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Reviews of Suburban Studios Fort Smith 2 stars

7501 Madison Ave, Fort Smith, 72903, United States

#19 of 23 hotels in Fort Smith

Guests' Choice

Review score

Based on 90 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    8.1

  • Facilities

    6.8

  • Staff

    7.7

  • Value for money

    6.9

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 30 April 2024

    7.0
    Location location location
    • Leisure trip
    • Couple
    • Queen Room with Tub - Accessible/Non Smoking
    • Stayed 14 nights
    • Submitted via mobile

    No one said all utensils are in the dishwasher. We bought a 4cup coffee maker because no coffee machine in room. On second day I called to find out hours of operation for pool and was informed pool had been closed for two years.

    Convenient location to visit family, lots of store in area. So many restaurants and eaterys to choose from.easy directions to anything your looking for. Nice appliances in room. The staff was very friendly, we chose to change linens ourselves. You just take them rolled up to desk and they give you clean sheets covers and towels every time.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    5.0
    Ok
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Well I stayed there 3 times first time was ok the other two times was not so good had to switch rooms cause the bathtub was dirty and when they switched me that bathtub was nasty too. Then the third night I got a room same thing. Horrible when the guest has to clean the bathroom

    I like the location it is by a lot of restaurants and stores.

    Stayed in March 2024

  • Reviewed: 10 February 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Just kinda weird how there were no one at front.

    Kitchen a plus for work

    Stayed in December 2023

  • Reviewed: 31 January 2024

    5.0
    Overall, it was a five out of 10 stay wasn’t the best, but wasn’t the worst.
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was really noisy.

    It looked clean all around.

    Stayed in January 2024

  • Reviewed: 21 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 7 nights

    everything.

    Stayed in January 2024

  • Reviewed: 1 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Tub - Accessible/Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    It wasn't very clean the floor was awful. And we didn't find out until we got there that we had to pay 60.00 for my little dog.

    It was close to shopping and restaurants

    Stayed in November 2023

  • Reviewed: 12 November 2023

    7.0
    Clean, accommodating, very reasonably priced
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 13 nights
    • Submitted via mobile

    It would have been nice if the pool was available, pool hasn't been open in a couple years.

    Facility did not offer breakfast, excellent parking, clean room, friendly staff. Close to shopping and restaurants. Rooms are equipped for longer stays.

    Stayed in November 2023

  • Reviewed: 8 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Tub - Accessible/Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Na

    Friendly

    Stayed in September 2023

  • Reviewed: 7 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The sofa bed was in a bad shape and never been cleaned, my son slept there he woke up with a bite in his neck like a bug, there was a smell in the hallway it was horrible,

    Nice room, good price

    Stayed in May 2023

  • Reviewed: 10 April 2023

    7.0
    It was like a boarding. House
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The old stained couch bed n chair

    The bed

    Stayed in April 2023

  • Reviewed: 25 July 2022

    7.0
    Room was spacious, but it was not quite. I did not rest well.
    • Business trip
    • Solo traveller
    • Queen Room with Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    noisy

    location

    Stayed in July 2022

  • Reviewed: 7 June 2022

    7.0
    Would probably do it again.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights

    No light above the bathroom mirror. Had to go out just to get a good cup of coffee.

    Price and location.

    Stayed in June 2022

  • Reviewed: 27 April 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I killed 3 small roaches in the bathroon. 1 bar of soap isn't enough for shower and sink.

    All in all, this is a good hotel. The location is great. The bed is comfortable. The room is nice. The staff is helpful and courteous. I would consider staying at the hotel again.

    Stayed in April 2022

  • Reviewed: 29 March 2022

    5.0
    Quaint and not so quiet
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Water never got hot enough, you could hear EVERYTHING from everyone around your room, found trash under the table in our room and items from previous guests in our closets, tv picture was going out and you could see lines on the tv, bed was lumpy and creeked everytime you moved.

    Location and room set up

    Stayed in March 2022

  • Reviewed: 20 March 2022

    6.0
    It was okay
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The roaches were terrible

    The location was great

    Stayed in March 2022

  • Reviewed: 18 July 2021

    7.0
    Good for the price
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 5 nights
    • Submitted via mobile

    The pool was closed and the bed was smaller than I expected. They also only clean rooms once a week, so we had to ask them to come make the bed and take out our own trash. The kitchenette did not have any forks and only had one dinner spoon, one soup spoon, and two butter knives.

