402 2nd Avenue Southwest, Charleston, WV 25303, United States
#9 of 26 hotels in Charleston
Guests' ChoiceBased on 97 hotel reviews
8.3Cleanliness
9.0
Comfort
8.8
Location
8.4
Facilities
8.8
Staff
9.3
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 14 July 2023
Frank
United StatesNot much - it was fine stay.
Breakfast was good, they could use more waffle irons when a lot o kids are staying there!
Stayed in June 2023
Reviewed: 4 June 2023
Joy
United StatesThe staff was so friendly and helpful. They even had a list of the staff's favorite spots to visit while in town. The staff at this location was a 10/10!
Stayed in March 2023
Reviewed: 24 April 2023
Scott
United StatesAdvertising of pool, had to walk next door to another hotel for access.
Bed was comfortable, front desk was very helpful. Location for travel purposes was good.
Stayed in April 2023
Reviewed: 25 February 2023
Angela
United Statesnothing
Room and bathroom was spacious and clean - breakfast was great
Stayed in February 2023
Reviewed: 7 January 2023
Michael
United Statesa restaurant would have been convenient
extremely clean, new and staff always tiding up
Stayed in January 2023
Reviewed: 11 October 2022
Rita
United StatesThe beds and pillows were a little soft. I couldn't find a switch for the fan in the bathroom. No freezer in mini fridge. A night light would have been nice.
The breakfast was really good. The spinach quiche was delicious. Nice topping bar for the oatmeal. Everything was good. It was nice to have access to pool and hot tub on sister property across the parking lot.
Stayed in October 2022
Reviewed: 16 June 2022
Kecia
United StatesN/A
The staff, location, and cleanliness.
Stayed in June 2022
Reviewed: 11 June 2022
Gavin
United StatesIt was fine.
Location good and breakfast was good. The room was clean and we enjoyed our stay. Very clean and neat. We enjoyed our stay.
Stayed in June 2022
Reviewed: 31 May 2022
Larry
United StatesNo pool
The staff was great!
Stayed in May 2022
Reviewed: 4 April 2022
Frank
United Stateseasy in easy out, great room, great breakfast!
Stayed in April 2022
Reviewed: 16 December 2021
Scott
United Statesnoisy neighbors
Stayed in December 2021
Reviewed: 25 October 2021
Andrea
United StatesPillows were a bit flat. Had a hard time getting the AC regulated throughout the night so we woke up a couple times trying to get comfortable. Breakfast wasn't great.
Our stay was wonderful. It was SO quiet and comfortable. The bed was very comfy and we were welcomed to our room with soft music playing on the TV which set the mood for a very relaxing evening after our drive. It's a very calm and quiet city with close access to the interstate. Staff was amazing.
Stayed in October 2021
Reviewed: 27 September 2021
Erin
United StatesNew, clean, and perfect for a short overnight stay on our road trip home.
Stayed in August 2021
Reviewed: 3 August 2021
Aimee
United StatesBathroom was not clean. Shower did not drain, sink did not drain. Shower had Lyme on the walls, etc
Convenient to I 64. Bed was comfortable, bedroom was clean, breakfast and coffee was very nice to offer guests.
Stayed in August 2021
Reviewed: 3 August 2021
Michael
United StatesIt was all good!
Got a recommendation for a place to eat downtown. Staff very friendly and helpful.
Stayed in August 2021
Reviewed: 13 July 2021
Amanda
United Statescarpet in the room not vacuumed (dirt & a toenail on the floor), one bed looked like someone laid in it
quiet, convenient location, pet friendly
Stayed in July 2021
Reviewed: 13 July 2021
Jon
United StatesA little far from the downtown restaurants but an easy drive.
Clean, spacious, nice staff and an outdoor patio where we could sit with our pet.
Stayed in July 2021
Reviewed: 2 June 2024
Vanessa
United StatesRoom smelled of mildew and mold. The bathroom sink was unbearable with the mildew smell. Wifi did not work.
Room was clean. Staff was friendly.
Stayed in May 2024
Reviewed: 18 January 2024
Elise
United StatesNothing to complain about
The staff was outstanding! They really worked hard to adjust my stay when the weather compromised my arrival date. There was a snafu with booking not updating the dates and I was changed a no show fee. The hotel was able to remedy it and was friendly and genuine in assisting. I wish this level of service was everywhere. Thanks they have security patrolling the parking. They have a hot breakfast. Oat milk and oatmeal for vegetarians. The room was clean. The hotel was clean. Overall this is one of the most highly rated hotel stays I’ve had in a while.
Stayed in January 2024
Reviewed: 25 November 2023
________________ed
United StatesPrefer firmer pillows.
Everything was nice. Rooms were clean and bed was comfortable. Food was very good for breakfast.
Stayed in November 2023
Reviewed: 3 October 2023
Matthew
United Statesfood was bleh
Stayed in September 2023
Reviewed: 16 August 2023
Debra
United StatesI truly can say nothing.
The staff was professional, helpful and engaging. It was refreshing to have everything we needed in a restful atmosphere. They truly seemed to enjoy being there.
Stayed in August 2023
Reviewed: 12 June 2023
Fenstermacher
United Statesconveniently located
Stayed in June 2023
Reviewed: 11 June 2023
Marie-helene
United StatesBreakfast was not very good.
Easy to check in and check out. Very friendly staff.
Stayed in May 2023
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