5215 South Loop 289, Lubbock, TX 79424, United States
#69 of 69 hotels in Lubbock
Guests' ChoiceBased on 534 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
8.1
Staff
8.9
Value for money
7.9
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End of dialog contentReviewed: 16 May 2024
Evelyn
United StatesN/A
Spacious room and great food
Stayed in May 2024
Reviewed: 15 May 2024
Gaines
United StatesLove the breakfast and the ambience
Stayed in May 2024
Reviewed: 2 May 2024
Cheryl
United StatesNot enough help in bar/ restaurant. Reception drinks could be of a little better quality. Or maybe a better selection of wine and do not refrigerate red wine.
Very pretty with all the plants. Very friendly staff at check in.
Stayed in May 2024
Reviewed: 15 April 2024
Britnee
United StatesWe had a leak in front of the bathroom vanity and they said it was fixed while we were gone for the day but the floor was still very wet and it smelt moldy musty in the bedroom area.
Stayed in April 2024
Reviewed: 3 April 2024
Melanie
United StatesMy only complaint is that our key cards kept going bad. I was there for four days and had five different key cards. For my last time in the room, I asked a cleaning lady to help me get in. Her key didn’t work either. She hit the door lock a few times, and then it worked.
I have stayed here several times. The staff is exceptional. Friendly and they bend over backwards to help you. The facility is clean. The breakfast is tasty. The beds are comfortable.
Stayed in April 2024
Reviewed: 1 April 2024
Bruce
United StatesRooms are pretty dark. Lots of stains on curtains and furniture made it feel dirty. Just looked dingy so it was hard to rest.
The bar, food and atmosphere is great!
Stayed in March 2024
Reviewed: 18 March 2024
Christian
United StatesOld style hotel but roomy and check in lady was extremely helpful
Stayed in March 2024
Reviewed: 14 March 2024
Abby
United StatesIt needs to be updated.
You could tell they’re trying to do everything they can to make people comfortable and have a wonderful stay.
Stayed in March 2024
Reviewed: 17 January 2024
Ashley
United StatesThe food at the restaurant was not the best. We had the chicken alfredo and the chicken was not cooked or something was wrong with it. For the price it should have been much better.
Overall, everything was great. It was very clean and the staff was wonderful. They were readily available to answer any questions that we had. The rooms were great as well.
Stayed in January 2024
Reviewed: 6 January 2024
Bradley
United StatesOutdated
Breakfast and location
Stayed in January 2024
Reviewed: 26 December 2023
Erin
United StatesOur room was at 53 degrees and we couldn't change the temp or turn the heater on.
The rooms were clean and spacious and the beds were comfortable, breakfast was excellent.
Stayed in December 2023
Reviewed: 19 December 2023
Shaun
United StatesLoved this place main inside area is cool and relaxing. Great rooms. The staff are fantastic and the bar and it’s staff are great delicious breakfast
Stayed in December 2023
Reviewed: 16 December 2023
Claudia
United StatesHow old it looks. No new updates
The price and room size
Stayed in December 2023
Reviewed: 13 December 2023
Jenene
United Statesheater was broken
great breakfast. loved the plants and calm autmouphere
Stayed in November 2023
Reviewed: 25 November 2023
Misty
United StatesHot tub is rarely hot or not working, staff could be a lot more friendly
Love staying here, but you need to always ask if the hot tub is hot. Because a lot of times we’ve stayed it’s been out. The breakfast is great, the managers evening cocktails is good, it’s beautiful inside, it’s always clean, and the beds are comfortable. The staff is fair, not real friendly but otherwise a great place to stay
Stayed in October 2023
Reviewed: 12 November 2023
Christina
United StatesToo warm in our room
Breakfast is always good! The bathroom still had hair in the floor but other than that clean I guess. It was very hit in our room he had the ac on low already and it was just not doing the job couldn't sleep well because of it
Stayed in November 2023
Reviewed: 2 October 2023
Kelly
United StatesTV service
Did not try breakfast. Fairly good access to TTU
Stayed in October 2023
Reviewed: 4 September 2023
Jeanna
United StatesThe pillows The manager reception is becoming less a reception and more about drinking Bring back the snacks
Stayed in September 2023
Reviewed: 8 August 2023
Jennifer
United StatesThe rooms really need a good remodel. The furniture and fixtures are worn. Also, the staff was picking up the breakfast food as people were making their plates. Staff picked up food as an elderly customer was attempting to make her plate.
We love staying at this hotel. It is a wonderful place to gather with family!
Stayed in July 2023
Reviewed: 28 July 2023
Louise
United KingdomBathroom was pokey, roadside noise was loud and so location not good. Sofabed / sofa need replacing as uncomfortable. TV didn't have main channels on so couldn't watch the news.
Beds were comfortable, room size good and breakfast good.
Stayed in July 2023
Reviewed: 23 July 2023
Storey
United StatesThe frame on the pullout bed was broken so the mattress kept sinking down.
The breakfast was excellent!
Stayed in June 2023
Reviewed: 3 July 2023
Lee
United StatesThe staff is obviously in a state of transition or something because there were miscommunications galore. Our room location, how to properly partake in the reception etc
Stayed in July 2023
Reviewed: 15 May 2023
Cindy
United StatesI didn’t like that booking.com jacked my nightly rate up to over 250 per night when the front desk told me they couldn’t can be it go the going rate of 189.00 because by the time I discovered the huge increase, we were checking in. Such a scam and will NEVER use booking again.
Breakfast and kitchen staff were excellent. Good decent size rooms.
Stayed in May 2023
Reviewed: 1 May 2023
Darla
United Statesthe jacuzzi stunk really bad and seemed like we were sitting on slim , too much cleaner very strong.we had to get out.
had a bar restaurant tvs and pool
Stayed in May 2023
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