    The kitchenette with a full size refrigerator was a plus for our 5 night stay.

    Stayed in July 2021

  • Reviewed: 15 May 2021

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was extremely uncomfortable

    Staff was friendly

    Stayed in May 2021

  • Reviewed: 3 May 2021

    6.0
    Good price, nice staff, overpowering maple smell
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room had an incredibly strong maple syrup smell. It smelled like someone dumped maple syrup somewhere. Lights by the bed didn’t work. Bathroom tub looking funky in the corner. Tape and texture in bathroom was not good.

    Stayed in May 2021

  • Reviewed: 18 March 2024

    1.0
    I’ll not go back.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only part of the TV remote control worked,I could NOT control the volume or change channels. I called the front desk. Another one was brought to the room but it had problems too.

    Too many roaches. I killed 5 while in the bathroom. Others crawled around out of reach.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    1.0
    Everyone should get refund or dont operate!
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Once gain, no room keys, air unit not working, people on halls tryng to open ddor twice, due to the fact they knew no room keys so chance of door been left proped opened, i had to work from the room , and had to take my stuff w me of i had to leave my room , people were constantly walking the halls,not safe yet i had to stay or not get a refund, never heard from house keeping, never got a room key, again i wish o could get my money back.kitchenete no dishes no one, yet kitchen towels, tub spout constantly leaking, and wait found a needle on top of cabinet, i felt like i was in a controlled facility and didnt even sleep or rest, neither left the room due to not feeling like i could leave my stuff how you normally would in a normal hotel or motel . I have pictures just because i feel like this place should asses these issues ,dont think i will be back even if they got room keys. Extended stay just makes it more unsafe.

    None

    Stayed in March 2024

  • Reviewed: 2 March 2024

    2.0
    No room keys felt like a shelter stay.
    • Business trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had to leave my door proped open if had to go eat or work, no room keys wete given , had to wait down at lobby till clerk went and opened other guests door for same reason, lotta people drinking,grilln, in loot, not what a stay should be like, i didnt ask for refund tried to understand, and feel got lured into because is non refundable, still was to be partial at least.i was gonna come back next week so i tried been understanding.

    Wish i had good experience

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Good overall
    • Leisure trip
    • Couple
    • Queen Room with Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    My NON smoking room totally smelled like cigarettes. And the free coffee was horrible.

    Clean room, comfy bed, shower was great.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    1.0
    THE EMPLPYEES NEED TO EITHER BE REPLACED ARE CHANGE THEY WAY OF DOING THINGS
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night

    THE EMPLOYEES WAS NASTY AND RUDE I WAS EVICTED FOR NOTHING AN WHEN I WHY IT WAS SO MANY THINGS THEY WAS MAKING UP I WAS LIKE CONFUSED I MEAN YES I WAS LATE BUT I WAS ALWAYS LATE FROM DAY 1. THE EMPLOYEES ARE VERY NASTY AN RUDE LIKE LIZZIE WAS THE MAIN 1 I FELT LIKE IT WAS A RACE THING BECAUSE I HAD A ALTERCATION WITH SOMEONE THEN I WAS EVICTED AN THAT WAS WRONG. AND RONNIKA WAS VERY RUDE ALSO IT WAS JUST RACES AN I GOT EVICTED.

    I LIKED THE KITCHEN THE BIG FRIDGE AND I DID MEET NEW PEOPLE SO I DID LIKE THE FACT I MADE NEW FRIENDS. I MEAN IT WAS CLOSE TO STORES SO EVERYTHING WAS PRETTY MUCH ON HAND SO THE KITCHEN, MAKING FRIENDS, AND STORES.

    Stayed in January 2024

  • Reviewed: 16 October 2023

    1.0
    It was the worst stay ever
    • Leisure trip
    • Family with young children
    • Queen Room with Tub - Accessible/Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    I didn't like the fact I paid for 5 nights and was locked out of my room on the 14th and told to pay another $80 to get back in my room staff talked to me like I was trash

    Stayed in October 2023

Showing 1 – 25

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