215 South Hall Road, Alcoa, TN 37701, United States
#14 of 19 hotels in Alcoa
Guests' ChoiceBased on 66 hotel reviews
4.6Cleanliness
5.3
Comfort
5.3
Location
6.9
Facilities
5.0
Staff
6.9
Value for money
5.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 13 May 2023
Jeff
United StatesPillows smelled. No outlet in bathroom.
Close to our venue
Stayed in May 2023
Reviewed: 17 February 2023
Anthony
United StatesPlace needs more pillows and the mattresses were hard the price was a bit high for what they offered I would expect to pay around $75 a night for that place also $20 for the pet fee was not horrible however it should be a deposit not a fee has my dog was very good had no messes does not chew and we felt as though it wasn't unnecessary charge and they don't recognize emotional support animals
I love the locations and the staff was pretty decent
Stayed in February 2023
Reviewed: 7 October 2022
Tiffany
United StatesIt was kinda of a run down place.
Easy check in and out.
Stayed in August 2022
Reviewed: 12 September 2022
Bridget
United Statesvery old, I could see that they’ve tried to update rooms and were clean but our toilet was old and rocked and the outside of motel looks very awful
location
Stayed in September 2022
Reviewed: 11 July 2022
Tony
United Statesoutdated facilities inadequate plugs for charging cell phones/ tablets
good location
Stayed in July 2022
Reviewed: 20 June 2022
Laura
United Statesargue broke out in office as soon as we walked in
It was close to where we were going
Stayed in June 2022
Reviewed: 12 June 2022
Kelly
United StatesVery out dated
It was close to were we had to go
Stayed in June 2022
Reviewed: 15 July 2021
Steve
United StatesPillows
We did have our own breakfast..location is accessible to stores etc. staff's were nice .
Stayed in June 2021
Reviewed: 22 June 2021
Crystal
United StatesOut dated and little run down. But was clean. Bed was hard and old. But for last minute it worked.
Stayed in May 2021
Reviewed: 20 May 2024
Mathewson
United StatesNot clean, bad odor, stains on sheets and pillows, people outside hanging out all night, knocks on the door past 2am. Saw one of them out of the window wearing a hoodie pulled tight covering face
Location
Stayed in May 2024
Reviewed: 12 May 2024
Ed
United StatesWasn't handicap, dirty furniture and very out dated
King bed was ok
Stayed in May 2024
Reviewed: 20 November 2023
Ciara
United StatesEverything. Whole place needs shut down and burned to the grown. Filled with every bug including bed bugs, under the sun.
I only liked how close it was to stores. That’s it.
Stayed in November 2023
Reviewed: 1 October 2023
Werner
DenmarkWe could not stay, it was dirty, old and overpriced
Stayed in September 2023
Reviewed: 16 July 2023
Hays
United StatesSmelly and air conditioning did not work. They replaced and still didn’t work. We left and got another room somewhere else
Nothing actually
Stayed in July 2023
Reviewed: 2 July 2023
Coach
United StatesEverything, nothing to like. Very unsafe 😞
The absolutely worst place I have seen , 87.00 I paid for 15 minutes. There was nothing to like. Thinking about calling BBB
Stayed in June 2023
Reviewed: 15 June 2023
Wendy
United StatesI booked a room for a homeless couple on behalf of my church. The manager refused to let them stay unless we agreed to cover them if they made a mess because their IDs had been stolen. I understood that, but our church wasn't willing to take on that responsibility, so we canceled the reservation. The manager at first refused a refund based on the no refund policy, but because of the circumstances, I let him know that refunding us would be the right thing to do. He agreed to the refund. One month later, and we have still not been refunded.
Stayed in May 2023
Reviewed: 9 June 2023
Tim
United StatesLast night couple moved in next door and was smoking so heavily (even tho it was a non-smoking room) that it wafted over to our room. Ice was $.50, no coffee, no coffee maker
attentive staff, refrig and microwave in room. No frills and quite dated, but comfy and clean. A place to rest your head.
Stayed in June 2023
Reviewed: 6 June 2023
Belka
United StatesEverything
There was NO breakfast!!!! The place should be condemned. The linen was full of stains and cigarette burns. Found 2 cockroaches in the bathroom. Showed them for the owner. He said they come from OUTSIDE! The towels were like rags, with stains, looked washed though.
Stayed in June 2023
Reviewed: 21 May 2023
Daniel
United StatesThe sheets on the bed and furniture were stained. The room was in need of repairs and their was a roach bug crawling on the wall
The staff was very friendly and helpful
Stayed in May 2023
Reviewed: 16 May 2023
Tossiri
United Statesrooms need furnishings and bedding upgrades
honest staff good location no frills
Stayed in May 2023
Reviewed: 15 May 2023
Bryan
United StatesIt's old and dilapidated. It has a large number of what appear to be permanent "guests". I literally drove over a lead connected to a pitbull that belonged to one of the residents as he cooked on his hot plate on the sidewalk outside his room. We arrived at about 10pm. We checked in and got to the rooms,found out that there weren't enough pillows and towels and called the front desk to discover they had left immediately after we checked in. The rooms smelled musky and old cause they are. There's no iron. There's no hair dryer. The towels and wash clothes were dingy yellow. There's a better than average possibility they had been used to scrub the toilet more than once in there lives. There's no complimentary breakfast or complimentary anything. Which is fine but, for $100 a night I feel completely ripped off. The online pics are completely misleading. I would not recommend anyone staying there. It's awful. It's like something out of a movie.
Good water pressure in the tiny little shower.
Stayed in May 2023
Reviewed: 18 April 2023
Paula
United StatesEverything!
Terrible! Sheets were stained, furniture stained and rickety,roaches in bathroom. Soap provided but only half bottle shampoo. No outlets for electrical things. I don't understand how they could pass a inspection.
Stayed in April 2023
Reviewed: 3 April 2023
Angela
United StatesMy sheets weren’t clean . They had crusty stuff on it. On the first night my husband was covered in bites the first day. There were boogers on the wall.
They did replace towels and plastic cups daily.
Stayed in April 2023
Reviewed: 17 January 2023
Jermain
United StatesWished it had 2 beds instead of one King
Right off the highway and close to grocery stores and fast food
Stayed in January 2023
Showing 1 – 25
Rome, Italy
Villanova, Italy
Edwinstowe, UK
Jomtien Beach, Thailand
Beauvezer, France
Vienna, Austria
Tossa de Mar, Spain
Machu Picchu, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content