The aesthetics of the rooms aren't quite up to the standard of a modern hotel and modern bathrooms particularly. The space was good and the bedding:comfort was on par and appreciated.

The location The views The staff The comfort of the bed The space in the room was good The desk for work

Stayed in April 2024

The onsite restaurant menu was very limited and expensive.

The hotel, staff and location were great.

Stayed in April 2024

There are a few, individually small but frustrating things that fell short. It may not have generated enough profit but the lobby bar was great to meet people either early or late evening. The Starbucks is fine and Im sure they pay a great rent but there's certainly nothing unique or inspired about Starbucks and given the choice, which we took we walked blocks to go to a unique, privately owned cafe. On the house keeping end, its was late in the afternoon before our room was made up each day - 5pm ish. One of the bath towels had a wad of chewing gum stuck in it after going through laundry. when we checked in there were two boxes of M&M's on the mini bar - one had been opened and had just a few pieces of candy left. I don't know what's up with the bedding but the sheets are slippery and not comfortable to sleep in, what could be called a comforter definitely was not, and the plastic liner under the sheets made the whole experience pretty unpleasant. Getting charged $15/day on top of being one of the most expensive rooms in Pittsburgh is just dumb and insulting! First - you have to know that everyone who stays with you has some kind of technology with them - bake that cost in and don't make it feel like its an exception or a premium to what you market as best in class travel accommodations. Kinda feels like a road side motel when you get dinged for "extra" that's really expected.

It's a beautiful building that is holding up well. The staff is ambitious and accommodating - front desk, valet etc. Its a great downtown location.

Stayed in April 2024

There was no fridge and you need to pay for internet. Though it is free once you sign up for a hotel membership.

The hotel was very good. Spacious room with a beautiful view. Very good hotel gym with a nice view and a lot of machines. They also had spa and wellness section. This hotel has a Starbucks downstairs so it was easy to get your morning going with a coffee. I love the LeLabo products they have in the bathroom.

Stayed in April 2024

Loved the property

I need to have money refunded from booking.con charged 2x for the rooms! This is unacceptable!

Stayed in March 2024

nothing to note

Very convenient location, Starbucks inside, very clean, very friendly staff!!

Stayed in February 2024

Need to improve details such as making sure the cleaning crew work efficiently and don’t overcharge for the snack bar.

Room is clean and the view is great.

Stayed in March 2024

The rooms need trash cans, a microwave, and some comfortable pillows

Stayed in February 2024

Front desk staff could have been better.

Location was great. Excellent bar and restaurant.

Stayed in December 2023

Lack of racial diversity in clientele and lack of thorough cleaning of guest rooms in the the midst of a high traffic period.

It was a luxury hotel. The food was great, it was also beautifully decorated. The service was great, and the few hiccups we experienced were handled excellently by the staff (shoutout to Jax and Niki)!

Stayed in January 2024

We would not go back here again with so many other high end options in the area. The rooms are a little worn out. Tears in wallpaper etc. the lobby is beautiful! The staff was super friendly so I don’t want to take anything away from that. But there are no refrigerators!!!! In an upscale hotel this shocked me. The restaurant is really just a bar. So we found this hotel to be very non kid friendly. You also have to pay for internet.

Love the location. Especially during the holidays.

Stayed in December 2023

This was an overpaid stay given the lack of usual amenities provided (i.e., no refrigerator, no bottled water, etc.). The parking was $47 (plus a $20 tip, so $67 total!) despite being able to get a $20 spot (I work downtown so I know they are right near the hotel). We requested a refrigerator to keep our breast milk in but it took over an hour to bring to the room, which required us to throw a portion of the milk out. I also found it strange that I had to proactively call to get a wifi password rather than it being written on our room key holder. I went to logon and it stated a $20 fee. I was lucky I called the front desk otherwise I would have to spend more money! We spent around $1,000 all in with our dinner at Fl 2, spa service and the stay, but I felt like our value was around half of that. Staff was very kind and the place is clean, but this is way overpriced when compared to places like Hotel Monaco that have a better quality of room at a similar price point.

Kind staff and clean.

Stayed in December 2023

Location and amenities

Stayed in December 2023

It takes forever to get the lift I expected as a premium hotel they might be able to arrange transport , but they couldn’t. Maybe this is the norm in Pittsburgh, so I don’t want to single them out.

The receptionist was incredibly helpful.

Stayed in November 2023

The hotel needs a refurbishment. The carpet in our room was stained, leather on bed riser was worn. Bathrobe was frayed.

Beds were comfortable, rooms large, bathroom large and well -equipped. Soaps and shampoos were nice. Hotel staff were welcoming and helpful.

Stayed in November 2023

The only issue was your card reader wasn't working right. It kept declining our cards felt embarrassed. I called my bank when I got to room and they assured me it was on the motels end. Besides that a wonderful experience.

Location. Went to PNC PARK for concert. Lobby was gorgeous. Your staff was very friendly. I liked having direct access to parking garage and paying your ticket in lobby before you left. Felt very safe for my family. Thank you so much. The view was amazing just as I was promised when booking. If I'm ever in town again I will be back.

Stayed in August 2023

Over priced.

Typical hotel, par for the course.

Stayed in August 2023

No too many options for F&B limited services for laundry

Location

Stayed in August 2023

The cost for apparently JUST the location

Location!!

Stayed in August 2023

Parking is expensive

Stayed in July 2023

Nothing

Perfect location. Incredibly helpful and friendly staff.

Stayed in July 2023

Disappointing food service in the bar. After a prolonged wait, had to ask a waiter for service.

Excellent front desk and valet service Room was very clean and quite quiet at night, conducive for a good nights’ sleep

Stayed in June 2023

there was left over food in the refrigerator and the shower was dirty in the corners

overall clean and comfortable

Stayed in June 2023

Nothing came with the overpriced room. They charged for and WiFi and parking.

Very convenient location - Right next to Accrisure Stadium. It was nice to have Starbucks in the hotel. Room was clean and comfortable.

Stayed in June 2023