We were given a room next to the ice and vending machines at check-in. I then returned to the check-in and requested a different room away from the noise of the ice and vending machines. I was told no rooms were available for the price I was paying. I asked if the reservation indicated that the room was adjacent to the vending area. The response I received was, "It didn't say it was not." I suggested the young lady with an unempathetic demeanor look again. She found a different room. I thank her.

the location

Stayed in May 2024

Its very very dated. The bathroom is really old and felt dirty

Location

Stayed in May 2024

1. The room wasn't ready as the pool doors were locked, and they worked over an hour to get them open (says the guy at the desk). I'm not sure how that delayed my check-in? 2. "Finally, your room is ready." No one said - There's a lounge - a pool - breakfast. Nothing but - Finally, your room is ready. 3. Called back to the desk 2 hours later as they forgot to get a card for the deposit. 4. Had to ask for toilet paper, as we had none.

Location to family- very convenient

Stayed in May 2024

Had to pay for breakfast even though when I booked it said Breakfast was free. Had an issue with my daughter having a friend join us for the weekend when she arrived at the hotel. Stayed 4 nights would've liked some type of incentive maybe a free night or something especially after what I paid total upon checkout

Beautiful hotel. Great pool. Loved the all access room

Stayed in March 2024

They really need to update the door knobs, my husband got stuck in the bathroom. The door would not open. We had to call the front desk to come and help us. They were very helpful and were able to help us quickly.

It was clean and the staff was friendly.

Stayed in March 2024

Comfortable bed

Stayed in February 2024

We had no hot water in our room, room had cob webs on the walls bed looked like it was broken sunk down when you sat on the edge and box spring went down with it as well, told location we had no hot water and they just said it was a room they don’t normally rent out cause they are aware of the room not having hot water and that we needed to let it run for abt 15 mins to warm up but left it on and running and water was ice cold the whole time and we tried 3 times

Good location

Stayed in January 2024

the pool smelled like pee to many unsupervised kids and no kid fallowed the rules ….they where in ppls faces and very annoying

good location

Stayed in November 2023

Very run down facilities. ☹️. Broken things everywhere, very much in need of updating. Bed was very uncomfortable, sinks in the middle of the mattress. The price we paid was way too much for what we got.

Staff was friendly. Size of room was fine.

Stayed in August 2023

Hotel needs updating, room was small, toilet didn't flush properly and no maintenance to fix it

Convenient, room was clean

Stayed in August 2023

The bathroom was the smallest and oldest design of the three hotels we experienced this week.

We stayed at three different chain hotels this week. The other two had great breakfast at no charge and they were 30% to 50% cheaper room rates and much better breakfast.

Stayed in June 2023

Having to change rooms because there was a hair left on a pillow. Plus keys didn’t work for the room.

Stayed in May 2023

The pool was freezing cold. there was a rusty broken pool light sitting on the bottom of the pool with electrical cords attached to it. tiles were broken around the pool right by the steps to get in it. We attempted to eat in the restaurant inside the hotel, and it took an hour to get our food and it wasn’t good. The pretzel bites were burnt. The chicken Alfredo was also burnt and had almost no Alfredo sauce on it. other people were waiting to eat, and they ended up closing the restaurant/ option for food. The server said she didn’t have any help, which is unfortunate.

very friendly staff/ front desk people. the location was great too.

Stayed in May 2023

poor location, small tight rooms, poor quality breakfast, mediocre beds, lousy pillows

large property, friendly staff, clean

Stayed in May 2023

Bathroom too small. Desk chair broken

It was quiet. Bed was comfortable.

Stayed in April 2023

We were walked to another hotel for our first night due to overbooking and then had to pay a higher rate to stay our second night—even though we were told we would stay for free. We were also traveling with a 4 month old baby and didn’t find out we were walked until we arrived at 9pm. I was hoping to get my baby right to bed when we arrived, instead he couldn’t go to bed until 10pm because we find and get to another hotel. Also, the daytime shift manager was rude.

Stayed in October 2022

ordinary furnishings

location and cost per night

Stayed in September 2022

Electricity was out until 830pm so couldn't get to the room until then because the elevators were not working. There was no customer service recovery. No cookie, no breakfast or even bottle of water.

The bed is comfortable with soft pillows, building is large

Stayed in October 2022

marijuana smokers in nearby rooms

staff

Stayed in September 2022

parking was far from the entrance

it was quiet

Stayed in October 2022

No pool access Overall not up to date and not too clean.

Friendly service.

Stayed in September 2022

The hotel was very dated. It was not very clean and the pool has not been in use for a while. There was breakfast, but the food was not pleasant. They had 1 server and it looked to be all microwaved.

Location!

Stayed in August 2022

A/C fan can not be turned off. It's very old and VERY loud. Entire hotel in need of renovation. No water in Swimming pool

Bed was large and comfortable. Water pressure in shower was good. TV was big and modern.

Stayed in August 2022

No breakfast buffet included. I assumed there would be something included. Not even coffee. Sit down restaurant pricey. Key card didn’t work on outside back door to get to room so had to walk half way around building. Later they had it propped open.

Clean room. Quiet.

Stayed in August 2022