed in April 2024
Reviewed: 19 March 2024
Aaron
United Stateshow far it is from downtown
the scenery and pool area
Stayed in March 2024
Reviewed: 18 March 2024
Ronald
United StatesThe pictures on booking.com are not of this property. It looks nothing like this and I was sure we had the wrong place. It is a much older and different building and the handicapped aspects are very difficult, even though the site says wheelchair accessible. There is no restuarant there. Our room was not ready at 4:30 pm even though I had confirmed it with them earlier. I did not see any security and the parking was very difficult. I will hesitate to trust booking.com in the future.
The people were very nice. Our room was just off the pool and on the first floor.
Stayed in March 2024
Reviewed: 17 March 2024
Kristina
United StatesWe didn't get housekeeping til after 5, and on the last night, we didn't get it at all.
The kids loved the pool. Breakfast was plentiful.
Stayed in March 2024
Reviewed: 16 March 2024
John
United StatesLocation
Room location near pool……facilities…..free breakfast
Stayed in February 2024
Reviewed: 14 March 2024
Jeny
United KingdomJust the sign at the front of the car park really. You come in on a busy road, navigating traffic at the lights and then before you know it, you've passed it without noticing it! Then you come back on the wrong side of the road and the sign is hidden behind trees facing the other way.
Outside the town, so the shuttle service is excellent. Breakfast was good. Staff very helpful and friendly. Pool lovely. Cockerels. Iguana. The whole place felt new, clean and tidy. Very nice indeed. Would definitely stay again.
Stayed in February 2024
Reviewed: 13 March 2024
William
United StatesSome of the parking spots were a little small.
The room was clean, the bed was nice and the breakfast was good.
Stayed in March 2024
Reviewed: 11 March 2024
John
United StatesThe constant crowing of the roosters on the hotel grounds. 5am wake-up by roosters was unnerving
The staff were awesome
Stayed in March 2024
Reviewed: 8 March 2024
Turner
United StatesThe roosters waking us up in the early morning hours. But I guess that would be the case at almost any hotel in Key West. They are everywhere. Next time we may want to be closer to the downtown though.
Room was spacious and bed comfortable. Pool was fantastic and clean. Breakfast was good. The staff exceptionally helpful and courteous. There was a shuttle to the downtown every hour.
Stayed in February 2024
Reviewed: 5 March 2024
Steadman
United StatesThe caffe
Clean
Stayed in February 2024
Reviewed: 29 February 2024
Michael
United StatesAll was very nice!
Stayed in February 2024
Reviewed: 25 February 2024
David
United StatesHVAC system was suboptimal
Room, breakfast
Stayed in February 2024
Reviewed: 16 February 2024
Babajko
United StatesThe hotel key stops working the morning you check out. I was locked out with nothing way before check out time in my pjs
Beautiful property, shuttle to downtown, friendly staff. Beautiful room.
Stayed in February 2024
Reviewed: 11 February 2024
Alain0
United StatesN/A
It was clean and a good atmosphere.
Stayed in February 2024
Reviewed: 6 February 2024
Yonette
United StatesNot enough amenities
It was good except sausage everyday only bacon one day. Needs more fruit.
Stayed in January 2024
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